Customer Ratings & Reviews

Hi WalterJ,

We regret to hear that you are having issues with your INZONE H9 wireless gaming headset and you're considering returning the unit. We want to make sure that you’re taken care of and go through some troubleshooting with you to make sure your headphones are great.

The INZONE H9 noise cancelling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long.

To experience 360 Spatial Sound for Gaming, this feature must be turned on while using the INZONE Hub PC software. Make sure you also setup the Spatial Sound Personalization correctly.

We do have good information and instructions as well that shows how to set up the headphones using the INZONE Hub software here: https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279035

After completing the INZONE Hub software setup, other settings can also work when the software isn't running, such as when the headphones are connected to the PlayStation®5 or a Bluetooth® device.

If you still have the unit and you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi wheels68x,

We are really sorry if our INZONE H9 didn't live up to your expectations and that it had to be returned. This is certainly not the experience we were hoping you would have. We greatly appreciate your input with the design, audio, price, and microphone quality of this headset. For audio and microphone issues, some of these problems can be fixed by performing our suggested troubleshooting steps on these links:
https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279890
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670443.html
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html

We value you and your feedback. We hope that you will consider Sony again in your future purchase.

Sincerely,

Romeo
Sony Social Support

Hi Rooitis,

While we are thrilled to know your satisfaction with the very comfortable fit design of the INZONE H9 Gaming Headphones, we are really if its sound quality didn't live up to your expectations. This is certainly not the news we'd like to hear from you. Sound quality usually differs from the source's signal and content that is playing. For low sound quality issue with our INZONE H9, we always recommend following the troubleshooting steps on these links:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670443.html
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670421.html

The INZONE H9 noise cancelling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long. With Ambient Sound Mode, you can play your game and still hear important sounds like phone calls, doorbells, or someone speaking to you in your environment. And just like with Sony music headphones, it’s just a touch of a button to switch to noise-canceling mode. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The H9s also feature simultaneous 2.4GHz and Bluetooth connection, so you can enjoy smartphone calls and voice chats at the same time. Enjoy gaming throughout the day and even the night with up to 32 hours of continuous play from one single charge. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take you into the action for hours on end.

If there's anything we can do to help or you may need information/technical assistance, please feel free to message us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much choosing Sony!

Best regards,

Romeo

Hi Rockstar,

Thank you for the purchase and we are sorry to hear this issue with your headphones. Our apologies for the inconvenience that this may have caused. These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. We need more details regarding your concern. To further assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi Pulikutty, We are sorry to hear about your experience. Your Sony INZONE H9 wireless gaming headphones can be paired with multiple devices, but can only play music from 1 paired device at a time. To isolate and hopefully resolve your concern about the noise canceling functions, you may follow the guide from this link: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670449.html. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

Hi averix1991, We're sorry to hear that you're having issue with the INZONE H9 Wireless Noise Cancelling Gaming Headset. We apologize for any inconvenience. Please refer to this link to improve the performance of the Wireless Headset: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670445.html.

If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WHG900N/W:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi KalebM,

We regret to hear that you were not satisfied with the INZONE H9. Your feedback is extremely important to us and is very much appreciated. We would like to know more about what happened so we can address the issue and improve the quality of our products. Please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Thanks again for sharing your review and we hope you will consider Sony for your future purchases.

-Ralph

Hi JaviF,

Thank you for the purchase and we're sorry to hear what happened with your headphones. Bluetooth wireless technology operates within a range of about 10 m (30 feet). The maximum communication distance may vary depending on the presence of obstacles (people, metal objects, walls, etc.) or the electromagnetic environment.

Because the USB transceiver, Bluetooth devices, and wireless LAN (IEEE 802.11ax/b/g/n) use the same frequency band (2.4 GHz), microwave interference may occur and result in noise, audio dropouts, or communications being disabled if this headset is used near a wireless LAN device. In such a case, perform the following steps.

- When connecting the headset to the USB transceiver or a Bluetooth device, use the headset at least 10 m (30 feet) away from the wireless LAN device.

- If this headset is used within 10 m (30 feet) of a wireless LAN device, turn off the wireless LAN device.

- Use this headset and the USB transceiver/Bluetooth device near each other as much as possible.

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi Enjoying,

We regret to hear that it hasn't performed to your standards. Allow us to help you and turn your experience around. The INZONE H9 noise cancelling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long.

To experience 360 Spatial Sound for Gaming, this feature must be turned on while using the INZONE Hub PC software. Make sure you also setup the Spatial Sound Personalization correctly.

Our INZONE Hub PC software allows you to personalize your INZONE H9 experience by customizing a wide range of operations, including a variety of sound and hardware settings. Fine tune sound frequencies to your game for more clarity and immersion using the EQ function.

We do have good information and instructions as well that shows how to set up the headphones using the INZONE Hub software here: https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279035

At Sony we strive to put forward the best possible products for our customers. Should you need further assistance or more information with our product, you can email us at socialsupport@am.sony.com with the following details:

you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hi Dave,

We're sorry to learn the USB dongle/transceiver doesn't work properly with your INZONE H9. We'd love to help you troubleshoot your problem and turn this into a better experience. After you connect the USB transceiver to a USB port on the PC or PS5, press and hold the (connect) button on the USB transceiver for about five seconds, then kindly check that the USB transceiver indicator is repeatedly flashing twice in white.

If it does not light up or won't pair to the INZONE gaming headset, follow the instructions below to troubleshoot and resolve this issue.

• Disconnect the USB transceiver, and connect it to a different computer or PS5 port.
• Move any device or cable supporting USB 3.0 away from the USB transceiver.
• Remove all other USB devices and USB cables from the computer, if possible.
• Move any metal objects away from the USB transceiver.
• Restart the connected computer or PS5, and pair it with the headset again.
If the headset cannot be connected to the USB transceiver connected to the computer or PS5, follow the procedure on this link: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670450.html

For more on "Pairing the USB transceiver to the INZONE gaming headset", please visit this link: https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00287618

If you're unable to resolve your concern, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Hi Schmitty, We're sorry to hear about your issue with the INZONE H9 Wireless Noise Canceling Gaming Headset. Bring the headset and the game console that the USB transceiver is connected to a distance within 1 m (3 feet) from each other. The noise canceling function is effective for noise in low frequency ranges in locations such as offices, near air conditioners, on trains, and on planes and is not as effective for noise in higher frequencies, such as human voices. You can check the noise canceling settings with “INZONE Hub”. Soft-fit leather ear pads are shaped to minimize pressure on your ears by optimizing contact with the side of your head. This highly stretchable ear pad material is designed for comfort, stability and sound insulation.

If you are unable to resolve your concern, please check the help guide for more details: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670436.html

I hope this helps! Jay

Hi SeanL, We are sorry to hear that you are experiencing issues with your Inzone H9 even after reaching out to our support line for assistance. We would like to ensure that you are getting the best out of your headphones and we would like to reach out to see what we can do to make this a better experience for you.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi TheTechJS, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue updating the firmware of your Sony unit. Please initialize the headset by following this link and try the update again:

https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670454.html

Please follow this link to update both headset and Inzone Hub:

https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/downloads

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi Para87, Great! We're glad that you like the sound quality of your INZONE H9 Wireless Noise Canceling Gaming Headset. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. Thanks for choosing Sony. Erin

Hi Sharp,
We're sorry to hear that you return this INZONE H9 Wireless Noise Cancelling Gaming Headset. We apologize for any inconvenience. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Coordinate missions clearly and decisively. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The high-quality boom microphone, shaped so it can be brought closer to your mouth, ensures you’ll always be heard clearly. Because the microphone is bidirectional, your voice is picked up cleanly even during the most frenetic moments of a game.

In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the INZONE H9 (WHG900N):

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi Killarmyblack,

Awesome! We're glad to hear that you like the clear sound quality of the headphones for your gaming experience. Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. Thank you for choosing Sony!

Regards,
David

Hi Jamie, We apologize for any inconvenience. From heaters and PC fans to construction work, INZONE H9 with multiple-microphone noise cancelling keeps out the sounds that disturb your performance. We’ve incorporated the same Dual Noise Sensor Technology used in our class-leading 1000X series headphones for invincible gaming. Thank you for giving the product a perfect rating! Jay

Hi VizioSeriesP, We're very grateful for this positive feedback! Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thanks for choosing Sony. Jay

Hi Pafpafuli,

We regret to hear about what happened to the headband of the headset. Your feedback is extremely important to us and is very much appreciated. Allow us to turn your experience around and help you out. Please contact our product support team via phone call or chat through this link:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph