Customer Ratings & Reviews

Hi HansL,

Thank you for choosing Sony!

It makes us really happy to hear that the WHG900N headset allows you to hear other players clearly and vividly. Your positive experience highlights our dedication to delivering high-quality audio products that enhance your gaming sessions. We truly appreciate your feedback and are glad to be part of your gaming adventures.

Best regards,
-Fred

Hi Cappers,
Thanks for reaching out about your INZONE H9 headset. We totally understand how frustrating it is when a new headset doesn't quite fit right. We truly apologize for that experience.

Since the INZONE H9 has an adjustable headband, here's a simple trick that often helps when the overall frame feels a bit loose: try adjusting the headband to its very smallest setting by pulling the earcups up until they can't go any higher and then make sure the earcups are sitting flat and flush over your ears, as sometimes even one small click can make a huge difference in the fit.

We hope this helps.

Thanks for considering Sony and for your feedback.
Warm regards,
Estefany

Hi Gstott, We're glad to hear that you are happy with this INZONE H9 Wireless Noise Cancelling Gaming Headset. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. Thank you for giving the product a perfect rating! Jay

Hi Sailor,

We are elated to hear that the INZONE H9 was such a successful gift for your son! It is wonderful to know that these headphones are providing him with a private, high-quality gaming environment while ensuring the rest of the household remains undisturbed. We designed the H9 with our Dual Noise Sensor technology and 360 Spatial Sound for Gaming to create a truly immersive world for the player, and we are thrilled that the comfortable fit and reliable wireless connection are making his gaming sessions even more enjoyable.

We really appreciate you being part of the Sony family.

Best regards,
Dominick

Hi ChristianC!
It's truly wonderful to know that you're loving your INZONE H9 headset! We really appreciate you taking the time to share your feedback.

Hearing that you're so happy with the quality makes our day. We designed the H9 to be comfortable for long gaming sessions and to deliver amazing spatial sound and it's awesome to know that's making a difference for you.

Thank you for choosing Sony!
Best regards,
Estefany

Hi ChrisB,

Thanks for this fantastic feedback! We're so glad to hear you're enjoying your INZONE Headset and it's proving to be the best you've used so far—the noise cancellation is a key feature we're proud of, and it's great to know it's making a difference in your gaming experience!

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi JonathanS,

Great! We're thrilled that you are enjoying the comfort and sound quality of the INZONE H9. Thank you for choosing Sony!

-Ralph

Hi JennaC,

Thank you for the purchase! We're glad to hear that you like the clear sound quality and comfortable design of the headphones. Thank you for choosing Sony!

-David

Hi Cosmos, we're glad you like the sound quality and battery of our gaming headset. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thank you for choosing SONY! ~Earl

Hi Neronull,
Thanks so much for letting us know you’re loving the sound on your INZONE H9.
However, we’re really sorry you’re experiencing random disconnects with the USB dongle, that shouldn’t be happening and we get how frustrating it is to keep unplugging and plugging it in.

Here are a few things you can try that often help with this issue:

1. Make sure the dongle is plugged directly into your computer’s USB port, not through a USB hub or extender.
2. Try a different USB port if possible.
3. Update the headset’s firmware and drivers using the INZONE Hub app for Windows. https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/software/00283325

If none of these steps work out, please reach out to our support team so they can dig a little deeper and help you get the connection stable. You can locate their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We appreciate you giving Sony a chance with this product.
Sincerely,
Estefany

Hi HectorC,

Thank you for the purchase! We're glad to hear that you like smart features of the headphones. You may find this link helpful regarding your concern with microphone.

https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html

Thank you for choosing Sony!
-David

Hi Bobby, Choosing this headset will definitely be worth it! It's wonderful to hear you're having an enjoyable gaming experience with your new INZONE H9. We're also delighted you appreciate the amazing features, especially the exceptional comfort, incredible audio, and great battery life the unit. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you so much for your purchase and for the 5-star rating! -Jess

Hi MIKE, thank you so much for your amazing review! We're honored to hear that you're enjoying the premium build quality of the Sony - INZONE H9 and that it's working great with your PlayStation 5. Your feedback truly means a lot to us and thank you for choosing Sony! Best regards, -Dominick

Thank you for the fantastic review, JoshuaG!

We are thrilled to hear that you’re naming the INZONE H9 the best headset Sony offers! It’s awesome to know that you’re enjoying the product enough to recommend it to others. We designed the H9 with 360 Spatial Sound and our top-tier noise-canceling technology to really pull you into the game, so hearing that it’s hitting the mark for you is the best news we could get today.

Enjoy the immersive gaming, and thank you for being a part of the Sony family!

Best regards,

Gus, Sony Social Media Team

Thank you for the wonderful review, JoyL!

It's truly a pleasure to hear how much you are enjoying your WHG900N headphones. We designed this model to deliver a top-notch listening experience, and it's incredibly rewarding to know that you find them to be just that.

We appreciate you being a Sony customer and hope you continue to enjoy your listening sessions!

Best regards, Gus, Sony Social Media Team

Hi AndyO, Awesome! We're glad to hear that! Our INZONE H9 has multiple microphone noise canceling which keeps out the sounds that disturb his performance. We have incorporated the same Dual Noise Sensor Technology used in our class-leading 1000X series headphones for invincible gaming. We have also designed our INZONE H9 headset to bring his game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thank you for trusting Sony! Jay

Hi AaronM,

We appreciate the 5-star rating and we're happy to hear that you're enjoying the sound quality and noise canceling of the headphones. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing Sony!

-David

Thank you for sharing your honest feedback, Ryan.

We appreciate you giving the INZONE H9 a try. While we are glad you found them to be a decent pair of headphones, we are sorry to hear they didn't quite meet your expectations regarding overall value.

We aim to pack this headset with premium features like Dual Sensor Noise Canceling and 360 Spatial Sound for Gaming to provide a competitive edge. We understand that everyone’s preferences for sound signature and price-to-performance can vary, and we take your feedback seriously as we look to improve our future gaming lineups.

Thank you for choosing Sony and for sharing your perspective with us.

Best regards,

Gus, Sony Social Media Team

Hi Leftcoastmoto, we're glad you like your new gaming headset! Thanks for choosing Sony. ~Earl

Hi, JhonnyM,

Thanks for the great review and the 5-stars rating! We are delighted to hear how much you are enjoying your Sony Headphones! Lightweight and designed for comfort, the INZONE H9 is ready for long gaming sessions. Coupled with immersive spatial sound and a crystal-clear microphone, victory is just a moment away!

Thanks for choosing Sony, have a great day!
-DiegoV