Customer Ratings & Reviews

Hi EliseoV, awesome! We're glad you are enjoying your new headset. Thanks for choosing Sony. ~Earl

Hi BENGRIM4, We're sorry to hear that you're having issue with the microphone of this INZONE H9 Wireless Noise Canceling Gaming Headset. Our products are not only designed to be stylish but also with the environment in mind. No plastic is included in the packaging material for the INZONE H9, and it uses only recycled materials and non-woven cellulose, reflecting Sony’s commitment to reducing the environmental impact of our products and practices. From heaters and PC fans to construction work, INZONE H9 with multiple-microphone noise cancelling keeps out the sounds that disturb your performance. We’ve incorporated the same Dual Noise Sensor Technology used in our class-leading 1000X series headphones for invincible gaming. With 360 Spatial Sound for Gaming and our proven hardware technology, you can detect where your opponents are and how far away. Even players hiding in shadow, or behind walls and obstacles, can’t stay hidden for long. Thanks for sharing your feedback! Jay

Hello TheodoreS,

Thank you for considering Sony products.

We’re honored to hear your candid feedback, and we’re sorry to learn about the issues you’ve experienced with the WHG900N headphones. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your thoughts. We recommend contacting our Sony team directly so we can gather more details and assist you more effectively. Rest assured, your comments will be forwarded to our dedicated team as we continue working diligently to improve our products.

You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi DannyB78,

Thank you for the purchase. We're glad to hear that you like the sound quality of the headphones. For your information, if you put on the headphones without adjusting the slider, the headphones may not be positioned properly on your head, resulting in discomfort. Thank you for choosing Sony!

-David

Hi Teddy, Thank you for upgrading to your new Sony Inzone H9 headset! We're glad you love the exceptional noise cancellation and great customization of your new headset. Game freely—no wires, low delay, our INZONE H9 headset immerses you in the zone with 360 Spatial Sound for Gaming and noise cancelling for supercharged hearing and super sharp reflexes. And with Dual Sensor Noise Canceling Technology, it keeps out surrounding noise while Ambient Sound Mode keeps you aware of important sounds in your environment. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly and ensures you'll always be heard clearly. A microphone made for total control: fold down to talk, and flip up to mute. This headset is also Discord Certified. Rest assured your headset works well on the Discord voice, video and text communication service for seamless voice chat with friends while playing games online. Thanks for choosing Sony! -Sam

Hi JoseV,

Awesome! We're glad to know that you're satisfied with your newly purchased headphones. Thank you for choosing Sony!

-David

Hi YoXan16,

Thanks for commenting! We are truly happy to know that you love the long-lasting battery life and superb performance of the INZONE H9 Gaming Headphones. We truly appreciate your input with its microphone quality. You may find the following links helpful:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670443.html
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670441.html?search=microphone

The INZONE H9 noise canceling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long. With Ambient Sound Mode, you can play your game and still hear important sounds like phone calls, doorbells, or someone speaking to you in your environment. And just like with Sony music headphones, it’s just a touch of a button to switch to noise-canceling mode. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The H9s also feature simultaneous 2.4GHz and Bluetooth connection, so you can enjoy smartphone calls and voice chats at the same time. Enjoy gaming throughout the day and even the night with up to 32 hours of continuous play from one single charge. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take you into the action for hours on end.

Should you need more information/assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hello Faye,

Thank you for choosing Sony!

We’re elated to hear that the WH-G900N headphones have enhanced your video gaming experience. It’s rewarding to know they deliver the quality and performance that gamers appreciate. Your feedback encourages us to continue crafting products that bring enjoyment and immersion to every game.

Best regards,
-Fred

Hi KdisforcodE,
Thanks for sharing your experience!
We are immensely pleased to hear that your INZONE H9 headphones are working so well with your PS5. We love knowing that you're having a great time using them for your gaming sessions.

We're glad you chose Sony!
Best regards,
Estefany

Hi Koll, We're sorry to hear that you're having issue with the microphone. We apologize for the inconvenience. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. When you want to use the microphone, fold it down and adjust it so it's close to your mouth. Highly flexible, it can be angled into any position. In any case that you need our assistance, please refer to the help guide to isolate the issue: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html.

If you are unable to resolve your concern, please chat with us from Sony’s e-support webpage. Hope this helps! Jay

Hi Ps5gamer, Great! We're glad that you love the features and battery life of your gaming headset. Thank you for choosing Sony. Erin

Hi JorgeM, Thanks for the 5-star rating! We're glad you like your new gaming headphones. Enjoy and thanks for choosing Sony. -Craig

Hi JohnA, wow! We're glad you like the sound quality of our gaming headset. We've designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing Sony! ~Earl

Hi Turo,

Thank you for the 5-star rating! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony!

-David

Hi Chris97, we're glad you like your new gaming headset! INZONE H9 allows you to enjoy the immersive sound of PlayStation® 5’s Tempest 3D AudioTech for gaming with greater spatial expression. Works seamlessly with PlayStation®5 consoles and special PS5™ features for enhanced performance. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. Thanks for choosing SONY. ~Earl

Hi MarkW, we're glad you like the sound quality of our product. We understand our feedback regarding the sound level of your SONY unit. Please follow this link to isolate the issue:

https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670441.html?search=low%20sound

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thank you for choosing SONY! ~Earl

Thanks for commenting, Sinuhe! We're thrilled to hear about your satisfaction with the amazing features and superb performance of your INZONE H9 Gaming Headphones. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo

Hi GiveMePaper,

Thank you for the 5-star rating! We're happy to hear that you like the audio quality of the headphones. Thank you for choosing Sony!

-David

Hi SednirS, Awesome! We are glad to hear that you are happy with your new Inzone H9! Thank you for the 5-star rating and for choosing Sony! -Carl