Customer Ratings & Reviews
- Model:
- WHG910N/W
- |
- SKU:
- 6641364
Customer reviews
Rating 4.6 out of 5 stars with 130 reviews
(130 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers admire the INZONE H9 II Wireless Noise Canceling Gaming Headset for its exceptional sound quality and remarkable comfort. Users appreciate its lightweight design, long-lasting battery, and versatile connectivity options. The headset's appealing design also contributes to its positive reception. Overall, the INZONE H9 II appears to be a well-received gaming headset with no reported drawbacks.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Pass on this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality is poor. It checks all boxes but doesn’t do anything in particular to warrant the price
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, JosephB.
We are sorry to hear the INZONE H9 II didn't meet your expectations for audio quality at its price point. Since these are designed specifically for gaming immersion, we recommend checking the INZONE Hub software on PC to customize the 10-band EQ and ensure 360 Spatial Sound is calibrated to your ear shape, as this can significantly improve the experience.
We appreciate your honest input as it helps us refine our gaming lineup. Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Rated 5 out of 5 stars
Sony H9 II: My Go-To PlayStation Headset
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently upgraded to the **Sony WH-H9 II headphones**, after owning the first-generation H9 model, and I can confidently say they’ve taken my PlayStation experience to another level. I’ve always loved Sony products—especially the PlayStation—and whenever possible, I try to buy accessories made by the same company. In my opinion, the brand that builds the original product is in the best position to design accessories that feel seamless and flawless, and that philosophy really pays off here. ### Pros * **Noise Cancelling for Gaming**: The improved ANC is a big step up from the first H9s. During online matches, it blocks out distractions so I can focus on communication and gameplay. It also adds another layer of immersion in single-player titles. * **Sound Quality Tuned for PlayStation**: The H9 II delivers detailed, balanced audio. Directional cues in multiplayer games are clear, dialogue is crisp, and the bass is powerful without being overwhelming—making it ideal for both competitive play and cinematic gaming. * **Comfort for Long Sessions**: Sony redesigned the ear cushions to be softer and more breathable, which makes a real difference during long gaming sessions. I can wear these for hours without discomfort. * **Seamless Integration**: Setup with the PlayStation is smooth, and switching between the console and other devices is easy. It feels like these were built with the PlayStation experience in mind. * **Battery Life**: Long-lasting battery and quick-charge support mean I rarely worry about losing power mid-game. ### Cons * **Price**: They are expensive, and while I believe the quality is worth it, they may be a tough sell for more casual players. * **Bulkiness**: Despite folding, they’re still on the larger side compared to typical gaming headsets. * **Touch Controls**: Improved but not flawless—gestures occasionally misread, which can interrupt gameplay. * **Mic Quality**: Good enough for party chat, but not as clear as a dedicated standalone microphone. ### Final Thoughts Coming from the original H9s, the **H9 II is a noticeable upgrade** in nearly every category. What makes them stand out most to me is how well they complement the PlayStation experience. Because they’re designed by Sony, the same company behind the console, the integration feels natural, the features are optimized, and everything just works the way it should. For players like me—who believe the best accessories come from the company that built the original system—the **Sony WH-H9 II** is an excellent choice. They combine premium comfort, immersive sound, and Sony’s trademark polish into one of the best headsets available for PlayStation gaming.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Boogie2525,
It brings us great joy to hear how much the INZONE H9 II headphones have boosted your PlayStation adventures!
The H9 II packs features like noise cancellation that helps keep distractions out, ultra-soft ear cushions for hours of comfort and sound tuned for gaming. We're glad you’re enjoying seamless connection and all those little improvements.
Thanks so much for choosing Sony!
Best regards,
Estefany
Rated 5 out of 5 stars
The Easiest Headset Recommendation
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At the top of this review all I can say is, if you have the money and are looking for the best gaming headset for PC and PS5, the Sony INZONE H9 II is the one to get. I have found myself cycling through headsets because I feel I always have to make some exceptions with each headset. A highly reviewed headset sounds great but too heavy. Or another has great connectivity but no sidetone (hearing your own voice so you aren’t screaming into the headset unless you want to scream). Another has poor noise-cancelling or they look bad. The INZONE H9 II has it all, but in one perfect package. I think one of the greatest compliments I can give a gaming headset is, will I use it outside of gaming? The H9 IIs are a no question, I absolutely will be using this around the house and during travel. They are so comfortable, they sound incredible, and their noise cancelling is in the same ballpark as their XM6 flagship headphones for a cheaper price. Seamless switching between PC and bluetooth so that I can be gaming, then walk away for a few and listen to a podcast without having to fumble with settings. I’m excited to test these out on my next trip. As you can see below, my pros list far outweighs the two small quibbles I have. I really can’t say enough positive things about this headset. The easiest recommendation I’ve ever made in a review. Pros: Sound quality good enough to use as daily non-gaming drivers A detachable mic makes these a great option for travel as well, has a light on the inside of the mic to let you know when you are muted which is brilliant! Noise cancelling ability similar to Sony’s industry leading flagship XM6 headphones Excellent connectivity, never dropped connection and was able to walk across the house with them on and still chat with friends Lightweight and flexible, my big head was comfortable for my 5 hour gaming sessions 2.4GHz + Bluetooth that actually works seamlessly when connected to computer and phone LONG battery life, never even came close to feeling worried about them dying during gaming INZONE app allows for more fine tuning Sidetone that actually sounds good! Different shaped buttons to quickly adjust settings Cons: Wish the 2.4GHz USB-C dongle came with a USB-A adapter Wish it was an actual case and not just a bag
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt,
We're excited to hear that your Sony headphones are making such a strong impression—thank you so much for the enthusiastic 5-star rating! It’s fantastic to know the INZONE H9 II delivers in every way, from comfortable wear during long gaming sessions and incredible sound quality to noise cancelling that rivals the XM6 flagship. We're especially glad you’re enjoying features like seamless PC and Bluetooth switching, sidetone, and the detachable mic with its intuitive mute indicator—the ideal setup for both gaming and travel.
Thank you for choosing Sony—wishing you a dynamic day!
DiegoV.
Rated 2 out of 5 stars
Frustrated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The usb-c dongle constantly disconnects from my computer, making this a frustrating product
This review is from Sony - INZONE H9 II Wireless Noise Cancelling Gaming Headset for PC, PS5, Switch, and Mobile - Black
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, GavinO.
We are very sorry to hear about the frustrating connection issues with the USB-C dongle on your INZONE H9 II. This is certainly not the seamless experience we intend to provide.
Please ensure your headset firmware and the INZONE Hub software are fully updated on your PC, as this often resolves connectivity glitches. If the issue persists, please contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so we can help you find a solution.
Thank you for considering Sony.
Best regards, Gus, Sony Social Media Team
Rated 2 out of 5 stars
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed, much worse than the Sony inzone h7
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChaseT,
We're really sorry to hear that the INZONE H9 II hasn't lived up to your expectations, especially since you enjoyed the H7 so much. We always want our newer gear to feel like a step forward, so it’s disappointing to know we missed the mark for you.
If you're running into any specific technical glitches or if the audio just doesn't feel right, please reach out to our support team. We'd love to take a closer look and see if there's a fix or a setting we can adjust for you.
You can find their contact details here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony. We apologize for your experience.
Sincerely,
Estefany
Rated 5 out of 5 stars
Super headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using the Sony Headphones for a while now and they have been awesome straight out of the box. They look super cool and they are very stylish. They come with a soft bag carrying case that’s adds to the true premium feel of these. They sound great they are plenty loud which usually is an issue for a lot of wireless headphones but these don’t have that problem. The ANC is absolutely fantastic my PC fans are pretty loud when they get going and the ANC takes care of it immediately and sometimes my wife will be talking to me and I’ll miss it. So yeah they are good. The surround is really good and you can tune it as well. The comfort is really nice no issues with my huge head where I usually have issues. I also really like the mic included it makes me feel like I’m in Spec ops or something. It picks up my voice well with no issues. The headset also splits the chat and game audio into two devices on your computer and there is a dedicated rocker on the headset so you are able to raise and lower the volume on each one. Which is really nice when you need to tune out someone or you can just have it be music. Overall a super solid headset with no downside.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel! Thank you so much for taking the time to share such detailed and enthusiastic feedback about your INZONE H9 II headset.
We are pleased to learn you feel they are super solid right out of the box. We designed these headphones to be comfortable even for long gaming sessions, and it's great to know that the comfortable fit is working for you.
We're especially happy you highlighted the fantastic ANC, which is built to silence distractions like your loud PC fans so you can focus entirely on your game.
Thanks again for being a passionate Sony user!
All the best,
Estefany
Rated 5 out of 5 stars
AMAZING!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have an absolutely insane amount of headphones, earbuds, and gaming headsets. There are 4 gamers in the house & I have enough gaming headsets that each of us have 3 pair a piece. So we've had everything from the super cheap to the insanely expensive. I was using a mid-range gaming headset that I have been extremely happy until I got the Sony Inzone H9 II and they have become my everyday headset for everything from gaming, to listening to YouTube while at work, to meetings, and to music. You absolutely cannot go wrong with this headset! Unboxing & First Impressions The packaging for the Sony Inzone H9 II is nice, sleek, and makes the product look premium-which it is at it is. I have a black & white build for my gaming PC and so it fits in nicely with it. It even matches my gaming chair that is also black & white. It has been a match made in heaven for sure. Rating: 5/5 Setup I was able to download the Inzone software on my Windows gaming PC, and on my iPhone 14 Pro Max I installed the mobile version called Sony Sound Connect. But on my work laptop (a Macbook) there is no software available. Which is a bummer. They do not have a Mac OS version of Inzone or Sony Sound Connect. With more and more people getting into Macs for work & for pleasure you would think Sony would have a solution. Especially since Sony is such a HUGE company. The fact that they do not and my other, smaller, headset manufacturer companies do have software is very odd. These other companies are a fraction of the size of Sony but yet they have solutions (even if it's just the iOS mobile app running on Mac OS). Otherwise setup up was a breeze on my iPhone and on my various Windows machines (gaming desktop & gaming handheld both running Windows like I said). Rating: 4.5/5 Everyday Use, Gaming, and Movies/TV Show The driver in the Inzone H9 II are the same drivers as in the more expensive, and acclaimed, Sony WH-1000XM6. It is basically the Sony WH-1000XM6 with a microphone for gaming from what I can tell. And I must say they absolutely blew me away. Playing CS2, WWE 2K25, AEW Fight Forever, Madden, NBA, etc. all of them it felt like I was a part of the game. The experience was absolutely amazing. I am not an audiophile, I have too much scar tissue on my eardrums from having tons of surgeries on my ears as a kid, and so it is hard for me to probably experience what audiophiles do or even what the average Joe might, but I truly enjoyed listening to music, watching movies & TV shows, heck even streaming YouTube. I even let members of my family use the headset to play around with on their systems & they too were blown away. So it reaffirmed my view that this is going to be my everyday headset from here on out. Rating: 5/5 Fit This is another place that is make or break for me with a headset and I must say the Inzone H9 II does not give my ears or my head fatigue at all when I am wearing them for an extended period of time. They fit nicely, aren't super heavy, and even with me working for 10+ hours per day in them and wearing them basically nonstop I never experienced any head, neck, or ear pains at all. Rating: 5/5 Battery Life I was able to use this headset for almost a full 3 straight days of working 9-10 hours each day before they went dead & I needed to charge them. What I ended up doing after that, because I wanted to see just how long they would last, is that once I am off work I will plug them up to the cable to charge them and then before I go to bed at night I will unplug them (I don't want to kill the battery prematurely) and that has worked out well for me every single day. Rating: 5/5 Conclusion In closing, I must say the Sony Inzone H9 II are the best gaming headset I have ever had. I have been using gaming headsets for over 25 years now, with some of them being really good, and some I'd even have considered great but I think now that I truly know what a great headset is. It isn't useless RGB, it isn't endless other "gaming" gimmicks, it isn't some bloated Windows or mobile app, it is a sleek design, with amazing sound quality, a great mic, perfect fit, and they just work amazing. That is exactly what the H9 II is: a great gaming headset that puts the important things first and leaves the gimmicks to the competitors. I could not be happier with my new daily headset. Overall Rating: 24.5/25 (no Mac OS app lead to me deducting a half point)
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing such a detailed and impressive review, KYTwinsDad!
We are so pleased to hear that your search for the ultimate headset has led you to the INZONE H9 II, and it's truly rewarding to know that they have become your go-to for everything from gaming to daily use. We designed the INZONE series to provide a premium, immersive experience for all types of content, and your feedback is a wonderful validation of that effort.
It's fantastic to hear that the sleek black and white design fits so well with your PC setup and gaming chair. We're also glad to know that the comfort and fit are working so well for you, even during extended 10+ hour workdays. We understand how crucial comfort is, and your comments about not experiencing any head or ear fatigue are especially rewarding.
We also appreciate you highlighting the exceptional sound quality. It's great to hear that you and your family have been blown away by the experience, and that the headset's performance has reaffirmed your view that it is an excellent everyday device. Your comments about the impressive battery life are also very encouraging.
We understand and appreciate your honest feedback regarding the lack of a macOS application. We are committed to providing the best possible user experience across all platforms, and we will be sure to share your comments with our development team for future consideration.
Thank you again for your incredible review and for being such a loyal Sony customer. We couldn't be happier that you've found your perfect daily headset.
Best regards, Gus, Sony Social Media Team
Rated 4 out of 5 stars
Great Headset without being overpowered by bass
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First why I am giving these 4 stars. There are a few things for me that just keeps me from giving these 5 stars. The first has to do with the mic. My ideal Mic would be one that you can take off but also one that swivels upward. I prefer one that swivels upward to mute over being able to take the mic out. But both would be ideal. I just find it much easier to push mic up to get out of the way and to mute when you need to. Like if eating something. Easier for me to just lift my mic up, eat and then pull it back down. With this, I would also like to be able to pull the mic out. This will allow too easy replace the mic if it happens to break. This will also allow to upgrade the mic if a better one comes out. I would love to see a universal plug for the mic. But that said, again for me the lack of not having a mic that I can push up to move out of the way and mute, is something I prefer. Another thing for me is the dongle. I do not know who comes up with the design. But having it come out and off to the side. Like a L shape just baffles me. Why not just make it come straight out? Like a USB thumb stick. Ideally for me, the dongle would come straight out and at the end, a slot for the cable to plug in to charge your headset or use them plugged in but taking up 1 USB slot for both of those. Just a thought for that. But at least make the dongle piece straight. Lastly is the software. It is not that bad, but it lacks some futures. I would love to see them offer more options. I use another headsets software because they offer more that I like. One such thing is having multiple outputs. This allows me to go in and have a setting for my games, movies, music, etc. So, for example, when I use my internet and use Netflix, or YouTube for instance, I can set the internet browser to utilize media for sound, and then I can customize the equalizer in that setting. Then when I play games, I can have those games open up under the game and set the equalizer up in that for games. It also has a list of games that I can preselect, and it will set up a pre-built equalizer for that specific game for hearing footsteps better. I would like to have seen something similar with Sony's software. Maybe over time. Another thing with the software, it does not give a battery percentage as far as in numbers. It just shows a battery and then roughly how full it is. I would also like to have something that says what the battery is at. Like am I at 92% after 4 hours of use. etc. But overall, they did a great job. Sound is very good. I have been able to hear footsteps in games a lot better. The bass is not to overpowering. They are pretty comfortable. They have a unique adjusting mechanism that is pretty neat. The earmuff part though is a little too loose as they easily turn. But once on your head, don't notice. The noise canceling is one of the best for a gaming headset. Not the best but does a good job. If you do not like that though, you can turn that off or you can also set to allow noise to pass thru. Off would give the best battery life, but I found that I charge overnight and use them all day without needing to plug them in. I have been told from those I game with that the mic sounds clear and really nice. Couple things for me though, the software did not much for tuning the mic. It would be nice if they had some presets to change your voice up. I also found that some games for the in-game chat seemed to not work. I had to use my desktop mic. Discord had no issues though. just the in-game voice chat. I love that they provide a travel bag. This bag also had a pocket on the front for you to put the cords and mic in. I would like to maybe see a way to put the dongle into the headset though. Overall, the sound like I said, was solid. The comfort is there as I was able to wear them all day. If you are looking for a great gaming headset and do not care about not having a lot of bass, these are perfect. If you do prefer a lot of bass and a more bass heavy headset, I would not recommend these then.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cad8099,
Thank you for your incredibly detailed review of the Sony INZONE H9 II. We're very glad you're happy with the sound, comfort, and noise canceling, and we truly value your feedback on areas for improvement.
We've shared your specific suggestions with our product team, including the preference for a swivel-to-mute mic, a more streamlined dongle design, and deeper software customization options like multiple sound profiles and a numerical battery indicator.
Your insights are a huge help as we work to make our products better. We appreciate you taking the time to share your thoughts, and we hope you continue to enjoy your headset!
Thank you for choosing Sony!
Best regards,
Dominick
Rated 4 out of 5 stars
No MK6. But good for its own thing.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones is nothing like the MK6 that a lot of reviewers seem to keep comparing this too. It’s nowhere near in regards to ANC or Transparency mode, but in all fairness, it’s a really good sounding headphones. Hopefully the latest updates in the future will provide substantial improvements.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jcabral,
We're glad to hear you're enjoying the sound quality of your INZONE H9 II! While this headset shares the high-quality 30mm drivers found in our flagship WH-1000XM6, it is specifically tuned to prioritize spatial awareness and low-latency gaming performance. If you feel the ANC or Transparency modes aren't hitting the mark, we recommend using the INZONE Hub software on PC or the Sound Connect app on mobile to ensure you have the latest firmware and to customize your Ambient Sound levels.
Thanks for choosing Sony.
Best regards,
Eliab
Rated 5 out of 5 stars
Good headset
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Get headset it does everything from play games for me to everything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LiamW,
We are very glad to hear that your INZONE H9 II has become such a versatile part of your daily routine! From high-stakes gaming to everything in between, we designed this headset to deliver premium comfort and industry-leading noise cancellation so you can stay fully immersed in your world.
Thank you for choosing Sony and making the INZONE H9 II your go-to gear for every mission.
Best regards,
Dominick














