Customer Ratings & Reviews

Hi Cappie, Thank you for the 5-star rating! We're glad you like the excellent noise cancelling feature and it works great with your PS5 and PC. Game freely—no wires, low delay, our INZONE H9 headset immerses you in the zone with 360 Spatial Sound for Gaming and noise cancelling for supercharged hearing and super sharp reflexes. And with Dual Sensor Noise Canceling Technology, it keeps out surrounding noise while Ambient Sound Mode keeps you aware of important sounds in your environment. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly and ensures you'll always be heard clearly. A microphone made for total control: fold down to talk, and flip up to mute. This headset is also Discord Certified. Rest assured your headset works well on the Discord voice, video and text communication service for seamless voice chat with friends while playing games online. Thanks for choosing Sony! -Sam

Hi DontarioH,

That's great! We're happy to hear that you're enjoying the sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hi TysianaW,
Thank you for sharing your feedback on the INZONE H9 headset. We apologize for any inconvenience you've experienced regarding its features and ease of use.

If you need further assistance or have any questions, please don't hesitate to contact our technical support team using this link: https://www.sony.net/support-contact

Thanks for considering Sony and sharing your thoughts.
Warm regards,
Estefany

Hi JoseV,

Awesome! We're glad to know that you're satisfied with your newly purchased headphones. Thank you for choosing Sony!

-David

Hi YoXan16,

Thanks for commenting! We are truly happy to know that you love the long-lasting battery life and superb performance of the INZONE H9 Gaming Headphones. We truly appreciate your input with its microphone quality. You may find the following links helpful:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670443.html
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670441.html?search=microphone

The INZONE H9 noise canceling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long. With Ambient Sound Mode, you can play your game and still hear important sounds like phone calls, doorbells, or someone speaking to you in your environment. And just like with Sony music headphones, it’s just a touch of a button to switch to noise-canceling mode. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The H9s also feature simultaneous 2.4GHz and Bluetooth connection, so you can enjoy smartphone calls and voice chats at the same time. Enjoy gaming throughout the day and even the night with up to 32 hours of continuous play from one single charge. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take you into the action for hours on end.

Should you need more information/assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi Teddy, Thank you for upgrading to your new Sony Inzone H9 headset! We're glad you love the exceptional noise cancellation and great customization of your new headset. Game freely—no wires, low delay, our INZONE H9 headset immerses you in the zone with 360 Spatial Sound for Gaming and noise cancelling for supercharged hearing and super sharp reflexes. And with Dual Sensor Noise Canceling Technology, it keeps out surrounding noise while Ambient Sound Mode keeps you aware of important sounds in your environment. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly and ensures you'll always be heard clearly. A microphone made for total control: fold down to talk, and flip up to mute. This headset is also Discord Certified. Rest assured your headset works well on the Discord voice, video and text communication service for seamless voice chat with friends while playing games online. Thanks for choosing Sony! -Sam

Hi Ps5gamer, Great! We're glad that you love the features and battery life of your gaming headset. Thank you for choosing Sony. Erin

Hi JorgeM, Thanks for the 5-star rating! We're glad you like your new gaming headphones. Enjoy and thanks for choosing Sony. -Craig

Hi AlfredA!
Thanks so much for taking the time to share your feedback on the INZONE H9!
We are delighted to hear you feel so positively about the headset.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi Koll, We're sorry to hear that you're having issue with the microphone. We apologize for the inconvenience. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. When you want to use the microphone, fold it down and adjust it so it's close to your mouth. Highly flexible, it can be angled into any position. In any case that you need our assistance, please refer to the help guide to isolate the issue: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html.

If you are unable to resolve your concern, please chat with us from Sony’s e-support webpage. Hope this helps! Jay

Hi JohnA, wow! We're glad you like the sound quality of our gaming headset. We've designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing Sony! ~Earl

Hi Turo,

Thank you for the 5-star rating! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony!

-David

Thanks for commenting, Sinuhe! We're thrilled to hear about your satisfaction with the amazing features and superb performance of your INZONE H9 Gaming Headphones. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo

Hi MarkW, we're glad you like the sound quality of our product. We understand our feedback regarding the sound level of your SONY unit. Please follow this link to isolate the issue:

https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670441.html?search=low%20sound

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thank you for choosing SONY! ~Earl

Hi JosephYovelPaldo, thank you for taking the time to share your honest feedback. We're truly glad to hear that you've enjoyed using the Sony - INZONE H9 gaming headset overall, but we're sorry to learn about your discomfort during extended use and the condition of the cushions after a year of use. That's definitely not the experience we want for our customers. We take feedback like yours very seriously, as it helps us identify areas where we need to improve both comfort and durability in future designs. We really value your experience and will make sure your concerns are shared with the appropriate teams. Thank you for considering Sony! Best regards, -Dominick

Hi Lowepez, we're glad you like our product. Thanks for choosing Sony. ~Earl

Hi GiveMePaper,

Thank you for the 5-star rating! We're happy to hear that you like the audio quality of the headphones. Thank you for choosing Sony!

-David

Hi Chris97, we're glad you like your new gaming headset! INZONE H9 allows you to enjoy the immersive sound of PlayStation® 5’s Tempest 3D AudioTech for gaming with greater spatial expression. Works seamlessly with PlayStation®5 consoles and special PS5™ features for enhanced performance. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. Thanks for choosing SONY. ~Earl

Hi AJAJ,

Thank you for the review and we're glad to hear that you like the headphones. It is unfortunate that the unit had to be returned. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.

-David