Customer Ratings & Reviews

Hi DeadStevie, we're glad you like our product! Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. Thank you for choosing SONY! ~Earl

Hi Erryka,

That's great! Thank you for the 5-star rating and for purchasing our INZONE H9 Wireless Noise Canceling Gaming Headset. We're so happy your boyfriend likes the superb features and he is having an enjoyable gaming experience with his new INZONE H9 headset. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. If you haven't yet, the INZONE H9 also have the ability to create/save sound profile and fine tune sound frequencies to your game for more clarity and immersion using the EQ function in the INZONE Hub PC software. For more details on how to set up the INZONE Hub software, refer to this link.

https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279035

Thank you for your feedback and offering a fantastic rating on the product!
-Jess

Hi Mike, We're sorry to hear that the audio quality did not meet your expectations. This is definitely not the experience we want you to have. When you connect the Inzone H9 headset to a game console (PS5), these are the audio settings that you can adjust:

https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670406.html
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670407.html

Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi Nate, Awesome! INZONE H9 allows you to enjoy the immersive sound of PlayStation® 5’s Tempest 3D AudioTech for gaming with greater spatial expression. Works seamlessly with PlayStation®5 consoles and special PS5™ features for enhanced performance. Thanks for choosing INZONE H9 Wireless Noise Cancelling Gaming Headset. Jay

Hi Zachp, we're glad you like our product! Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. Thank you for choosing Sony! ~Earl

Hi Dock, Thanks for sharing your experience. While we're glad that you are impressed with the quality of the headphones, we're sad to hear that you're having trouble updating its firmware. Just to make sure, kindly visit the link below for the steps to update your headphone's firmware. https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/software/00283325

You can connect INZONE H9 Headset to your PC via the supplied USB transceiver, simply slide the switch of the USB transceiver to PC and establish a connection. If the device does not recognize the headset microphone, make sure the slide switch of the USB transceiver is set correctly. Connect the USB transceiver directly to the computer or PS5, and not via a USB hub.

If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the INZONE H9 (WHG900N):

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
-Craig

Hi RicardoN,

You made the right choice with the INZONE H9! Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thanks for choosing Sony!

-Ralph

Hi Buyer,
Awesome! We're really glad you are enjoying your new INZONE headset for gaming and watching TV. Your satisfaction is greatly appreciated. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for your recommendation and for choosing Sony! - Kris

Hi pdalerverat, Thank you for taking the time to review the INZONE H9 Wireless Noise Canceling Gaming Headset. Our INZONE Hub PC software allows you to personalize your INZONE H9 experience by customizing a wide range of operations, including a variety of sound and hardware settings. Fine-tune sound frequencies to your game for more clarity and immersion using the EQ function. INZONE H9 allows you to enjoy the immersive sound of PlayStation® 5’s Tempest 3D AudioTech for gaming with greater spatial expression. Works seamlessly with PlayStation®5 consoles and special PS5™ features for enhanced performance. Thanks for sharing your review! Jay

Hi ZITYBOY,

Thank you for the review.It is unfortunate that the unit had to be returned. We recommend using the INZONE Hub to adjust the microphone volume of the headphones. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.

-David

Hi Mado, Thank you for taking the time to review the INZONE H9 Wireless Noise Cancelling Gaming Headset. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thanks for choosing Sony! Jay

Hi Sausedo0315, We're glad that you are enjoying your new headphones. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing Sony! Erin

Hi tqlynch, we're glad you like the quality of our product. We're sorry to hear that you had retuned your SONY unit. For sound quality issues, it is recommended to follow these links:

https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670443.html?search=sound%20quality

https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670421.html?search=sound%20quality

We have our Support team that is always happy to assist you. You can email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

We hope you consider SONY again. ~Earl

Hello Monchis, We are glad that you now have a great gaming headphones for your PS5. Our INZONE H9 has multiple microphone noise canceling which keeps out the sounds that disturb your performance. We’ve incorporated the same Dual Noise Sensor Technology used in our class-leading 1000X series headphones for invincible gaming. We have also designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thank you for your purchase. Enjoy! Vincent

Hello MattR,

Thank you for choosing Sony!

We regret to learn that the cushion on your WHG900N headphones is damaged. We understand how troubling this situation can be, and we appreciate you informing us about it.

For hardware-related issues, we suggest contacting Sony Support to discuss repair options. You can reach them at the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. To ensure a more efficient process, please have your product details and purchase information on hand.

Best regards,
Fred

Hi Freogrenz, We're sorry to hear about your issue with the INZONE H9 Wireless Noise Canceling Gaming Headset. We apologize for the inconvenience. In this case, please follow guidelines on how to charge the headset of isolate and diagnose the issue: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670438.html.

If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WHG900N:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi good,

Thank you for the review and we're sorry to hear what happened with your headphones. We need more details regarding your concern and we're more than happy to help you out. For further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi Taylor, Thanks for the awesome feedback. We're happy to hear that you guys love the headphones. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. Thank you for choosing Sony. -Craig

Hi JavierB, thanks for choosing and purchasing our product. We understand your feedback regarding the design of our INZONE H9. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Also, it has a soft-fit synthetic leather ear pads are shaped to minimize pressure on your ears by optimizing contact with the side of your head. This highly stretchable earpad material is designed for comfort, stability and sound insulation.

We're sorry to hear that you also have an issue with the headset connected with PS5. Here's what you can do when connected to PS5, please check this link:

https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670407.html

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl