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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 144 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers commend the product's excellent sound quality, which is frequently highlighted. Many users also appreciate its comfortable and lightweight design, making it pleasant to wear. Furthermore, customers are pleased with the great battery life, multiple connectivity options, and appealing aesthetic.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 144 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good Sound

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best hair, fun, good quality, quality, who sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NIKYZ,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you enjoy the WHG910N headset and appreciate its fun and high-quality sound. Your positive comments about the audio experience truly motivate us to keep delivering products that bring enjoyment and excellent performance to our customers.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    An excellent headset for any use case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound quality, extremely versatile headset that can be used wired, with a PlayStation 5 a PC and Bluetooth, and you can listen to the Bluetooth and game at the same time. The mic quality is also good , would recommend. I had the old H7 and this irons out all the issues I had with it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your fantastic review, MichaelP!

      We are absolutely thrilled to hear that you are so impressed with the INZONE H9 II and that it has "ironed out all the issues" you previously experienced. It’s incredibly rewarding to know that you are enjoying the very good sound quality and the enhanced versatility, particularly the seamless ability to listen to Bluetooth audio while gaming simultaneously across your PS5 and PC. Your praise for the mic quality and your strong recommendation are highly valued.

      Thank you again for choosing Sony INZONE for your gaming setup!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Sound awesome and are super light

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the first version of these and they had a few flaws, but this one fixed all of them. And it’s lighter than my phone. Very satisfied

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnC,

      We’re glad to hear the INZONE H9 II addressed your previous concerns! It’s great to know you’re enjoying the lightweight design and impressive sound quality.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great noise canceling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have really enjoyed using these headphones both with my PS5 Pro wirelessly as well as wired with the Nintendo Switch 2. They noise canceling is really top notch, and I strongly recommend these for gaming headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brett,

      We could not be more pleased to hear that your INZONE H9 II is delivering such a versatile performance across your PS5 Pro and Nintendo Switch 2. We engineered these headphones to provide top-tier noise cancellation and immersive spatial audio specifically for gamers, and knowing that they have earned your strong recommendation for both wireless and wired play is fantastic.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming headphones, lightweight and comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, JohnM!

      We are so glad to hear that you are enjoying your INZONE H9 II ! It’s wonderful to know that the lightweight design and comfort are making a difference in your gaming sessions.

      Thank you for choosing Sony!

      Best regards,
      Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Inzone H9 2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphones I’ve ever had! I came from the Steel series Nova ( Wireless ) but the sound kept going out. But these H9 2?! Are PEAK.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the PEAK review, LyfeJ!

      We are hyped to hear that the INZONE H9 II is hitting the mark for you! Switching from another brand is a big move, and we’re thrilled that the audio stability and sound quality are exactly what you were looking for.

      We actually packed the same driver technology from our flagship WH-1000XM6 headphones into this headset, but tuned specifically for gaming clarity and those soul-vibrating explosions. It’s awesome to hear that the difference is noticeable in your sessions!

      Happy gaming, and thanks for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Cant hear you im gaming!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing. My PC desk is in a loud area of the house and these headphones are the greatest upgrade i've had in years. The sound is good but their ability to silence external distractions make me love these even more.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, EmmanuelC!

      We are absolutely thrilled to hear that the INZONE H9 II headphones have been the greatest upgrade you've had in years!

      It's incredibly rewarding to know that the Active Noise Cancellation feature is performing so well, giving them the ability to silence external distractions in a loud area of your house. We engineered the INZONE H9 II to provide both great sound quality and a distraction-free environment for peak focus and immersion.

      Thank you again for choosing Sony to enhance your PC setup!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Feel comfortable but lacks bass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable to wear. Crisp highs and treble on ps5 and pc but seems to lack in the bass department for what they cost. Ive messed with with settings and such to get more bass but just feel disappointed in that area.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kenkickr,

      We are pleased to hear that you are enjoying the comfort and crisp highs of your INZONE H9 II! While this model is tuned for competitive clarity, you can boost the bass by using the INZONE Hub software on PC to select the "Bass Boost" preset or create a custom EQ profile. For PS5, you can save these EQ settings directly to the headset via the Sony | Sound Connect app on your smartphone while connected via Bluetooth; these settings will then stay active even when you switch back to your console.


      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Amazing headset

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use it mostly for gaming but also use it for music. Sound quality amazing and the noise canceling makes it even better

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NikolasV!
      Thank you so much for the feedback! It is fantastic to know that the amazing sound and noise canceling are treating you well for both gaming and music.

      Your INZONE H9 II features powerful noise canceling to block out background distractions, a super comfortable design for long sessions, and 360-degree sound so you can hear exactly where enemies are hiding in your games.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    H9 ll Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are pricey but they are top quality, worth the investment. Noise cancellation works especially well, even in a room that has a lot of background noise. Clarity of the sound definitely meets my highest benchmark.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RobertB,

      Thank you for choosing Sony!

      It brings us great joy to hear that the WHG910N headphones have proven to be a valuable investment for you. We’re glad the noise cancellation performs effectively even in noisy environments and that the sound clarity aligns with your highest standards. Thank you for sharing your positive experience with us.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Peak headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is fantastic! Extremely lightweight and works on both my pc and ps5. Love this item

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Limmy!

      We’re thrilled the INZONE H9 II is delivering that "peak" experience for you. It’s great to hear the lightweight design and seamless switching between PC and PS5 are hitting the mark.

      Enjoy the gaming, and thank you for choosing Sony!

      Best regards,
      Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Inzone H9II

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset can be expensive but the sound quality, build quality is exceptional. Especially for BR games like Apex. The sound this headsset delivers is unbelievable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Dharti!

      We are absolutely thrilled to hear that the INZONE H9 II headset is delivering an exceptional experience for you! It's rewarding to know that you find the sound quality and build quality so high, and that the audio in BR games like Apex is unbelievable. That precise, immersive sound is exactly what we designed the headset to deliver for a competitive edge.

      Thank you again for choosing Sony to be a part of your gaming setup!

      Best regards,
      Gus,
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Inzone 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good the sound is great I can hear footsteps a lot further than I could with my Astro a50’s

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ChristopherK,

      Thank you for choosing Sony!

      We couldn't be happier to hear that the WHG910N headset’s sound quality allows you to hear footsteps much further than your previous headset. It’s great to know it’s enhancing your audio experience in such a noticeable way.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Superior Sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these work excellent noise canceling is unbelievable, would definitely recommend to anyone that games

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rl2thew,

      We are thrilled to hear that you are enjoying the immersive experience of your new headset!

      The "unbelievable" noise canceling you mentioned is a result of our dual sensor technology, which effectively shuts out the outside world so you can stay fully locked into your gameplay. It’s fantastic to know that the INZONE H9 II is providing the edge you need for those long gaming sessions. Recommendations from gamers like you mean a lot to us, as we strive to deliver the most competitive audio performance possible.

      We really appreciate you being part of the Sony family.

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Built sturdy, sound amazing. The color is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FaizM,

      We are thrilled to hear that you are enjoying the sound quality and sturdy build of your INZONE H9 II headset! We appreciate your feedback regarding the design and color.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 2 out of 5 stars

    NO GAME/CHAT VOLUME CONTROL ON PS5!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really irritated with this headset. They fit and sound okay, and the mic is an improvement from the H9, but they're not good enough for this price. How are you going to charge $350+ and you can't use them to control the game/chat volume on PS5, only PC? That's ridiculous to me. I had the previous H9, and you could change the game/chat volume with the dedicated buttons, but not with the new, more expensive H9 II version?? For the price, they should have the same capabilities as the previous version and more.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ilovetech,

      We appreciate you sharing this detailed feedback on the INZONE H9 II, and we sincerely apologize for the irritation and frustration caused by the change in the game/chat balance functionality on the PS5. We understand that this is a core feature you relied on in the previous H9 model. While the dedicated buttons on the H9 II are designed for PC use with the INZONE Hub software, you can still adjust the Game/Chat volume balance directly within the PS5 Control Center. Simply press the PS button on your controller, select the Sound icon, and use the Audio Balance slider to fine-tune your game and chat audio mix. We value your honest comparison to the prior model, and your input on feature continuity at this price point is critical for our development teams.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great gaming headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, bass and Spatial Audio. And the noise canceling is awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, RonM!

      We’re thrilled to hear that you are enjoying the great sound, bass, and Spatial Audio on your WH-G910N headphones. It’s also awesome to know that the noise canceling is providing the immersive experience you were looking for!

      Thank you for choosing Sony!

      Best regards,
      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Solid upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall sound is great, much better than previous generation. Sizing is also pretty flexible, and is comfortable for those with larger heads.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IVOJ,

      We're excited to hear that your Sony headphones are delivering such great sound—especially compared to the previous generation—and thank you for sharing your fantastic 5-star review! It's wonderful to know that the flexible sizing and comfortable fit, even for larger heads, made a real difference for you. These are features we strive to get just right, so you can truly enjoy every listening moment.

      Thank you for choosing Sony—wishing you a wonderful day!
      DiegoV. Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Great sound

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Overall quality is good and worth its price in all categories.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jesse,

      We are beyond pleased to hear that you are finding so much value in your new headset! It is fantastic to know that the build and performance across all categories have impressed you, as we aim to deliver a premium, high-quality experience for every gamer. We are glad to hear that the investment is paying off for your setup.

      Thank you for trusting Sony.

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Good but not perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit, love all the fetures the software that comes with it. Juwt wish the noise canceling was actually good

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JavierA,

      It is fantastic to know that you are enjoying the comfortable fit and the extensive features provided by our integrated software.

      We designed the INZONE Hub software specifically to give gamers total control over their audio landscape, and we are glad that functionality is proving useful in your sessions. Regarding the noise cancellation, we appreciate your feedback. To ensure you are getting the most out of this feature, we recommend checking that the ear pads are creating a secure, plush seal around your ears and that you have the latest firmware updates installed via the software to optimize the dual noise sensor technology.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US