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Customer Ratings & Reviews

$198.00
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Comp. Value: $329.99

Customer reviews

Rating 4.3 out of 5 stars with 778 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

82%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 778 reviews
  • Rated 4 out of 5 stars

    Great Headset

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset, you can take the ear cushioning off and wash by hand. And the noise cancelling is way better than my ear buds. I like the way you can listen to two different device at the same time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IGDiceRico32,

      You made the right choice! We're glad that you like the design, noise canceling function, and connectivity of the headphones. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    H9 headset for PlayStation 5

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these as a replacement for my son's headset for his PS5. His last pair was the Sony Pulse 3D, which he loved. He loves them but he hasn't tried them on his PC. So, if you are looking for a PC review, sorry.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MannyP, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Better than the Pulse Elite

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the pulse elite and returned them because when any sort of deep bass either in game or with music they would crackle. I bought these as a replacement. My only regret was not getting these H9s instead. The H9s do everything better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChuffMcCafny,
      You definitely made the right choice! We're glad to hear you are enjoying your INZONE H9 gaming headset. We always strive to deliver the best quality and features with our products. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good but the top of it is easy tobe taken, and Sony is hard to get support so i am not that recommend this item

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LingfeiH,
      Thank you for providing your candid feedback regarding the INZONE H9 headset. We are immensely pleased to hear that you find the headset to be "very good."

      We take all feedback seriously, and we are sorry to hear about your experience with the top section's durability and the difficulty you encountered in getting support from us. We recognize how crucial accessible and efficient customer service is, and we are continually working to improve our support channels to better serve our community.

      Thanks for choosing Sony. We appreciate your feedback!
      Sincerely,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Dad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter enjoys them, says they work well. No negative issues to report. In use 2 weeks. Good deal on sale before Christmas.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelB,

      That's very nice to hear! We're glad that your daughter liked the new INZONE monitor. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    5stars

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Def recommend this H9 it’s the best like I have had astros and elites and others but this is the best I’m glad I decided to go with it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DestineyC,

      You made the right choice! We're thrilled that you are enjoying the performance of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Extremely comfortable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these comfy and great quality would recommend these to anyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi spidr, We're glad to hear that you love this INZONE H9 Wireless Noise Cancelling Gaming Headset. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. We’ve created the INZONE H9 to be ultra comfortable so you can keep on playing through extended sessions. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take into action for hours on end. Thank you for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love the h9! From sound quality to noise canceling. I really love the ambient sound feature. I also like the how you can easily switch it from ps5/4 to pc just by putting the dongle to whichever you're using. and finally the ease of being able to connect and use you're phone while using the headphones simultaneously is just awesome! Especially when on ambient noise on!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pjsaldana, We're glad to hear that you love this INZONE H9 Wireless Noise Canceling Gaming Headset. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Our INZONE monitors elevate your gaming experience and help you perform to the very best of your ability. Thanks for choosing Sony. Jay Sony_US

  • Rated 4 out of 5 stars

    Great headset for PS5

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is great for gaming. I live in an apartment with thin walls so with them i don't annoy the neighbors and the active noise cancellation keeps their noise form interrupting me. Plus they sound really good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jjlong77, We're glad to hear that you chose the INZONE H9 Wireless Noise Cancelling Gaming Headset. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thanks for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    PlayStation 5 plus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice pair of earpieces I would definitely recommend them for your kids or adults my kids loved them specially when they opened their presents on Christmas it was a great gift thank you Best Buy for always having what we always need!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarioG,

      Very nice! We're glad to hear that your kids loves the new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 3 out of 5 stars

    1 year update

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Consindering i spent full price on these on launch is upsettings. The glue used to hold the foam in the headband is faulty. The leather is flapped out and foam is loose. Other than this design flaw, its a great headset.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, Thank you for sharing your experience with the Sony INZONE H9 gaming headset. We're thrilled to hear that you enjoy the headset, but we’re sorry to learn about the wear on the earcup. Please note that the pads are replaceable. We appreciate your feedback, as it will help us enhance our products in the future. Regards, -Craig Sony_US

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is amazing and paired with the PS5 Pro it makes for a great sound experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Blake, Thanks for the 5-star rating! We're glad you like your new gaming headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony ps5 wireless headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing wireless headphones for ps5. The way you can customize it to your needs is just amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Amazing,


      We're absolutely thrilled to hear how much you are enjoying the amazing wireless audio and customization features of your INZONE H9 headset on your PS5! We designed the H9 to offer a personalized and immersive experience, whether you're taking advantage of the 360 Spatial Sound Personalizer or balancing the Game/Chat audio directly from the headset controls. Thank you for sharing your positive feedback.

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Rated 4 out of 5 stars

    Great Mic, Good not great sound quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are in fact wireless so thats great. Gaming with friends and in being told that my voice sounds more like me and my mic is so much clearer than it used to be. Though the mic picks up a considerate amount of background noise that i wish it didnt. Game audio is hit ir miss, i feel that the headset if nothing else is very loud and the 3D audio works as advertised. The quality of the sound is on a bit of the lackluster side. I expected deep bass and with this headset you do not get that. All sound seems high pitched and sometimes grainy which really sucks. If Sony could have delivered the sound Quality of the Pulse headset with the Inzones boom mic i think it would be something special

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JayGD3, Thank you for taking the time to review the INZONE H9 Wireless Noise Cancelling Gaming Headset. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. The playback time may shorten depending on the sound quality and the conditions under which you are using the headset. Depending on the ambient conditions in the area where you are using the headset, intermittent sound may still occur even if [Priority on Stable Connection] is selected. Please refer to this link for more details: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670421.html

      Hear them before they see you. With 360 Spatial Sound for Gaming and our proven hardware technology, you can detect where your opponents are and how far away. Even players hiding in shadow, or behind walls and obstacles, can’t stay hidden for long.
      Thanks for choosing Sony! Jay Sony_US

  • Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my sony platinum headset with these and its like night and day! This is the best headset ive ever owned. From the sound to the web and app support and everything else! Definitely worth the price!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SeanC,

      You made right choice! We're glad to hear that you like your new Sony headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great performance

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these so much there perfect one thing that stands out the most is the noise canceling future !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaydenGang, we're glad you love your new gaming headset! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    comfy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    comfortable when using long hours and great sound for your ps5 needs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dyzfnctional, Thanks for sharing your feedback. We are glad you're enjoying the new Sony wireless noise canceling gaming headphones. Our INZONE H9 has multiple microphone noise canceling which keeps out the sounds that disturb his performance. We have incorporated the same Dual Noise Sensor Technology used in our class-leading 1000X series headphones for invincible gaming. We have also designed our INZONE H9 headset to bring his game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thank you for trusting Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Very comfortable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! I got them on sale for $199. Hard to say if they are worth $299 but definitely great quality!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Evan0527,

      Thank you for the purchase! We're glad to hear that you like the quality of your new Sony headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    H9 Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great no problem with them sound is perfect and comfortable as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tyler, We're very grateful for this positive feedback! Our INZONE H9 has multiple microphone noise canceling which keeps out the sounds that disturb his performance. We have incorporated the same Dual Noise Sensor Technology used in our class-leading 1000X series headphones for invincible gaming. We have also designed our INZONE H9 headset to bring his game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thanks! Jay Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fantastic. Would definitely buy again. I would recommend to family or friends

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DakotaV,

      That's excellent feedback! We are delighted to hear that the INZONE H9 Gaming Headset is working fantastically for you and that you would recommend it to your family and friends.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US