Customer Ratings & Reviews

Hi RichardV, we're happy to know that you like the ease of use and comfort of your new gaming headset! Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. Thank you for choosing Sony! ~Earl

Hi MarcusB,

Thank you for the 5-star rating and we're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!

-David

]Hi MariluR,

Fantastic! We are so happy to know that you love the amazing sound quality and industry-leading noise canceling feature of the INZONE H9 Gaming Headphones. The INZONE H9 noise canceling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long. With Ambient Sound Mode, you can play your game and still hear important sounds like phone calls, doorbells, or someone speaking to you in your environment. And just like with Sony music headphones, it’s just a touch of a button to switch to noise-canceling mode. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The H9s also feature simultaneous 2.4GHz and Bluetooth connection, so you can enjoy smartphone calls and voice chats at the same time. Enjoy gaming throughout the day and even the night with up to 32 hours of continuous play from one single charge. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take you into the action for hours on end.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hello ErikG,
Great! Thank you for your purchase. We're glad that you are satisfied with the noise cancelation feature of your new Sony - INZONE H9 Wireless Noise Cancelling Gaming Headset. The INZONE H9 noise cancelling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long. With Ambient Sound Mode, you can play your game and still hear important sounds like phone calls, doorbells, or someone speaking to you in your environment. And just like with Sony music headphones, it’s just a touch of a button to switch to noise-canceling mode. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The H9s also feature simultaneous 2.4GHz and Bluetooth connection, so you can enjoy smartphone calls and voice chats at the same time. Enjoy gaming throughout the day and even the night with up to 32 hours of continuous play from one single charge. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take you into the action for hours on end.

Thank you for the perfect star review and for choosing Sony!

- Marco

Hi MarcM, fantastic! We're truly delighted to hear about your satisfaction with the ease of use and amazing noise canceling feature of your INZONE H9. Thank you so much for the perfect star review and for choosing Sony! - Romeo

Hi Brycer, Thank you for the feedback on your experience with your Sony Inzone H9 Gaming Headset. While we're glad you like the great sound quality and excellent battery life of your headset, we regret to hear that the soft headband material is starting to fall apart and about the intermittent Bluetooth connectivity issue that you're having. This is usually not the case for our headsets nor the experience we want you to have.
You may take your device to an authorized servicer for evaluation to determine the repair options available for physical or cosmetic damage. Please visit our eService website https://us.esupport.sony.com/support/s/service?language=en_US for more information.
For Bluetooth connectivity issues, please follow the troubleshooting steps on the link below to resolve the issue.
https://helpguide.sony.net/mdr/whh900n/v1/en/contents/TP0001513193.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi LeonardoV,

Amazing! We are extremely pleased to know your satisfaction with the incredible sound quality, exceptional noise canceling feature, stylish design, and superb performance of the INZONE H9 Gaming Headphones.

The INZONE H9 noise canceling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long. With Ambient Sound Mode, you can play your game and still hear important sounds like phone calls, doorbells, or someone speaking to you in your environment. And just like with Sony music headphones, it’s just a touch of a button to switch to noise-canceling mode. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The H9s also feature simultaneous 2.4GHz and Bluetooth connection, so you can enjoy smartphone calls and voice chats at the same time. Enjoy gaming throughout the day and even the night with up to 32 hours of continuous play from one single charge. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take you into the action for hours on end.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hello notedkid,

Thank you for choosing Sony!

We couldn't be happier to hear that the WHG900N headset has delivered great value for you. It's wonderful to know you're glad you made the purchase. Thank you for sharing your positive experience!

Best regards,
-Fred

Hi cristhofer,

That's great! We appreciate the recommendation and we're glad to hear that you like the sound quality of the headphones for your gaming experience. We've designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing Sony!

-David

Hi KanesInferno, We're thrilled to hear that you are enjoying your INZONE H9 Wireless Noise Canceling Gaming Headset. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thanks for choosing Sony! Erin

Hi Rebelstorm,

We regret to hear that you are not satisfied with the INZONE H9. For optimum performance, make sure that the software version of the headphones is up-to-date. Please refer to this link:

https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/software/00283325

For optimum fit and comfort, make sure to wear the headphones properly and adjust the headband depending on your head shape. You may refer to this link for more information:

https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670399.html

To achieve the best sound experience, set the sound quality mode to "Priority on Sound Quality" by using the INZONE Hub. Please check out this link for more information:

https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670421.html

Additionally, you can use the INZONE Hub's equalizer function to tailor-fit the sound quality to your needs. For more information, please refer to this link:

https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670423.html

For distorted sound issues, you may refer to the troubleshooting steps on this link:

https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00282859

For call quality concerns, refer to this link:

https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html

-You can also check the settings of the app that you are using for mic sensitivity if available.

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US

Regards,
-Ralph

Hi JesusO, we're glad you like the ease of setup and sound quality of our product. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing SONY! ~Earl

Hi Tito,

You made the right choice with the Sony INZONE H9! We're glad that you are enjoying the sound quality of the headphones. With 360 Spatial Sound for gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing Sony!

-Ralph

Hi Awesome! We are so glad to hear that you are happy with your Inzone H9. Sharpen your senses and prepare for your match. Our INZONE H9 headset immerses you in the zone with 360 Spatial Sound for Gaming and noise canceling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting enemies before they see you. -Carl

Hi Oscar, we're glad you like the sound quality of our product! With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing SONY! ~Earl

Hi Will, we're glad you like sound quality and noise canceling feature of our gaming headset! Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. Thank you for choosing Sony! ~Earl

Hi Zach95,

Fantastic! We're extremely pleased to hear your satisfaction with the amazing performance of your INZONE H9 Wireless Noise Canceling Gaming Headset. We greatly appreciate your feedback when using it with your PC. The INZONE H9 noise cancelling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long. With Ambient Sound Mode, you can play your game and still hear important sounds like phone calls, doorbells, or someone speaking to you in your environment. And just like with Sony music headphones, it’s just a touch of a button to switch to noise-canceling mode. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The H9s also feature simultaneous 2.4GHz and Bluetooth connection, so you can enjoy smartphone calls and voice chats at the same time. Enjoy gaming throughout the day and even the night with up to 32 hours of continuous play from one single charge. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take you into the action for hours on end.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Hi Danilo,
Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! We're glad to hear your enjoyable experience with your INZONE gaming headset. Your satisfaction means a lot to us. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise canceling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. Thank you for choosing Sony! - Kris

Hi Jeremy, Thank you for sharing your feedback about the Sony Inzone H9. While we're glad you like the great sound it delivers, we apologize for the issue that you experienced. At Sony, customer satisfaction is our priority. We take all feedback seriously and use it to continuously improve our products. Thank you for choosing Sony! -Sam