Customer Ratings & Reviews

Hi Lowepez, we're glad you like our product. Thanks for choosing Sony. ~Earl

Hi Orion,

Thank you for the purchase and we're glad to hear that you're happy with the headphones. Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. Thank you for choosing Sony!

-David

Hi AJAJ,

Thank you for the review and we're glad to hear that you like the headphones. It is unfortunate that the unit had to be returned. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.

-David

Hi Ps5gamer, Great! We're glad that you love the features and battery life of your gaming headset. Thank you for choosing Sony. Erin

Hi DontarioH,

That's great! We're happy to hear that you're enjoying the sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hi Matthew, Thank you for taking the time to review the INZONE H9 Wireless Noise Canceling Gaming Headset. To improve the noise cancellation feature,
please make sure the noise canceling function is turned on. You can check the noise canceling settings with “INZONE Hub”. Put on the headset snugly to a comfortable position. The noise canceling function is effective for noise in low frequency ranges in locations such as offices, near air conditioners, on trains, and on planes and is not as effective for noise in higher frequencies, such as human voices. From heaters and PC fans to construction work, INZONE H9 with multiple-microphone noise cancelling keeps out the sounds that disturb your performance. We’ve incorporated the same Dual Noise Sensor Technology used in our class-leading 1000X series headphones for invincible gaming.

Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission.


Thanks for sharing this review. Jay

Hi BENGRIM4, We're sorry to hear that you're having issue with the microphone of this INZONE H9 Wireless Noise Canceling Gaming Headset. Our products are not only designed to be stylish but also with the environment in mind. No plastic is included in the packaging material for the INZONE H9, and it uses only recycled materials and non-woven cellulose, reflecting Sony’s commitment to reducing the environmental impact of our products and practices. From heaters and PC fans to construction work, INZONE H9 with multiple-microphone noise cancelling keeps out the sounds that disturb your performance. We’ve incorporated the same Dual Noise Sensor Technology used in our class-leading 1000X series headphones for invincible gaming. With 360 Spatial Sound for Gaming and our proven hardware technology, you can detect where your opponents are and how far away. Even players hiding in shadow, or behind walls and obstacles, can’t stay hidden for long. Thanks for sharing your feedback! Jay

Hi YoXan16,

Thanks for commenting! We are truly happy to know that you love the long-lasting battery life and superb performance of the INZONE H9 Gaming Headphones. We truly appreciate your input with its microphone quality. You may find the following links helpful:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670443.html
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670441.html?search=microphone

The INZONE H9 noise canceling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long. With Ambient Sound Mode, you can play your game and still hear important sounds like phone calls, doorbells, or someone speaking to you in your environment. And just like with Sony music headphones, it’s just a touch of a button to switch to noise-canceling mode. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The H9s also feature simultaneous 2.4GHz and Bluetooth connection, so you can enjoy smartphone calls and voice chats at the same time. Enjoy gaming throughout the day and even the night with up to 32 hours of continuous play from one single charge. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take you into the action for hours on end.

Should you need more information/assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi Cappie, Thank you for the 5-star rating! We're glad you like the excellent noise cancelling feature and it works great with your PS5 and PC. Game freely—no wires, low delay, our INZONE H9 headset immerses you in the zone with 360 Spatial Sound for Gaming and noise cancelling for supercharged hearing and super sharp reflexes. And with Dual Sensor Noise Canceling Technology, it keeps out surrounding noise while Ambient Sound Mode keeps you aware of important sounds in your environment. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly and ensures you'll always be heard clearly. A microphone made for total control: fold down to talk, and flip up to mute. This headset is also Discord Certified. Rest assured your headset works well on the Discord voice, video and text communication service for seamless voice chat with friends while playing games online. Thanks for choosing Sony! -Sam

Hi JohnA, wow! We're glad you like the sound quality of our gaming headset. We've designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing Sony! ~Earl

Hi Teddy, Thank you for upgrading to your new Sony Inzone H9 headset! We're glad you love the exceptional noise cancellation and great customization of your new headset. Game freely—no wires, low delay, our INZONE H9 headset immerses you in the zone with 360 Spatial Sound for Gaming and noise cancelling for supercharged hearing and super sharp reflexes. And with Dual Sensor Noise Canceling Technology, it keeps out surrounding noise while Ambient Sound Mode keeps you aware of important sounds in your environment. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly and ensures you'll always be heard clearly. A microphone made for total control: fold down to talk, and flip up to mute. This headset is also Discord Certified. Rest assured your headset works well on the Discord voice, video and text communication service for seamless voice chat with friends while playing games online. Thanks for choosing Sony! -Sam

Hi Pak1980,

Thanks for sharing your 5-star review and experience with the INZONE H9. We're glad that you like the sound quality of the headset and how it works well with a PS5. Your feedback about the USB transceiver is greatly appreciated. Thank you for choosing Sony!

-Ralph

Hi Koll, We're sorry to hear that you're having issue with the microphone. We apologize for the inconvenience. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. When you want to use the microphone, fold it down and adjust it so it's close to your mouth. Highly flexible, it can be angled into any position. In any case that you need our assistance, please refer to the help guide to isolate the issue: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html.

If you are unable to resolve your concern, please chat with us from Sony’s e-support webpage. Hope this helps! Jay

Hi GiveMePaper,

Thank you for the 5-star rating! We're happy to hear that you like the audio quality of the headphones. Thank you for choosing Sony!

-David

Hi Bugs,

Thank you for the purchase! We're glad to hear that you like the sound quality and noise canceling of the headphones for your PS5. Thank you for choosing Sony!

-David

Hi MarkW, we're glad you like the sound quality of our product. We understand our feedback regarding the sound level of your SONY unit. Please follow this link to isolate the issue:

https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670441.html?search=low%20sound

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thank you for choosing SONY! ~Earl

Hi KeriaF, thanks for sharing such positive feedback about your INZONE H9 Noise Cancelling Wireless Gaming Headset. We're thrilled to hear you find them to be a perfect match for your gaming setup. The INZONE H9 is engineered specifically to deliver that immersive sound and comfort for extended gaming sessions, and it's wonderful to know we hit the mark for you! Thanks for choosing Sony. Best, Jenn.

Hi MarcosA,

Thank you for the 5-star rating! We're glad to hear that you like the quality of the headphones. Thank you for choosing Sony!

-David

Hi Rohan, Thank you for your awesome review! We're delighted to hear that your Sony INZONE H9 's quality and technology are to your liking. Thank you for recommending and choosing Sony! -Maria

Hi BabingtonA,
Thank you for your time writing this review. While we are glad you like the audio quality and battery life of your INZONE H9, we're sorry to hear if the headband fabric is peeling off. We'd like to help and do the best possible for you.

May we contact you and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris