Customer Ratings & Reviews
- Model:
- WHG900N/W
- SKU:
- 10147133
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Not worth the cost.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have been thriugh 2 pairs and nothing but audio cutting out. There is nothing wireless near the PS5 that would cause interference. Have gone back to the standard PS5 wireless headset which perform fine in the same location.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KSR1971, Thanks for sharing your experience with the Inzone H9 Wireless Gaming headset. We're sorry to hear that you are not satisfied with its performance. Please check the link below. It contains steps you can perform to resolve your issue : https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670445.html
We want to make sure you’re taken care of. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Craig
Do not buy
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you want to use the worst mic ever you found it. This thing sounds horrendous not to mention the mic quality is terrible. Don’t even get me started on the fake leather for the ears this thing should be worth at highest 50$
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Stewart,
We're sorry to hear about your issue with the microphone quality of this INZONE H9 Wireless Noise Canceling Gaming Headset. We apologize for the inconvenience. If you are using the INZONE Hub software, you can adjust the level of the Sidetone function on the Sound Settings → Sidetone. When you raise the boom microphone, the microphone is turned off, the Sidetone function deactivates, and the voice chat sound will be muted. Noise Canceling is only available for INZONE H9. Please refer to this link for more details: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670399.html
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the INZONE H9 (WHG900N):
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Two thumbs down..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage, not very loud, no party mix option via head set.. and once the usb is plugged in, it takes over everything.. not allowing you to switch between headset and tv..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyO,
Thank you for the review and your feedback is greatly appreciated. The sound quality will depend in the source that you're playing. We recommend using the INZONE Hub software to adjust equalizer, Spatial Sound and other audio settings for your headphones. We also recommend updating the software of your headphones. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/software/00279252
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Terrible.
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No better than pulse 3d headset and is 200 dollars more. Noise cancellation is also terrible for ps5 and no option to turn off Mic overlay. Why sony… why so much wasted potential with this headset
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Michael, We regret to hear that the INZONE H9 did not meet your expectations. Sony values the opinions of customers and is always striving to provide the best experience possible.
If the effect of noise canceling isn't sufficient, please try the following:
Make sure the noise canceling function is turned on. You can check the noise canceling settings with “INZONE Hub”.
Put on the headset snugly to a comfortable position.
The noise canceling function is effective for noise in low frequency ranges in locations such as offices, near air conditioners, on trains, and on planes and is not as effective for noise in higher frequencies, such as human voices.
For optimum performance, please ensure the software is updated to version 01.002.005. We'll also take not of your feedback regarding the microphone.
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Bad please don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way to expensive and feel really cheap likely really really cheap and don’t get me started on the audio it was terrible
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RichardR,
Thank you for the review and we do apologize for the inconvenience .The sound quality will depend in the source that you're playing. We use premium materials with our headphones just like the soft headband cushion and synthetic leather ear pads for wearing comfort. The headphones has a unique shape that allows it to reproduce extremely high frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. We recommend using the INZONE Hub software to adjust the Equalizer, Spatial Sound, and Dynamic Range Control for better audio experience.
https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279035
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Poorly made
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not get these. I bought these for my husband twice, and the mic stopped working both times
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MalkiaZee, We are sorry to hear that you are experiencing issues with your Inzone H9. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try these steps to isolate the issue.
While connected to a game console (computer or PS5™)
• Check that both the headset and the connected device are turned on.
• Adjust the volume of the headset and the connected device. Turn up the volume if it is too low.
• Make sure the in-game voice chat output setting is set to [INZONE H9 / INZONE H7 - CHAT].
• Check the call settings of the in-game voice chat and video calling application.
• If the boom microphone of the headset is raised, lower the boom microphone and adjust its position so that it is near your mouth.
• Adjust the GAME/CHAT (game/chat balance) button to the chat side.
• Make sure that the microphone setting is set to [INZONE H9 / INZONE H7 - CHAT] in the sound settings of the computer.
• When connected to a computer, adjust the microphone volume with “INZONE Hub”.
• Connect the headset to the USB transceiver again.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Not worth the money sorry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return them within 24 hours its a late review but the things i notice right away is that any noise in your background IF your in a party or in a multiplayer lobby or streamjng they will hear it clear on their end which is annoying if they’re trying to concentrate so if you play any battle royale’s not recommended  and when you’re playing a battle royale, and you hear footsteps, it sounds like you hear a lot more than what there is sounds like there’s too much going overall save your money and wait for some Astros to come out in 2023 (if they do)
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Crazyvirus, we're sorry to hear that you had returned you SONY unit. We understand your issue with the ambient sound being too loud when using the boom mic. It is recommended to check the links below for this issue:
https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00282862
https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279889
We have our Support team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider SONY again. ~Earl
Worst Sony/PlayStation headphones I’ve ever had
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had these for less than 6 months and the started to fall apart. Absolutely ridiculous for the price. Don’t refused to refund or fix. Would not recommend to anyone ever.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AustinS,
We're sorry to hear about what happened to the INZONE H9 Wireless Noise Cancelling Gaming Headset. We apologize for the inconvenience. Soft-fit leather ear pads are shaped to minimize pressure on your ears by optimizing contact with the side of your head. This highly stretchable ear pad material is designed for comfort, stability and sound insulation.
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the INZONE H9 (WHG900N):
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
The worst headset of all time, especially for the
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst headset I’ve ever had. I can’t believe they’re charging 300 for this piece of crap. Sonny, I’ve lost all faith in you. You’re the worst. Sony is horrible.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PaulL, We're sorry to hear that you're having issue with the INZONE H9 Wireless Noise Canceling Gaming Headset. We apologize for any inconvenience. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. With 360 Spatial Sound for Gaming and our proven hardware technology, you can detect where your opponents are and how far away. Even players hiding in shadow, or behind walls and obstacles, can’t stay hidden for long. INZONE H9 allows you to enjoy the immersive sound of PlayStation® 5’s Tempest 3D AudioTech for gaming with greater spatial expression. Works seamlessly with PlayStation®5 consoles and special PS5™ features for enhanced performance.
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the INZONE H9 (WHG900N):
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Great Gaming Headset for PS5
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using these for a little over a week with my PS5 and various games but mostly GTA Online. This is my first gaming headset and it's outstanding! The sound is crisp and clear and the 360 spatial sound makes it feel like you're in the game. Noise cancelling blocks out external sounds and the microphone comes through loud and clear on the other end according to friends. Comfort wise, these are large but they are comfortable for long use and the ear cushions are replaceable which extends the life of the headset. That's a nice feature considering the price but would be even better if they came with 1 free replacement set. The external controls are easy to use and to find by touch. I also like the ability to mute the microphone by simply flipping it up. Setup was easy with these being Sony. I plugged the USB stick into the front of my PS5 and they paired immediately. If you're worried that having a USB stick on the front of your PS5 ruins the look, this has a cool white LED ring that mimics the look of the PS5 lights, so it fits right in with the unit. Over a 7-8 period using these for probably 15 hours, I've only lost 1 bar on the battery meter, so the battery life is legit. Overall, these have improved my gaming and are a high quality headset that I would recommend to anyone!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cusedice, That's great! We're glad to hear that! With 360 Spatial Sound for Gaming and our proven hardware technology, you can detect where your opponents are and how far away. Even players hiding in shadow, or behind walls and obstacles, can’t stay hidden for long. From heaters and PC fans to construction work, INZONE H9 with multiple-microphone noise cancelling keeps out the sounds that disturb your performance. We’ve incorporated the same Dual Noise Sensor Technology used in our class-leading 1000X series headphones for invincible gaming. Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. Thank you for giving the product a perfect rating! Jay
Inzone h9
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're quite and you cant even eq boost them i would no recommend for the price imma just stick with pulse 3d
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JaylenG, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the volume level of your Sony unit. Please adjust the volume of the headset and the connected device. Turn up the volume if it is too low. You can configure the equalizer by accessing the “INZONE Hub”. Please follow these links for more information:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670441.html?search=volume%20level
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670423.html?search=equalizer
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Son loves it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves it. He uses it everyday while playing online.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimi, We're glad to hear that you love this INZONE H9 Wireless Noise Cancelling Gaming Headset. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. Thank you for choosing Sony. Jay
My Best Headset Yet!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't have a lot of expectations for this one, and I thought it would be a decent headset, but not what I've come to know after using them for a few days! I don't like the look of them, because it seemed like Eskimo earmuffs, but the sound and the comfort are unbelievable! I wish I had whatever's used in these headphones for my Bluetooth headset. The clarity is unbelievable, and the noise cancellation feature is probably the best in any headphones I've ever had for gaming system so far! When I was online playing a four-player game with a few of my family members, they said I sounded like I was in the same room with them. I wanted to see how long I can use the headphones without recharging, and I clocked in a total of 31 hours before I had to plug it up for a recharge. The microphone felt a little bit cheap, but I love the fact that you can just flip it up to mute it, and flip it back down to be heard. I really love how you can hear detailed sounds of the zombies in the game I was playing! This is definitely a must-have for any hardcore gamer who loves small details like hearing smallest sound in the game that you would have missed on regular TV speakers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Boogie2525, We're very grateful for this positive feedback! Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. With 360 Spatial Sound for Gaming and our proven hardware technology, you can detect where your opponents are and how far away. Even players hiding in shadow, or behind walls and obstacles, can’t stay hidden for long. Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. Thank you for sharing your positive review! Jay
NOT4PHONES
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.purchased for phone - everyone said poor quality waste of money - maybe good for gaming but BAD for PHONE CALLS
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NOPHONE,
We're sorry to hear about your concern with this INZONE H9 Wireless Noise Canceling Gaming Headset. We apologize for the inconvenience. The functions available during a call may vary depending on the profile supported by your smartphone or mobile phone. In addition, even if the profile is the same, the functions may vary depending on the smartphone or mobile phone. Depending on the connected device or the application you are using, the functions may not work properly even if you try to operate them with the headset. If you are encountering issues, you may refer to this link to isolate and resolve this issue: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WHG900N:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Not what I expected.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I game quite a bit, thought i’d give these a try as everyone was hyping them up, My razer nari ultimates still blow these things out of the water when it came to build quality and sound. Sure the noise cancellation was cool. But for the price tag on these? Definitely NOT worth
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MysteryCrankz,
We're sorry to hear if the INZONE H9 Wireless Noise Canceling Gaming Headset does not meet your expectations. We apologize for any inconvenience.
Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. You can enjoy a voice chat while playing a game by connecting to a computer or PS5™ via wireless 2.4 GHz connection with the USB transceiver. You can enjoy a voice chat and hands-free call while playing a game by connecting to a computer or PS5 via wireless 2.4 GHz connection with the USB transceiver and connecting to a smartphone at the same time via BLUETOOTH® connection.
The noise canceling function reduces ambient sound by generating antiphase sound that counters and cancels outside ambient sounds (such as the noise inside vehicles or noise from indoor air conditioners). The noise canceling function works primarily on noise in lower frequencies such as air conditioner and vehicle noise. While noise is reduced, it is not completely canceled. Please refer to this link for more details: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670436.html
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the INZONE H9 (WHG900N):
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Good
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones with great sound for music and gaming. Works well on pc especially with the inzone hub app for windows which gives you all the extras. Mine had a firmware update available so that was my first priority before trying them out. Sony recommends using the usb receiver for the update in case it has updates as well. The inzone app is required to take advantage of the advanced features on pc and only works with the receiver (on pc) not with bluetooth. It gives you the spatial sound and an equalizer plus several other options so you will likely want to use it for gaming and music. The equalizer is nice for music but didn't have as much effect as my music player's equalizer (windows media player) so for music I don't necessarily use inzone. The headphones are comfortable and light but a bit bulky. No case included so you may want to save the box for storage when not using them. Boom microphone which turns off when you move it up out of the way. I personally prefer a built in microphone but many prefer the boom which does give better sound. They also got a bit warm after a couple of hours use but I was probably due for a break by then anyway. No voice prompts for settings just beeps. If you have a ps5 these may be the ultimate headset for it. I don't have one so I'm using them on pc. Apparently some features work on ps5 without need for the app. Also they seem styled to match the ps5. They are also a good choice for pc though I prefer my Razer Barracuda Pro set which Best Buy also sells.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi InspectorGadget, Thank you so much for choosing Sony! We are so glad to hear that you are enjoying your new WHG900N. Hear them before they see you. With 360 Spatial Sound for Gaming and our proven hardware technology, you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long. Regards,
Carl
A premium gaming headset with some minor drawbacks
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has stepped up their game with the N9 Headset by bringing their experience with ANC to this gaming headset. Positional audio is excellent, and I had little trouble discerning directinonal sounds, especially in FPS games. I have primarily used the N9 with the included dongle, to avoid experiencing BT lag while gaming. The N9s are extremely comfortable to wear and with noise cancelling turned on, all but the higher frequency sounds in the background disappear. This helps to eliminate distractions around you while gaming, but without being oblivious to your environment. I have tried using this with a BT connection to my phone, and while it may not be intended towards this type of use, it does work. However, I found that with the lack of a dedicated app, like their smartphone app for WH series headphones, left me struggling to find the clarity across the full frequency range with any song I played. Also, in this setup, the N9s had bass, but really needed a way to adjust it. I realize that the Sony N9s are designed with a color scheme to appease their PS5 users, and to an extent, PC gamers. Unfortunately, I found lackluster performance outside of gaming, such as movie watching, listening to streaming music and general Windows use. Are they a great sounding gaming headset? Yes, they are. What they are not, is Sony’s WH-1000XM3/4/5 headphones. The noise cancelling is great on the N9, but it works a bit different than Sony’s headphone line. The N9 is a capable and premium gaming headset, which is good for what it was designed for, gaming. It was a night and day difference for me once I moved on from evaluating them with solely music and jumped into gaming with them. They are extremely comfortable to wear for long gaming sessions and do not get warm or sweaty. The comfort of the N9 is premium, with as much attention paid to this as they put into the sound quality of them. Ultimately great for gaming, but not for audiophile level music listening.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andyj, Thank you for taking the time to review the INZONE H9 Wireless Noise Cancelling Gaming Headset. Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thanks for choosing Sony! Jay
Died during an update
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died during an update no long pairs thank god for geek squad protection
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chad,
Thanks for reaching out, and we're sorry to hear about what happened. The update process will take approximately 30 minutes to complete and the headset will be unavailable for use during the update. If a power cable is connected, we recommend to not disconnect it during the process.
Sony's commitment to customer satisfaction is our top priority. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase.
We want to make sure you’re taken care of. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t use mute button on ps5 controller cause of the headset
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandyR, We're sorry to hear that you're having issue with the INZONE H9 Wireless Noise Canceling Gaming Headset. We apologize for the inconvenience. Please take note, when you raise the boom microphone, the microphone is turned off, the Sidetone function deactivates, and the voice chat sound will be muted. Lead your team to victory with clear communications.
Coordinate missions clearly and decisively. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members.
If you are unable to resolve your concern, please chat with us from Sony’s e-support webpage. Thanks for sharing your review. Jay
This is my go-to headset for daily use
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headset was very easy to set up straight out of the box. It also came with a quick start guide and a charging cable. Upon plugging the USB transceiver into your PC, the INZONE Hub software installs itself and is ready for pairing. The headset came already charged, so it could simply be turned on and ready for listening after a few seconds of connecting. The headset can also be easily paired over Bluetooth to your phone or any other Bluetooth device. When putting the headset on, I was amazed by how comfortable it is. The earpads and headband are the softest of any headphones I have owned, and everything is adjustable to fit any head shape. This means the headset is never too tight and you can almost forget that you are wearing it. The audio quality when listening to music is exceptional, and every frequency range is equally clear and balanced. In addition, the INZONE Hub software lets you tweak the equalizer to perfectly fit your preferred sound. It also lets you create multiple sound profiles so you can hear the most important frequencies in music, movies, and while gaming. There is also the spatial sound mode which lets you hear audio in 360 degrees around your head and can give you an edge while gaming. Another great feature of the headset is the noise cancelling and ambient sound modes. When there is a constant background noise, the noise cancelling mode is great at lowering the volume of it or even remoting it completely. On the other hand, when you want to keep the headset on but still hear other outside sounds such as someone speaking to you, the ambient sound mode is amazing. Everything sounds natural and at a normal volume as if you don't even have the headset on. There wireless range of the headset is also best in class. I was able to walk multiple rooms away and even step outside my house with audio still coming through. The microphone on this headset conveniently stays out of your way when not in use since it can swivel upwards and auto mute. The microphone works as you would expect when gaming or chatting with friends, outputting a clear and loud signal. The audio quality of the mic isn't anything special however. It does what it's supposed to but can sound a little flat and probably wouldn't be great for recording videos. Finally, a fantastic feature of this headset is the ability to play from multiple sources at once. To start off, the headset presents separate game and chat audio devices to your PC. The INZONE Hub software then lets you control the balance between the two sources, to your liking. In addition, the headset can play audio from both your PC/PS5 transceiver and your Bluetooth connected phone at the same time. This is a convenient feature that not many other products support. It is very nice not having to constantly switch which device the headset is paired to. Overall, this is probably the best and most modern headset I have ever owned and has become my go-to headset for daily use. You really get what you pay for with all the luxury features and customization available to you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sdunnin, Awesome! Thank you for taking the time to write such an in-depth review of your amazing experience with the INZONE H9. We are extremely pleased it suits your needs and expectations. Good to know that you appreciate the amazing sound quality, noise canceling feature, and you like that you can connect these H9 headphones to a PlayStation/PC via the USB dongle and then to your phone via Bluetooth for phone calls or voice chat at the same time. We're also glad you appreciate the fit, comfort, and you're utilizing the built-in eq and different functions found on the INZONE HUB software. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you so much for choosing Sony! -Jess