Customer Ratings & Reviews

Hi TSandt,

Thanks for commenting. We are happy to know your satisfaction with the amazing noise canceling feature and ease of connection of your INZONE H9 Wireless Noise Canceling Gaming Headset. We greatly appreciate your input with its sound quality and performance when the battery is low. If you haven't tried yet, please follow our suggested troubleshooting steps on these Help Guide links to isolate the problem:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670443.html
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670445.html
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670454.html

I hope this helps.

The INZONE H9 noise cancelling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long. With Ambient Sound Mode, you can play your game and still hear important sounds like phone calls, doorbells, or someone speaking to you in your environment. And just like with Sony music headphones, it’s just a touch of a button to switch to noise-canceling mode. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The H9s also feature simultaneous 2.4GHz and Bluetooth connection, so you can enjoy smartphone calls and voice chats at the same time. Enjoy gaming throughout the day and even the night with up to 32 hours of continuous play from one single charge. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take you into the action for hours on end.

Should you need more information/assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi Nate808, thanks for choosing and purchasing our product. We understand your feedback regarding our product.

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. Thank you for choosing SONY! ~Earl

Hi Mujjaco,
Awesome to hear you're loving the INZONE H9 gaming headset! Glad it turned out to be a satisfying purchase. Thank you for choosing Sony! Enjoy! -Maria

Hi Mastah,

Thank you for the inquiry and we're glad that you like the sound quality of the headphones. We do apologize for the inconvenience. You ca use the INZONE Hub to ajust the volume of the microphone. We also recommend updating the software of your headphones. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi VICIOUSPO,

Thank you for the review and we're glad to hear that you like the sound quality of the headphones. We're sorry to hear what happened with the microphone of the headphones. If you connect the headphones to a computer, the Equalizer, Spatial Sound, Dynamic Range Control, Game/Chat Balance, and Microphone volume settings are active only when the headphones are connected using the USB transceiver with the USB transceiver switch set to PC. These settings can't work when they are connected with a Bluetooth connection. We recommend using the INZONE Hub to adjust the microphone volume of the headphones.

https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/software/00279252

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi Yvette, Thank you for taking the time to review the INZONE H9 Wireless Noise Canceling Gaming Headset. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. Our INZONE H9 features ergonomically designed control buttons and dials so you can easily change functions and adjust settings during a game.

You may refer to this link for more details: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html.

In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WHG900N/W:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi Jinger,

Thank you for the 5-star rating and we're glad to hear that you like the headphones for your gaming experience. Thank you for choosing Sony!

-David

Hi San0, great! We're glad you like our gaming headset! We understand your feedback regarding the built quality of your Sony unit. We've designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thanks for choosing Sony. ~Earl

Hi ConnerH,

Thank you for the purchase and we're glad to hear that you like the price point of the headphones. Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. Thank you for choosing Sony!

-David

Hi Matt, Thanks for the review and feedback. The INZONE H9 allows you to enjoy the immersive sound of PlayStation® 5’s Tempest 3D AudioTech for gaming with greater spatial expression. Works seamlessly with PlayStation®5 consoles and special PS5™ features for enhanced performance. Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thanks for choosing Sony. -Craig

Hi LeoM, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the EQ of the INZONE H9. The EQ feature of the INZONE headset is not compatible with the PS5. You can only modify the EQ settings via the INZONE Hub on a PC, and these adjustments cannot be transferred or utilized on the PS5. We appreciate your understanding.

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

~Earl

Hi CarolynB, Thank you for the 5 stars! We're thrilled to hear that your children likes their INZONE H9 headset. Thank you for trusting Sony! -Maria

Hi Hitman, Thank you so much for the 5 stars! We're thrilled that the INZONE H9 headset has enhanced your gaming experience. Thank you for choosing Sony! -Maria

Hi TaniaR, Fantastic! We're extremely pleased to know that you love your INZONE H9. Thank you so much for sharing your awesome experience with our product and for choosing Sony! Enjoy! - Romeo

Hi TwinCities,

Thanks for reaching out to us with your concern, While we're glad you like the comfort, we regret to hear that it hasn't lived up to your expectations, in terms of mic and sound quality and you're considering returning the unit. This is not the experience we want you to have. Allow us to help you and turn your experience around.

The INZONE H9 noise cancelling headsets feature high sound quality boom microphone, shaped so it can be brought closer to your mouth, ensures you’ll always be heard clearly. This bi-directional microphone enables clear voice chat even during the most frenetic moments of a game.

If your voice does not reach the person during a call/your voice is low on the caller’s side, follow the guidelines provided on this helpful link: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html

Our INZONE Hub PC software allows you to personalize your INZONE H9 experience by customizing a wide range of operations, including a variety of sound and hardware settings. Fine tune sound frequencies to your game for more clarity and immersion using the EQ function.

For more information on how to set up the headphones using the INZONE Hub software, refer to this link: https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279035

If you still have the unit and you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi KarlaA,
Thank you for the awesome feedback! We're glad to hear that you are having a great time with your INZONE H9 gaming headset. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris

Hello dreamwallow, We are happy that you like the quality of your new Sony wireless noise canceling gaming headphones. Our INZONE H9 has multiple microphone noise canceling which keeps out the sounds that disturb your performance. We’ve incorporated the same Dual Noise Sensor Technology used in our class-leading 1000X series headphones for invincible gaming. We have also designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. We are sorry to hear about your experience setting them up But it's good that you were able to set them up. To know more about your new INZONE H9, you may find this link helpful: https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/manuals. Thank you for choosing Sony! Vincent

Hi JamesHsonoftheblessed, Fantastic! We're delighted to hear you feel that the Sony Inzone H9 is worth its price. Thanks for choosing Sony! -Sam

Hi JDogMaGoo,

Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the smart feature of the headphones. Thank you for choosing Sony!

-David