Customer Ratings & Reviews

Hi IlhomH, thank you for your review of the WHG900N headphones! We're delighted to hear that you're enjoying the high-quality sound and that the headphones are perfect for gaming, especially for titles like Call of Duty and other shooting games. Your positive feedback is greatly appreciated and reinforces our commitment to delivering exceptional audio experiences for gamers.
Thanks for choosing Sony!
Gus

Hi Amerasu,

Thank you for sharing such detailed feedback regarding your experience with the INZONE H9. It is incredibly frustrating to deal with persistent audio dropouts, especially in professional environments like Teams where clear communication is vital. Since you have already attempted to reinstall the software and test across multiple computers, we want to look at the hardware connection itself to resolve these interruptions.

We recommend checking for potential wireless interference and signal priority settings. First, ensure the USB transceiver is switched to the correct mode ("PC") and try plugging it into a different USB port, preferably one that is not directly adjacent to other high-speed USB devices or Wi-Fi adapters, as these can cause signal crowding. Second, within the INZONE Hub software, navigate to the Sound Settings and ensure the [Bluetooth Connection Quality] (if using Bluetooth simultaneously) or the wireless priority is set to [Priority on Stable Connection]. This adjustment optimizes how the headset maintains its link to the transceiver, which can often eliminate dropouts caused by environmental interference.

We appreciate your patience as you work through these technical hurdles. If these adjustments do not stop the dropouts from occurring, please contact our technical team directly so we can look into further hardware support for you: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for considering Sony!

Regards,
Dominick

Hi PeterS, Thanks for the 5 star rating! We are glad that you love your Sony gaming headphones. Our INZONE H9 has multiple microphone noise canceling which keeps out the sounds that disturb your performance. We’ve incorporated the same Dual Noise Sensor Technology used in our class-leading 1000X series headphones for invincible gaming. We have also designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thank you for your purchase. Enjoy! Craig

Hi Knzty,

Thanks for commenting. While we are glad to know that you find the sound quality of our INZONE H9 great, we are really sorry if its build design and bass sound didn't live up to your expectations. We truly appreciate your feedback. Regarding your issue when using the INZONE H9 Gaming Headphones with your PC, if you haven't yet, please ensure that you are using our INZONE Hub for PC so you can get the most out of these Headphones. The INZONE Hub PC software allows you to personalize your INZONE H9 experience by customizing a wide range of operations, including a variety of sound and hardware settings. Fine tune sound frequencies to your game for more clarity and immersion using the EQ function.
ref: https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279035

I hope this helps.

The INZONE H9 noise cancelling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long. With Ambient Sound Mode, you can play your game and still hear important sounds like phone calls, doorbells, or someone speaking to you in your environment. And just like with Sony music headphones, it’s just a touch of a button to switch to noise-canceling mode. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The H9s also feature simultaneous 2.4GHz and Bluetooth connection, so you can enjoy smartphone calls and voice chats at the same time. Enjoy gaming throughout the day and even the night with up to 32 hours of continuous play from one single charge. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take you into the action for hours on end.

If there's something we can do to help or you may need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi Modz, we're glad you are enjoying our product! Our INZONE H9 headset immerses you in the zone with 360 Spatial Sound for Gaming and noise canceling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting enemies before they see you. Thank you for choosing SONY! ~Earl

Hi LLIMbIGA, Great! We're thrilled you like the comfortable fit, great sound quality, and it works perfectly with your PS5. Our INZONE H9 has multiple microphone noise canceling which keeps out the sounds that disturb his performance. We have incorporated the same Dual Noise Sensor Technology used in our class-leading 1000X series headphones for invincible gaming. We have also designed our INZONE H9 headset to bring his game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thank you for choosing Sony! -Sam

Hi Evan0527,

Thank you for the purchase! We're glad to hear that you like the quality of your new Sony headphones. Thank you for choosing Sony!

-David

Hi there, Thank you for sharing your experience with the Sony INZONE H9 gaming headset. We're thrilled to hear that you enjoy the headset, but we’re sorry to learn about the wear on the earcup. Please note that the pads are replaceable. We appreciate your feedback, as it will help us enhance our products in the future. Regards, -Craig

Hi JaydenGang, we're glad you love your new gaming headset! Thanks for choosing Sony! ~Earl

Hi Blake, Thanks for the 5-star rating! We're glad you like your new gaming headphones. Enjoy and thanks for choosing Sony. -Craig

Thank you for the fantastic review, JoshuaG!

We are thrilled to hear that you’re naming the INZONE H9 the best headset Sony offers! It’s awesome to know that you’re enjoying the product enough to recommend it to others. We designed the H9 with 360 Spatial Sound and our top-tier noise-canceling technology to really pull you into the game, so hearing that it’s hitting the mark for you is the best news we could get today.

Enjoy the immersive gaming, and thank you for being a part of the Sony family!

Best regards,

Gus, Sony Social Media Team

Hi KarenS,

You made the right choice! We're thrilled that you are enjoying the performance of the INZONE H9 headset. Thank you for choosing Sony!

-Ralph

Hi Orion,

Thank you for the purchase and we're glad to hear that you're happy with the headphones. Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. Thank you for choosing Sony!

-David

Hi Matthew, Thank you for taking the time to review the INZONE H9 Wireless Noise Canceling Gaming Headset. To improve the noise cancellation feature,
please make sure the noise canceling function is turned on. You can check the noise canceling settings with “INZONE Hub”. Put on the headset snugly to a comfortable position. The noise canceling function is effective for noise in low frequency ranges in locations such as offices, near air conditioners, on trains, and on planes and is not as effective for noise in higher frequencies, such as human voices. From heaters and PC fans to construction work, INZONE H9 with multiple-microphone noise cancelling keeps out the sounds that disturb your performance. We’ve incorporated the same Dual Noise Sensor Technology used in our class-leading 1000X series headphones for invincible gaming.

Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission.


Thanks for sharing this review. Jay

Hi BENGRIM4, We're sorry to hear that you're having issue with the microphone of this INZONE H9 Wireless Noise Canceling Gaming Headset. Our products are not only designed to be stylish but also with the environment in mind. No plastic is included in the packaging material for the INZONE H9, and it uses only recycled materials and non-woven cellulose, reflecting Sony’s commitment to reducing the environmental impact of our products and practices. From heaters and PC fans to construction work, INZONE H9 with multiple-microphone noise cancelling keeps out the sounds that disturb your performance. We’ve incorporated the same Dual Noise Sensor Technology used in our class-leading 1000X series headphones for invincible gaming. With 360 Spatial Sound for Gaming and our proven hardware technology, you can detect where your opponents are and how far away. Even players hiding in shadow, or behind walls and obstacles, can’t stay hidden for long. Thanks for sharing your feedback! Jay

Hi Cappie, Thank you for the 5-star rating! We're glad you like the excellent noise cancelling feature and it works great with your PS5 and PC. Game freely—no wires, low delay, our INZONE H9 headset immerses you in the zone with 360 Spatial Sound for Gaming and noise cancelling for supercharged hearing and super sharp reflexes. And with Dual Sensor Noise Canceling Technology, it keeps out surrounding noise while Ambient Sound Mode keeps you aware of important sounds in your environment. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly and ensures you'll always be heard clearly. A microphone made for total control: fold down to talk, and flip up to mute. This headset is also Discord Certified. Rest assured your headset works well on the Discord voice, video and text communication service for seamless voice chat with friends while playing games online. Thanks for choosing Sony! -Sam

Hi KelsieJ, Thanks for the 5-star rating! We're glad you like your new gaming headset. Enjoy and thanks for choosing Sony. -Craig

Hi YoXan16,

Thanks for commenting! We are truly happy to know that you love the long-lasting battery life and superb performance of the INZONE H9 Gaming Headphones. We truly appreciate your input with its microphone quality. You may find the following links helpful:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670443.html
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670441.html?search=microphone

The INZONE H9 noise canceling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long. With Ambient Sound Mode, you can play your game and still hear important sounds like phone calls, doorbells, or someone speaking to you in your environment. And just like with Sony music headphones, it’s just a touch of a button to switch to noise-canceling mode. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The H9s also feature simultaneous 2.4GHz and Bluetooth connection, so you can enjoy smartphone calls and voice chats at the same time. Enjoy gaming throughout the day and even the night with up to 32 hours of continuous play from one single charge. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take you into the action for hours on end.

Should you need more information/assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi BritO,

We're happy to hear that you like the noise canceling of the headphones. Thank you for choosing Sony!

-David

Hi DontarioH,

That's great! We're happy to hear that you're enjoying the sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

-David