Customer Ratings & Reviews

Hi JohnC, we are truly sorry to hear the the microphone of your Sony - INZONE H9 headsets stopped working, this is not the experience we want you to have, here are some useful steps you can try to troubleshoot the problem:
1- Make sure your headset is up to date using the INZONE Hub software that you can download on your computer.
2- Connect the headset to different devices to make sure it is not the device that is restricting the mic.
3- Do a microphone test through the INZONE Hub, and also try to adjust the mic volume to be higher.
4- Initialize the headset to restore factory settings, this operation resets volume settings, etc. to the factory settings, and deletes all pairing information, you can do this following the instructions here: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670454.html
If the issue persists after these steps do not hesitate to contact us through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony. Regards, Dominick

Hi RicardoN,

You made the right choice with the INZONE H9! Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thanks for choosing Sony!

-Ralph

Hi Buyer,
Awesome! We're really glad you are enjoying your new INZONE headset for gaming and watching TV. Your satisfaction is greatly appreciated. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for your recommendation and for choosing Sony! - Kris

Hi Dock, Thanks for sharing your experience. While we're glad that you are impressed with the quality of the headphones, we're sad to hear that you're having trouble updating its firmware. Just to make sure, kindly visit the link below for the steps to update your headphone's firmware. https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/software/00283325

You can connect INZONE H9 Headset to your PC via the supplied USB transceiver, simply slide the switch of the USB transceiver to PC and establish a connection. If the device does not recognize the headset microphone, make sure the slide switch of the USB transceiver is set correctly. Connect the USB transceiver directly to the computer or PS5, and not via a USB hub.

If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the INZONE H9 (WHG900N):

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
-Craig

Hi pdalerverat, Thank you for taking the time to review the INZONE H9 Wireless Noise Canceling Gaming Headset. Our INZONE Hub PC software allows you to personalize your INZONE H9 experience by customizing a wide range of operations, including a variety of sound and hardware settings. Fine-tune sound frequencies to your game for more clarity and immersion using the EQ function. INZONE H9 allows you to enjoy the immersive sound of PlayStation® 5’s Tempest 3D AudioTech for gaming with greater spatial expression. Works seamlessly with PlayStation®5 consoles and special PS5™ features for enhanced performance. Thanks for sharing your review! Jay

Hi ZITYBOY,

Thank you for the review.It is unfortunate that the unit had to be returned. We recommend using the INZONE Hub to adjust the microphone volume of the headphones. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.

-David

Hi Sausedo0315, We're glad that you are enjoying your new headphones. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing Sony! Erin

Hi Mado, Thank you for taking the time to review the INZONE H9 Wireless Noise Cancelling Gaming Headset. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thanks for choosing Sony! Jay

Hi tqlynch, we're glad you like the quality of our product. We're sorry to hear that you had retuned your SONY unit. For sound quality issues, it is recommended to follow these links:

https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670443.html?search=sound%20quality

https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670421.html?search=sound%20quality

We have our Support team that is always happy to assist you. You can email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

We hope you consider SONY again. ~Earl

Hello Monchis, We are glad that you now have a great gaming headphones for your PS5. Our INZONE H9 has multiple microphone noise canceling which keeps out the sounds that disturb your performance. We’ve incorporated the same Dual Noise Sensor Technology used in our class-leading 1000X series headphones for invincible gaming. We have also designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thank you for your purchase. Enjoy! Vincent

Hi Freogrenz, We're sorry to hear about your issue with the INZONE H9 Wireless Noise Canceling Gaming Headset. We apologize for the inconvenience. In this case, please follow guidelines on how to charge the headset of isolate and diagnose the issue: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670438.html.

If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WHG900N:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi good,

Thank you for the review and we're sorry to hear what happened with your headphones. We need more details regarding your concern and we're more than happy to help you out. For further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi Taylor, Thanks for the awesome feedback. We're happy to hear that you guys love the headphones. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. Thank you for choosing Sony. -Craig

Hello MattR,

Thank you for choosing Sony!

We regret to learn that the cushion on your WHG900N headphones is damaged. We understand how troubling this situation can be, and we appreciate you informing us about it.

For hardware-related issues, we suggest contacting Sony Support to discuss repair options. You can reach them at the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. To ensure a more efficient process, please have your product details and purchase information on hand.

Best regards,
Fred

Hi JavierB, thanks for choosing and purchasing our product. We understand your feedback regarding the design of our INZONE H9. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Also, it has a soft-fit synthetic leather ear pads are shaped to minimize pressure on your ears by optimizing contact with the side of your head. This highly stretchable earpad material is designed for comfort, stability and sound insulation.

We're sorry to hear that you also have an issue with the headset connected with PS5. Here's what you can do when connected to PS5, please check this link:

https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670407.html

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi WalterJ,

We regret to hear that you are having issues with your INZONE H9 wireless gaming headset and you're considering returning the unit. We want to make sure that you’re taken care of and go through some troubleshooting with you to make sure your headphones are great.

The INZONE H9 noise cancelling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long.

To experience 360 Spatial Sound for Gaming, this feature must be turned on while using the INZONE Hub PC software. Make sure you also setup the Spatial Sound Personalization correctly.

We do have good information and instructions as well that shows how to set up the headphones using the INZONE Hub software here: https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279035

After completing the INZONE Hub software setup, other settings can also work when the software isn't running, such as when the headphones are connected to the PlayStation®5 or a Bluetooth® device.

If you still have the unit and you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi wheels68x,

We are really sorry if our INZONE H9 didn't live up to your expectations and that it had to be returned. This is certainly not the experience we were hoping you would have. We greatly appreciate your input with the design, audio, price, and microphone quality of this headset. For audio and microphone issues, some of these problems can be fixed by performing our suggested troubleshooting steps on these links:
https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279890
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670443.html
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html

We value you and your feedback. We hope that you will consider Sony again in your future purchase.

Sincerely,

Romeo
Sony Social Support

Hi Rooitis,

While we are thrilled to know your satisfaction with the very comfortable fit design of the INZONE H9 Gaming Headphones, we are really if its sound quality didn't live up to your expectations. This is certainly not the news we'd like to hear from you. Sound quality usually differs from the source's signal and content that is playing. For low sound quality issue with our INZONE H9, we always recommend following the troubleshooting steps on these links:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670443.html
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670421.html

The INZONE H9 noise cancelling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long. With Ambient Sound Mode, you can play your game and still hear important sounds like phone calls, doorbells, or someone speaking to you in your environment. And just like with Sony music headphones, it’s just a touch of a button to switch to noise-canceling mode. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The H9s also feature simultaneous 2.4GHz and Bluetooth connection, so you can enjoy smartphone calls and voice chats at the same time. Enjoy gaming throughout the day and even the night with up to 32 hours of continuous play from one single charge. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take you into the action for hours on end.

If there's anything we can do to help or you may need information/technical assistance, please feel free to message us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much choosing Sony!

Best regards,

Romeo