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Customer Ratings & Reviews

Your price for this item is $349.99

Customer reviews

Rating 4.6 out of 5 stars with 85 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-85 of 85 reviews
  • Rated 2 out of 5 stars

    Awful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed, much worse than the Sony inzone h7

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChaseT,
      We're really sorry to hear that the INZONE H9 II hasn't lived up to your expectations, especially since you enjoyed the H7 so much. We always want our newer gear to feel like a step forward, so it’s disappointing to know we missed the mark for you.

      If you're running into any specific technical glitches or if the audio just doesn't feel right, please reach out to our support team. We'd love to take a closer look and see if there's a fix or a setting we can adjust for you.

      You can find their contact details here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Thanks for considering Sony. We apologize for your experience.
      Sincerely,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Super headphones

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using the Sony Headphones for a while now and they have been awesome straight out of the box. They look super cool and they are very stylish. They come with a soft bag carrying case that’s adds to the true premium feel of these. They sound great they are plenty loud which usually is an issue for a lot of wireless headphones but these don’t have that problem. The ANC is absolutely fantastic my PC fans are pretty loud when they get going and the ANC takes care of it immediately and sometimes my wife will be talking to me and I’ll miss it. So yeah they are good. The surround is really good and you can tune it as well. The comfort is really nice no issues with my huge head where I usually have issues. I also really like the mic included it makes me feel like I’m in Spec ops or something. It picks up my voice well with no issues. The headset also splits the chat and game audio into two devices on your computer and there is a dedicated rocker on the headset so you are able to raise and lower the volume on each one. Which is really nice when you need to tune out someone or you can just have it be music. Overall a super solid headset with no downside.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Daniel! Thank you so much for taking the time to share such detailed and enthusiastic feedback about your INZONE H9 II headset.

      We are pleased to learn you feel they are super solid right out of the box. We designed these headphones to be comfortable even for long gaming sessions, and it's great to know that the comfortable fit is working for you.
      We're especially happy you highlighted the fantastic ANC, which is built to silence distractions like your loud PC fans so you can focus entirely on your game.

      Thanks again for being a passionate Sony user!
      All the best,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    AMAZING!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an absolutely insane amount of headphones, earbuds, and gaming headsets. There are 4 gamers in the house & I have enough gaming headsets that each of us have 3 pair a piece. So we've had everything from the super cheap to the insanely expensive. I was using a mid-range gaming headset that I have been extremely happy until I got the Sony Inzone H9 II and they have become my everyday headset for everything from gaming, to listening to YouTube while at work, to meetings, and to music. You absolutely cannot go wrong with this headset! Unboxing & First Impressions The packaging for the Sony Inzone H9 II is nice, sleek, and makes the product look premium-which it is at it is. I have a black & white build for my gaming PC and so it fits in nicely with it. It even matches my gaming chair that is also black & white. It has been a match made in heaven for sure. Rating: 5/5 Setup I was able to download the Inzone software on my Windows gaming PC, and on my iPhone 14 Pro Max I installed the mobile version called Sony Sound Connect. But on my work laptop (a Macbook) there is no software available. Which is a bummer. They do not have a Mac OS version of Inzone or Sony Sound Connect. With more and more people getting into Macs for work & for pleasure you would think Sony would have a solution. Especially since Sony is such a HUGE company. The fact that they do not and my other, smaller, headset manufacturer companies do have software is very odd. These other companies are a fraction of the size of Sony but yet they have solutions (even if it's just the iOS mobile app running on Mac OS). Otherwise setup up was a breeze on my iPhone and on my various Windows machines (gaming desktop & gaming handheld both running Windows like I said). Rating: 4.5/5 Everyday Use, Gaming, and Movies/TV Show The driver in the Inzone H9 II are the same drivers as in the more expensive, and acclaimed, Sony WH-1000XM6. It is basically the Sony WH-1000XM6 with a microphone for gaming from what I can tell. And I must say they absolutely blew me away. Playing CS2, WWE 2K25, AEW Fight Forever, Madden, NBA, etc. all of them it felt like I was a part of the game. The experience was absolutely amazing. I am not an audiophile, I have too much scar tissue on my eardrums from having tons of surgeries on my ears as a kid, and so it is hard for me to probably experience what audiophiles do or even what the average Joe might, but I truly enjoyed listening to music, watching movies & TV shows, heck even streaming YouTube. I even let members of my family use the headset to play around with on their systems & they too were blown away. So it reaffirmed my view that this is going to be my everyday headset from here on out. Rating: 5/5 Fit This is another place that is make or break for me with a headset and I must say the Inzone H9 II does not give my ears or my head fatigue at all when I am wearing them for an extended period of time. They fit nicely, aren't super heavy, and even with me working for 10+ hours per day in them and wearing them basically nonstop I never experienced any head, neck, or ear pains at all. Rating: 5/5 Battery Life I was able to use this headset for almost a full 3 straight days of working 9-10 hours each day before they went dead & I needed to charge them. What I ended up doing after that, because I wanted to see just how long they would last, is that once I am off work I will plug them up to the cable to charge them and then before I go to bed at night I will unplug them (I don't want to kill the battery prematurely) and that has worked out well for me every single day. Rating: 5/5 Conclusion In closing, I must say the Sony Inzone H9 II are the best gaming headset I have ever had. I have been using gaming headsets for over 25 years now, with some of them being really good, and some I'd even have considered great but I think now that I truly know what a great headset is. It isn't useless RGB, it isn't endless other "gaming" gimmicks, it isn't some bloated Windows or mobile app, it is a sleek design, with amazing sound quality, a great mic, perfect fit, and they just work amazing. That is exactly what the H9 II is: a great gaming headset that puts the important things first and leaves the gimmicks to the competitors. I could not be happier with my new daily headset. Overall Rating: 24.5/25 (no Mac OS app lead to me deducting a half point)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing such a detailed and impressive review, KYTwinsDad!

      We are so pleased to hear that your search for the ultimate headset has led you to the INZONE H9 II, and it's truly rewarding to know that they have become your go-to for everything from gaming to daily use. We designed the INZONE series to provide a premium, immersive experience for all types of content, and your feedback is a wonderful validation of that effort.

      It's fantastic to hear that the sleek black and white design fits so well with your PC setup and gaming chair. We're also glad to know that the comfort and fit are working so well for you, even during extended 10+ hour workdays. We understand how crucial comfort is, and your comments about not experiencing any head or ear fatigue are especially rewarding.

      We also appreciate you highlighting the exceptional sound quality. It's great to hear that you and your family have been blown away by the experience, and that the headset's performance has reaffirmed your view that it is an excellent everyday device. Your comments about the impressive battery life are also very encouraging.

      We understand and appreciate your honest feedback regarding the lack of a macOS application. We are committed to providing the best possible user experience across all platforms, and we will be sure to share your comments with our development team for future consideration.

      Thank you again for your incredible review and for being such a loyal Sony customer. We couldn't be happier that you've found your perfect daily headset.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great Headset without being overpowered by bass

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First why I am giving these 4 stars. There are a few things for me that just keeps me from giving these 5 stars. The first has to do with the mic. My ideal Mic would be one that you can take off but also one that swivels upward. I prefer one that swivels upward to mute over being able to take the mic out. But both would be ideal. I just find it much easier to push mic up to get out of the way and to mute when you need to. Like if eating something. Easier for me to just lift my mic up, eat and then pull it back down. With this, I would also like to be able to pull the mic out. This will allow too easy replace the mic if it happens to break. This will also allow to upgrade the mic if a better one comes out. I would love to see a universal plug for the mic. But that said, again for me the lack of not having a mic that I can push up to move out of the way and mute, is something I prefer. Another thing for me is the dongle. I do not know who comes up with the design. But having it come out and off to the side. Like a L shape just baffles me. Why not just make it come straight out? Like a USB thumb stick. Ideally for me, the dongle would come straight out and at the end, a slot for the cable to plug in to charge your headset or use them plugged in but taking up 1 USB slot for both of those. Just a thought for that. But at least make the dongle piece straight. Lastly is the software. It is not that bad, but it lacks some futures. I would love to see them offer more options. I use another headsets software because they offer more that I like. One such thing is having multiple outputs. This allows me to go in and have a setting for my games, movies, music, etc. So, for example, when I use my internet and use Netflix, or YouTube for instance, I can set the internet browser to utilize media for sound, and then I can customize the equalizer in that setting. Then when I play games, I can have those games open up under the game and set the equalizer up in that for games. It also has a list of games that I can preselect, and it will set up a pre-built equalizer for that specific game for hearing footsteps better. I would like to have seen something similar with Sony's software. Maybe over time. Another thing with the software, it does not give a battery percentage as far as in numbers. It just shows a battery and then roughly how full it is. I would also like to have something that says what the battery is at. Like am I at 92% after 4 hours of use. etc. But overall, they did a great job. Sound is very good. I have been able to hear footsteps in games a lot better. The bass is not to overpowering. They are pretty comfortable. They have a unique adjusting mechanism that is pretty neat. The earmuff part though is a little too loose as they easily turn. But once on your head, don't notice. The noise canceling is one of the best for a gaming headset. Not the best but does a good job. If you do not like that though, you can turn that off or you can also set to allow noise to pass thru. Off would give the best battery life, but I found that I charge overnight and use them all day without needing to plug them in. I have been told from those I game with that the mic sounds clear and really nice. Couple things for me though, the software did not much for tuning the mic. It would be nice if they had some presets to change your voice up. I also found that some games for the in-game chat seemed to not work. I had to use my desktop mic. Discord had no issues though. just the in-game voice chat. I love that they provide a travel bag. This bag also had a pocket on the front for you to put the cords and mic in. I would like to maybe see a way to put the dongle into the headset though. Overall, the sound like I said, was solid. The comfort is there as I was able to wear them all day. If you are looking for a great gaming headset and do not care about not having a lot of bass, these are perfect. If you do prefer a lot of bass and a more bass heavy headset, I would not recommend these then.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cad8099,

      Thank you for your incredibly detailed review of the Sony INZONE H9 II. We're very glad you're happy with the sound, comfort, and noise canceling, and we truly value your feedback on areas for improvement.

      We've shared your specific suggestions with our product team, including the preference for a swivel-to-mute mic, a more streamlined dongle design, and deeper software customization options like multiple sound profiles and a numerical battery indicator.

      Your insights are a huge help as we work to make our products better. We appreciate you taking the time to share your thoughts, and we hope you continue to enjoy your headset!

      Thank you for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    World-class Gaming Headset

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used and enjoyed the Sony Inzone H9 headset for the past 3 years, so when I saw that the Sony Inzone H9 II was coming out I was instantly excited to see how they compare and what sort of improvements were made. The first thing I noticed about the new headset is the lighter weight, which allows for it to be worn more comfortably during long sessions. The H9 II also has a new style of adjustable headband that leads to a more secure fit without feeling too tight. As for the earcups, they appear to be made of a new cloth-like material which is more breathable and seems like it will last for a long time unlike leatherette which might wear down. The microphone of the headset is fully removable, which is nice if you ever want to listen to audio without needing to speak. In addition, the sound quality of the microphone is superb and is a marked improvement from before. To my ears, it sounds so good that I would be fine using it for recording speech instead of needing a separate studio mic. I do miss the convenience of the tilt up to mute feature, but I'm sure I will get used to the separate mute button on top. Also, this microphone has a large filter on the end which can get in the way if you're not used to it being there, but it seems to be worth it for the reduction in pops and background noise. The wireless range of the Inzone H9 II is insane and the best of any headset I've had before. I was able to walk many rooms away while the audio played at a continuous high quality, where other headsets would have lost signal long before. The headset also offers a wired mode which is a nice option if you want to experience the highest sound quality and is something that not many wireless headsets offer nowadays. The noise cancellation mode works very well and is able to easily drown out common background noises to an unobtrusive level. On the other hand, the ambient sound mode offers excellent passthrough. When I had the headset in this mode, external noises sounded very natural and it felt as if the headset wasn't even covering my ears. In terms of sound quality, the H9 II excels for being a gaming headset. Many people assume that a gaming headset necessarily has bad sound quality, but surprisingly this headset has the same high-end drivers as the Sony WH-1000XM6. Another great thing about this headset is the ability to simultaneously connect to both Bluetooth and PC. You can seamlessly connect to a Bluetooth device without having to worry about switching pairings or plugging in a new dongle. The battery life of the Inzone H9 II is also great, and I never have to worry about it running low as long as I plug it in occasionally. And even if the battery were to run out, this headset can still be used while it is in the middle of charging. A final nice inclusion with the H9 II was the addition of a carrying bag. To wrap things up, the Sony Inzone H9 II is the best gaming headset I have used before and is a considerable improvement upon its predecessor. It shines in all areas, and the only improvement I could think of would have been the inclusion of a USB-A adapter. I was surprised to learn that this headset comes with a USB-C adapter, but luckily my newly built PC has a native USB-C port on it so this wasn't an issue. However for people with older PCs, this is something to be aware of.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sdunnin,

      Thanks for sharing your detailed and incredibly positive review of the INZONE H9 II headset! It's fantastic to hear from a dedicated Sony fan who has used the original H9 for so long and can provide such valuable feedback on the new model.

      We're thrilled to hear you've noticed the key improvements we focused on with the H9 II. Your comments on the lighter weight, the more secure headband, and the durable, breathable earcup material confirm that our design enhancements have made a real difference in comfort for long gaming sessions.

      We also love hearing your praise for the microphone quality. Your description of it being studio-mic-worthy is high praise, and it's great to know that the new design, including the pop filter, is a worthwhile trade-off for the exceptional clarity.

      Your experience with the insane wireless range and the seamless dual-connectivity feature is exactly what we aimed for. We designed the headset to give gamers the freedom to move around without losing connection and to stay connected to both their game and their phone simultaneously.

      We appreciate your feedback about the USB-C adapter and the tilt-to-mute feature. We understand the convenience of a USB-A adapter for older PCs, and we'll certainly pass this along to our product development team.

      Thanks again for your thoughtful review and for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US