Customer Ratings & Reviews
- Model:
- WHG900N/B
- SKU:
- 6562122
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers love the INZONE H9 Wireless Noise Canceling Gaming Headset, especially the great sound quality and features. Many find the headset to be very comfortable. Additionally, the battery life is considered to be incredible.
This summary was generated by AI based on customer reviews.
Good sound quality, not super user friendly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once you get them set up and become familiar with the buttons they are great, they just aren’t super user friendly to setup
I would recommend this to a friendBrand response from SonyListens
Posted .Hello dreamwallow, We are happy that you like the quality of your new Sony wireless noise canceling gaming headphones. Our INZONE H9 has multiple microphone noise canceling which keeps out the sounds that disturb your performance. We’ve incorporated the same Dual Noise Sensor Technology used in our class-leading 1000X series headphones for invincible gaming. We have also designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. We are sorry to hear about your experience setting them up But it's good that you were able to set them up. To know more about your new INZONE H9, you may find this link helpful: https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/manuals. Thank you for choosing Sony! Vincent
Headband leather faulty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair, shame on me for getting them twice. You're lucky if these expensive headphones last longer than a year. The leather that covers the top band comes off rather easily. This product needs to seriously be looked at closer and correct the glue that they use to seal the leather. Sony support is less than helpful when though their product is defective. I take the best care of my electronics to ensure longevity, this one unfortunately doesn't care how you take care of it, it will still rip off on you.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello AnthonyL,
Thank you for considering Sony products.
We apologize for the disappointment and inconvenience you’ve experienced with your WHG900N headphones, especially regarding the durability of the leather band and your interactions with support. We take your feedback seriously and understand how frustrating this must be.
To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following details in your message:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
Open box with missing parts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item for my son on the BestBuy web site. It was an open box item rated "excellent," so no blemishes and all parts included. Unfortunately, whoever at Best Buy in Portland, Oregon accepted the item back from its previous owner didn't check carefully at all. The headphones were in the box, but no charging cord and no dongle. So, basically, a useless item. I returned it to my local BB store for a new, unopened box (with all parts included, of course), at a cost to me of over $80.00 above what I had already paid for the open box item. So this review is about the hassle of ordering and waiting for the delivery of an item that was not what it claimed to be. My son did not use the item because he couldn't charge it and he couldn't connect it. I will leave a separate review of the one I purchased that did have all of its parts. This is a review of BestBuy's claim that open box items on its website contain all necessary parts. I've purchased open box items from BB before, but only in-store. I will never order one again on-line.
No, I would not recommend this to a friendI9
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice, smooth and good. No problems to install and easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarlaA,
Thank you for the awesome feedback! We're glad to hear that you are having a great time with your INZONE H9 gaming headset. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris
Best Ones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great for gaming. Best ones I’ve ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jinger,
Thank you for the 5-star rating and we're glad to hear that you like the headphones for your gaming experience. Thank you for choosing Sony!
-David
Sony s flex.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This head set has the right price and value im going to make sure every $ i spent on this product is worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesHsonoftheblessed, Fantastic! We're delighted to hear you feel that the Sony Inzone H9 is worth its price. Thanks for choosing Sony! -Sam
Awesome piece
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome headset. I like that it connects Bluetooth to your phone so you don’t miss any calls while playing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JDogMaGoo,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the smart feature of the headphones. Thank you for choosing Sony!
-David
Best Gaming Headphones Ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Per my children, theses headphones are the best!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarolynB, Thank you for the 5 stars! We're thrilled to hear that your children likes their INZONE H9 headset. Thank you for trusting Sony! -Maria
great headpohones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. this is the only way i play now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hitman, Thank you so much for the 5 stars! We're thrilled that the INZONE H9 headset has enhanced your gaming experience. Thank you for choosing Sony! -Maria
Not worth it if you’re a PS5 player
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphone are nice (so far) but extremely underwhelming. I had the PS5 entry level headphones and sound wise theres no difference at all between them. You can’t even do any EQ adjustments on the PS, which is crazy to me. These are more for PC gamers apparently. I was really hoping you could change everything accordingly yo your liking but you cant. I would stick with the entry level ones if you are a PlayStation user, trust me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LeoM, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the EQ of the INZONE H9. The EQ feature of the INZONE headset is not compatible with the PS5. You can only modify the EQ settings via the INZONE Hub on a PC, and these adjustments cannot be transferred or utilized on the PS5. We appreciate your understanding.
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
~Earl
Headset
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, love it, love it, love it, love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaniaR, Fantastic! We're extremely pleased to know that you love your INZONE H9. Thank you so much for sharing your awesome experience with our product and for choosing Sony! Enjoy! - Romeo
Average sound
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Must have for ps5 and work perfectly but sound is kinda of average. But everything else is great, compatible with ps5 and computer too. But work very well with PS5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DuNg,
Thanks for commenting! We are so happy to know your satisfaction with the incredible performance of the INZONE H9 Gaming Headphones, especially when paired with our PlayStation 5. We greatly appreciate your input with the sound quality. The INZONE H9 noise cancelling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long. With Ambient Sound Mode, you can play your game and still hear important sounds like phone calls, doorbells, or someone speaking to you in your environment. And just like with Sony music headphones, it’s just a touch of a button to switch to noise-canceling mode. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The H9s also feature simultaneous 2.4GHz and Bluetooth connection, so you can enjoy smartphone calls and voice chats at the same time. Enjoy gaming throughout the day and even the night with up to 32 hours of continuous play from one single charge. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take you into the action for hours on end.
If there's something we can do to help you in the future, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you very much for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
Cool head
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice one head set , for satisfaction value on budget
I would recommend this to a friendBrand response from SonyListens
Posted .Cool head / Nice one head set , for satisfaction value on budget
Hi Trigger,
Great! It's nice to know that you are satisfied with the quality of our Sony INZONE H9. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise canceling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. Thank you for choosing Sony! - Marco
Tis the Season
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best assets I’ve had in a while. So anyone looking for a new headset or just trying to upgrade this could be a great option.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome EnriqueV! The Inzone H9 is indeed an excellent choice for an upgrade! Thank you so much for choosing Sony and for the 5-star rating! -Carl
Too heavy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hi my name is Gio the sound is good but the headphone is really heavy
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Heavy, Thank you for taking the time to review the INZONE H9 Wireless Noise Canceling Gaming Headset. We're glad that you like the sound of this Headset. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take into action for hours on end. Thank you for choosing Sony! Jay
Best headset out there so far
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great headphones for both competitive and casual gaming, the features are awesome on these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MateoG,
Very nice! We're glad to hear that you like the smart features of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Great but not worth the price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They worked great but the headband comes apart to easy
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NaomiL, While we are glad to hear that the Inzone H9 was able to provide a satisfactory performance for you, we are sorry to hear that it did not meet all of your expectations. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Worth every dollar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly I’ve tried a lot of headsets but this one just works so good with the ps5 it’s incredible. It’s a overkill.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jack, Very nice! We're glad to hear that you like the sound quality of the headphones. Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. Thank you for choosing Sony! -Craig
Awsome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For first time headset it works pretty good. I would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonatan,
That's fantastic! We are so happy to know your satisfaction with the superb performance of the INZONE H9 Gaming Headphones. We greatly appreciate your recommendation!
The INZONE H9 noise cancelling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long. With Ambient Sound Mode, you can play your game and still hear important sounds like phone calls, doorbells, or someone speaking to you in your environment. And just like with Sony music headphones, it’s just a touch of a button to switch to noise-canceling mode. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The H9s also feature simultaneous 2.4GHz and Bluetooth connection, so you can enjoy smartphone calls and voice chats at the same time. Enjoy gaming throughout the day and even the night with up to 32 hours of continuous play from one single charge. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take you into the action for hours on end.
Thank you for your purchase and for choosing Sony!
- Romeo
Too much money to not work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these on sale and was really looking forward to them. They synced right up the first time. After a couple of days they stopped connecting. I unplugged everything, plugged it back in and nothing. I reset them and that worked. Then a week later same thing and now won’t connect at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello DadJoke,
Thank you for considering Sony products.
We apologize for the inconvenience you’ve experienced with your Sony WHG900N headphones. To help resolve the connection issues, please try the following troubleshooting steps:
Initialize the Headphones: This will restore the headphones to factory settings and delete all pairing information.
Press and hold the power button and the Bluetooth button simultaneously for about 10 seconds or more. When the initialization is complete, the left and right ring indicators (white) will flash 4 times.
For detailed instructions, please visit:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670454.html
Check the Charging Status: Ensure your headphones are fully charged by connecting them to a computer or USB charger using the supplied cable.
Pairing Troubleshooting: If pairing remains an issue after initialization and charging, please follow the steps outlined here:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670450.html
If the problem persists after these steps, we encourage you to contact our dedicated support team for further assistance and advanced troubleshooting. You can find all contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for your patience, and we are here to help you get the best experience with your Sony device.
Best regards,
-Fred