Customer Ratings & Reviews

Hi IVOJ,

We're excited to hear that your Sony headphones are delivering such great sound—especially compared to the previous generation—and thank you for sharing your fantastic 5-star review! It's wonderful to know that the flexible sizing and comfortable fit, even for larger heads, made a real difference for you. These are features we strive to get just right, so you can truly enjoy every listening moment.

Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.

Hi FranklinV,

We are so glad to hear you are finding the INZONE H9 II comfortable and easy to set up for your gaming sessions!

Thanks for choosing Sony.

Best regards, Eliab

Hi Nate,

We're really happy to hear that your Sony headphones are noticeably more comfortable and lighter than the previous generation. Thank you for sharing your 4-star rating—it means a lot to us! The thoughtful design of your Sony headphones makes extended listening truly enjoyable, and we appreciate your feedback about volume controls on the PS5 screen. We hope future updates make the experience even better for you.

Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.

Hi ErickH!
We are honored to hear that the INZONE H9 II is providing you with such a great experience! Excellent audio and mic clarity are key, and we appreciate you letting us know how much the simple app control contributes to your setup.

Thanks so much for choosing Sony!
Best regards,
Estefany

Thank you for sharing your detailed and honest feedback, Zavehi.

We are truly happy to hear that the great microphone on your INZONE H9 II is providing you with clear communication—that's essential for a smooth gaming experience.

We are, however, genuinely sorry that you were unable to achieve a sound profile you liked, even with the EQ software, and that you found the audio quality "all over the place." We appreciate this specific criticism and will share it with our development team, as we continually work to refine the sound experience across our gaming lineup.

We're especially sorry that the headset wasn't comfortable for you. We design our headsets, like the H9 II, with soft earcups and a snug fit for long gaming sessions, so it's always disappointing when they don't provide that comfort for every user. We truly hope that, even with the fit issues you experienced, your overall assessment that most people would find them comfortable helps other gamers.

We deeply value your detailed input, including your thoughts on the overall value. Thank you for taking the time to review the INZONE H9 II and choosing Sony.

Best regards,
Gus,
Sony Social Media Team

Hi Rl2thew,

We are thrilled to hear that you are enjoying the immersive experience of your new headset!

The "unbelievable" noise canceling you mentioned is a result of our dual sensor technology, which effectively shuts out the outside world so you can stay fully locked into your gameplay. It’s fantastic to know that the INZONE H9 II is providing the edge you need for those long gaming sessions. Recommendations from gamers like you mean a lot to us, as we strive to deliver the most competitive audio performance possible.

We really appreciate you being part of the Sony family.

Best regards,
Dominick

Hi Alec,

Thank you for the 5-star review! We're really happy to hear that the INZONE H9 II is delivering solid quality for both your gaming and music experiences.

With Industry-Leading Noise Cancelling and Superb Audio Reproduction, this headset is designed to keep you focused in the game and immerse you completely in your favorite music. Enjoy the superior sound and comfort!

Thanks for trusting Sony.

Regards,
Dominick

Hi ShowTime,

We’re glad to hear you’re enjoying the INZONE H9 II! We designed this second-generation model with a new detachable cardioid boom microphone and AI-powered noise reduction to specifically address feedback regarding voice clarity in competitive environments. It’s great to know the lightweight 260g design is providing the comfort you need for long sessions on PC and PS5. If you’re looking to further enhance that "good" sound to "great," we recommend using the INZONE Hub software to customize your EQ profiles and activate 360 Spatial Sound for a more immersive experience.

Thanks for choosing Sony.

Best regards,

Eliab

Thank you for the fantastic review, RonM!

We’re thrilled to hear that you are enjoying the great sound, bass, and Spatial Audio on your WH-G910N headphones. It’s also awesome to know that the noise canceling is providing the immersive experience you were looking for!

Thank you for choosing Sony!

Best regards,
Gus, Sony Social Media Team

Hi Gigi,

We appreciate your feedback regarding the comfort and microphone of your new headset. We are also grateful for your suggestion regarding in-store color availability, as we are always looking for ways to improve the shopping experience for our customers.

Thanks for choosing Sony.

Best regards,

Eliab

Hi BrysonR,

We are honored to hear that you’ve chosen the INZONE H9 II as your primary gaming headset. Our goal with this model was to provide a premium, immersive experience through 360 Spatial Sound for Gaming and industry-leading noise cancellation, ensuring you stay completely locked into the action. It is fantastic to know that it is already providing the high-level performance and reliability you deserve for your setup.

We really appreciate you being part of the Sony gaming family.

Regards,
Dominick

Hi YoXan16,

We appreciate your feedback on the INZONE H9 II. To simplify the process, please ensure your console is set to "Switch Output Device Automatically" and the USB transceiver is toggled to "PS5." We are continuously working to make device integration more seamless for our users.

Thanks for choosing Sony.

Best regards,
Eliab

Hello LucasM,

Thank you for choosing Sony!

It's a true pleasure to hear your enthusiasm for the WHG910N headset. Your excitement truly encourages us to continue delivering exceptional audio experiences. We appreciate your support and hope our products keep bringing you enjoyment for a long time to come.

Best regards,
-Fred

Hi mingo,

We appreciate your feedback on the weight and sound quality of the INZONE H9 II. We take all comments regarding value seriously as we strive to deliver a premium gaming experience.

Thanks for choosing Sony.

Best regards,
Eliab

Hi NickFan,

It is most rewarding to hear that your INZONE H9 II is delivering a great experience on your PS5. We are thrilled that you’re enjoying the pro-level clarity provided by our specialized carbon composite drivers and advanced noise canceling, which are designed to keep you fully immersed in the action. We also take great pride in the ultra-lightweight 260g design for those long gaming sessions, paired with the boom mic that ensures your teammates hear you clearly by cutting out ambient noise.

Thank you for trusting Sony.

Regards,
Dominick

Hi ArthurJ,

We appreciate your honest feedback! We're delighted you love the INZONE H9 II for its outstanding performance and sound quality on your PS5. We understand that having direct, built-in system software, like the Pulse Elite, would enhance the user experience by offering seamless EQ adjustments directly on the console. While the H9 II uses the PS5's Tempest 3D AudioTech natively, you can now use the Sony Sound Connect mobile app to customize and save your EQ presets directly to the headset itself, which allows you to use those personalized settings even when connected to the PS5. We will continue to consider your valuable feedback for future product developments and console integration.

Thanks for choosing Sony.

Best regards, Eliab

Hi Ameet,

We are so glad to hear the INZONE H9 II is your top choice for gaming! It’s great to know you’re taking advantage of the customization features to get your audio experience exactly how you like it.

Thanks for choosing Sony.

Best regards,

Eliab

Hi MarlenemR,

We are elated to hear that you’ve upgraded to the INZONE H9 II and that they are performing so well for you! It’s awesome to know that they’ve earned your recommendation and are providing that high-level experience you were looking for.

We really appreciate you being part of the Sony family.

Regards,
Dominick

Hello Nate34,

Thank you for choosing Sony!

It’s a true pleasure to hear that you find the WHG910N headset lightweight yet solidly built, providing comfort for long sessions. We’re glad the easy setup and dual Bluetooth/2.4 GHz connectivity enhance your experience. It’s great to know the spatial sound, balanced audio, and effective noise canceling add to your immersion. We also appreciate your positive feedback on the battery life and the customizable Inzone app. Thank you for highly recommending the H9 II—we’re glad it exceeds your expectations for all your audio!

Best regards,
-Fred