Customer Ratings & Reviews

Hi Rebelstorm,

We regret to hear that you are not satisfied with the INZONE H9. For optimum performance, make sure that the software version of the headphones is up-to-date. Please refer to this link:

https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/software/00283325

For optimum fit and comfort, make sure to wear the headphones properly and adjust the headband depending on your head shape. You may refer to this link for more information:

https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670399.html

To achieve the best sound experience, set the sound quality mode to "Priority on Sound Quality" by using the INZONE Hub. Please check out this link for more information:

https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670421.html

Additionally, you can use the INZONE Hub's equalizer function to tailor-fit the sound quality to your needs. For more information, please refer to this link:

https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670423.html

For distorted sound issues, you may refer to the troubleshooting steps on this link:

https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00282859

For call quality concerns, refer to this link:

https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html

-You can also check the settings of the app that you are using for mic sensitivity if available.

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US

Regards,
-Ralph

Hi cristhofer,

That's great! We appreciate the recommendation and we're glad to hear that you like the sound quality of the headphones for your gaming experience. We've designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing Sony!

-David

Hi Tito,

You made the right choice with the Sony INZONE H9! We're glad that you are enjoying the sound quality of the headphones. With 360 Spatial Sound for gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing Sony!

-Ralph

Hi Will, we're glad you like sound quality and noise canceling feature of our gaming headset! Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. Thank you for choosing Sony! ~Earl

Hi Halfplum,

Thanks for commenting. While we are glad to hear about your satisfaction with the amazing performance of your INZONE H9 when gaming, we are sorry if you are experiencing an audio issue when using it for music. Let's attempt to isolate and address this problem by following the troubleshooting steps on this Help Guide link:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670443.html

I hope this helps.

The INZONE H9 noise cancelling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long. With Ambient Sound Mode, you can play your game and still hear important sounds like phone calls, doorbells, or someone speaking to you in your environment. And just like with Sony music headphones, it’s just a touch of a button to switch to noise-canceling mode. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The H9s also feature simultaneous 2.4GHz and Bluetooth connection, so you can enjoy smartphone calls and voice chats at the same time. Enjoy gaming throughout the day and even the night with up to 32 hours of continuous play from one single charge. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take you into the action for hours on end.

Should you need more information/assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi JesusO, we're glad you like the ease of setup and sound quality of our product. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing SONY! ~Earl

Hi KanesInferno, We're thrilled to hear that you are enjoying your INZONE H9 Wireless Noise Canceling Gaming Headset. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thanks for choosing Sony! Erin

Hi Oscar, we're glad you like the sound quality of our product! With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing SONY! ~Earl

Hello AjR1, We are glad that you like your Sony INZONE H9 wireless noise canceling gaming headphones. Our INZONE H9 has multiple microphone noise canceling which keeps out the sounds that disturb your performance. We’ve incorporated the same Dual Noise Sensor Technology used in our class-leading 1000X series headphones for invincible gaming. We have also designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. If the boom microphone of the headset is raised, lower the boom microphone and adjust its position so that it is near your mouth. When connected to a computer, adjust the microphone volume with “INZONE Hub”. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent

Hi Yumi, thanks for choosing and purchasing our product. We hope you are enjoying your new headset. Thanks for choosing Sony. ~Earl

Hi Danilo,
Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! We're glad to hear your enjoyable experience with your INZONE gaming headset. Your satisfaction means a lot to us. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise canceling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. Thank you for choosing Sony! - Kris

Hi DentonJ,

Thank you for the purchase! We're glad to hear that you like the noise canceling of the headphones. We appreciate the recommendation and thank you for choosing Sony!

-David

Hi TylerC, we're happy to know that you like the sound quality of our product! Thanks for choosing Sony! ~Earl

Hi ChrisM, we're glad you like the comfort, sound quality and noise canceling feature of our product. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing Sony! ~Earl

Hi AnotherFactoryPerson, we're glad you like our gaming headset. We appreciate your feedback regarding the compatibility of your Sony unit. Unfortunately, the “INZONE Hub” is only compatible with Windows. However, for battery charge using USB, the unit is compatible for both Windows and macOS.

With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thanks for choosing Sony. ~Earl

Hi Yourenormousmom,

Thank you for the purchase! We're happy to hear that you like the sound quality of the headphones. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!

-David

Hi Aaron, Thank you so much for sharing your impressive experience so far with your new INZONE H9 headset. We're so happy that you are enjoying the superb sound quality, amazing noise canceling feature, and exceptional comfort of these headset. It sounds like we hit the mark with the INZONE H9. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you so much for leaving us such a wonderful review of your new Headphones! -Jess

Hi Juju,

Very nice! We're glad to hear that you like the sound quality of the headphones. Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. Thank you for choosing Sony!

-David

Hi YabdielS,

Very nice! We're glad to hear that you like the noise canceling of the headphones for your gaming experience. Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. Thank you for choosing Sony!

-David

Hi Edwin,

Thanks for commenting! We are thrilled to know your satisfaction with the exceptional sound quality & amazing features for PlayStation 5 of the INZONE H9. We greatly appreciate your feedback with the price & built design of these Gaming Headphones.

The INZONE H9 noise cancelling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long. With Ambient Sound Mode, you can play your game and still hear important sounds like phone calls, doorbells, or someone speaking to you in your environment. And just like with Sony music headphones, it’s just a touch of a button to switch to noise-canceling mode. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The H9s also feature simultaneous 2.4GHz and Bluetooth connection, so you can enjoy smartphone calls and voice chats at the same time. Enjoy gaming throughout the day and even the night with up to 32 hours of continuous play from one single charge. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take you into the action for hours on end.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo