Customer Ratings & Reviews

Hi HuyN, we're sorry to hear that you have issues with your SONY unit, For physical damage, you may take your device to an authorized servicer for evaluation to determine the repair options available for physical or cosmetic damage. Please check this link for more details:

https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00006741

When the remaining battery charge of the headset is 20% or lower, a notification sound is emitted and the charging indicator (orange) flashes for about 15 seconds. When the battery becomes completely empty, a notification sound is emitted, and the headset automatically turns off.

When using the headset by connecting to a computer, When the headset is connected to a computer, the icon indicating the remaining battery charge is displayed on the “INZONE Hub” screen in 4 levels: “100%”, “70%”, “50%”, and “20%”. Please check this link for more details:

https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670402.html

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi JusRel,

Fabulous! We are so happy to know your satisfaction with the exceptional sound quality and amazing noise canceling feature of the INZONE H9. The INZONE H9 noise cancelling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long. With Ambient Sound Mode, you can play your game and still hear important sounds like phone calls, doorbells, or someone speaking to you in your environment. And just like with Sony music headphones, it’s just a touch of a button to switch to noise-canceling mode. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The H9s also feature simultaneous 2.4GHz and Bluetooth connection, so you can enjoy smartphone calls and voice chats at the same time. Enjoy gaming throughout the day and even the night with up to 32 hours of continuous play from one single charge. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take you into the action for hours on end.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi Techo, Awesome! We appreciate your positive feedback regarding the headphones. We're happy to hear that you like the quality and comfortable design of the headphones. Sharpen your senses and prepare for your match. Our INZONE H9 headset immerses you in the zone with 360 Spatial Sound for Gaming and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting enemies before they see you. Thank you for choosing Sony! -Craig

Hi kenny, Awesome! We're very happy to know taht your new Sony Inzone H9 worked as advertised, providing you with performance and quality you expected. Game freely—no wires, low delay, our INZONE H9 headset immerses you in the zone with 360 Spatial Sound for Gaming and noise cancelling for supercharged hearing and super sharp reflexes. And with Dual Sensor Noise Canceling Technology, it keeps out surrounding noise while Ambient Sound Mode keeps you aware of important sounds in your environment. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly and ensures you'll always be heard clearly. A microphone made for total control: fold down to talk, and flip up to mute. This headset is also Discord Certified. Rest assured your headset works well on the Discord voice, video and text communication service for seamless voice chat with friends while playing games online. Thanks for choosing Sony! -Sam

Hi MrPlow,

That's amazing! We are truly delighted to hear your satisfaction with the ease of setup and exceptional sound of these headphones. The INZONE H9 noise cancelling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long. With Ambient Sound Mode, you can play your game and still hear important sounds like phone calls, doorbells, or someone speaking to you in your environment. And just like with Sony music headphones, it’s just a touch of a button to switch to noise-canceling mode. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The H9s also feature simultaneous 2.4GHz and Bluetooth connection, so you can enjoy smartphone calls and voice chats at the same time. Enjoy gaming throughout the day and even the night with up to 32 hours of continuous play from one single charge. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take you into the action for hours on end.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi Stephenw,

Perfect! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing Sony!

-Ralph

Hi Joelmarte, We're glad to hear that you are happy with the performance of the INZONE H9 Wireless Noise Cancelling Gaming Headset. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. INZONE H9 allows you to enjoy the immersive sound of PlayStation® 5’s Tempest 3D AudioTech for gaming with greater spatial expression. Works seamlessly with PlayStation®5 consoles and special PS5™ features for enhanced performance. Thanks for sharing this review. Jay

Hi Dustin, Awesome! We are so glad to hear that you are happy with your new Inzone H9! Sharpen your senses and prepare for your match. Our INZONE H9 headset immerses you in the zone with 360 Spatial Sound for Gaming and noise canceling for supercharged hearing and super sharp reflexes.Take performance beyond your best, detecting enemies before they see you.

Regards,
Carl

Hi DerickG,

Awesome! You've definitely made a great choice! We are very happy to hear your satisfaction with the amazing sound quality and exceptional noise canceling feature of your INZONE H9 Gaming Headphones. The INZONE H9 noise cancelling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long. With Ambient Sound Mode, you can play your game and still hear important sounds like phone calls, doorbells, or someone speaking to you in your environment. And just like with Sony music headphones, it’s just a touch of a button to switch to noise-canceling mode. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The H9s also feature simultaneous 2.4GHz and Bluetooth connection, so you can enjoy smartphone calls and voice chats at the same time. Enjoy gaming throughout the day and even the night with up to 32 hours of continuous play from one single charge. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take you into the action for hours on end.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Hi Cool,
Wow! We're really glad you love your new gaming headset particularly the noise canceling features. Take performance beyond your best, detecting opponents before they see you. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thank you for choosing Sony! - Kris

Hi DianeN, we're glad you love our product! We've designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing Sony! ~Earl

Hi RegularJoe, thanks for choosing and purchasing our product. We're glad you are enjoying our INZONE H9. We're sorry to hear that you have an issue with the headband of your
SONY unit. Please follow this link for physical damage:

https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00006741

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

The INZONE H9 allows you to enjoy the immersive sound of PlayStation® 5’s Tempest 3D AudioTech for gaming with greater spatial expression. Works seamlessly with PlayStation®5 consoles and special PS5™ features for enhanced performance. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. Thanks for choosing SONY. ~Earl

Hi EstebanG,

That's great! We're glad to hear that your kids are happy with the headphones. Thank you for choosing Sony!

-David

Hi LoneWolf,

Thank you for the purchase! We're glad to hear that you like the sound and quality of the headphones. Thank you for choosing Sony!

-David

Wonderful, JimS! Glad to hear that you love your Sony gaming headset. Make sure to keep your device up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi MiracleM,

That's amazing! We are truly happy to know that you love our INZONE H9 Gaming Headphones. The INZONE H9 noise canceling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long. With Ambient Sound Mode, you can play your game and still hear important sounds like phone calls, doorbells, or someone speaking to you in your environment. And just like with Sony music headphones, it’s just a touch of a button to switch to noise-canceling mode. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The H9s also feature simultaneous 2.4GHz and Bluetooth connection, so you can enjoy smartphone calls and voice chats at the same time. Enjoy gaming throughout the day and even the night with up to 32 hours of continuous play from one single charge. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take you into the action for hours on end.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi Lol12345, we're glad you like the ease of use and battery of our product! With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing Sony! ~Earl

Hi yousszey0, That's great! We're glad to hear that! Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. Thank you for giving the product a perfect rating! Jay

Hello Conkay, We are glad to know that for you, your INZONE H9 headphones are the best headset for your PS5. Our INZONE H9 has multiple microphone noise canceling which keeps out the sounds that disturb your performance. We’ve incorporated the same Dual Noise Sensor Technology used in our class-leading 1000X series headphones for invincible gaming. We have also designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thank you for choosing Sony! Vincent

Hi ERamirez173,

Thank you so much for sharing your impressive experience so far with your new INZONE H9 headset. We're so happy that you are enjoying the superb sound quality and amazing noise canceling feature. Glad to know you're utilizing the different customizations in the INZONE Hub PC software. The INZONE Hub PC software includes a wide range of sound and hardware settings, and you can even fine-tune sound frequencies to your liking.

Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you so much for leaving us such a wonderful review of your new Headphones! -Jess