Customer Ratings & Reviews

Hi BHewes, we're glad you are enjoying our product. The INZONE H9 allows you to enjoy the immersive sound of PlayStation® 5’s Tempest 3D AudioTech for gaming with greater spatial expression. Works seamlessly with PlayStation®5 consoles and special PS5™ features for enhanced performance. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. Thanks for choosing SONY. ~Earl

Hi Alex, That's great! We're glad to hear that! Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. We’ve created the INZONE H9 to be ultra comfortable so you can keep on playing through extended sessions. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take into action for hours on end. Our INZONE H9 features ergonomically designed control buttons and dials so you can easily change functions and adjust settings during a game. Thank you for giving the product a perfect rating! Jay

Hi BrianB,

Thanks for sharing your 5-star review and experience with the INZONE H9. It's unfortunate that the boom microphone is not working. We would like to know more about the issue so we can help you out. Please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
-Ralph

Hi DewDaWashingMachine,

Thanks for commenting! We are happy that you are satisfied with your purchase. The INZONE H9 noise cancelling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long. With Ambient Sound Mode, you can play your game and still hear important sounds like phone calls, doorbells, or someone speaking to you in your environment. And just like with Sony music headphones, it’s just a touch of a button to switch to noise-canceling mode. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The H9s also feature simultaneous 2.4GHz and Bluetooth connection, so you can enjoy smartphone calls and voice chats at the same time. Enjoy gaming throughout the day and even the night with up to 32 hours of continuous play from one single charge. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take you into the action for hours on end.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi Iqwizard,

Thanks for commenting! We are so happy to know your satisfaction with the amazing performance of our INZONE H9 Gaming Headphones. The INZONE H9 noise cancelling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long. With Ambient Sound Mode, you can play your game and still hear important sounds like phone calls, doorbells, or someone speaking to you in your environment. And just like with Sony music headphones, it’s just a touch of a button to switch to noise-canceling mode. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The H9s also feature simultaneous 2.4GHz and Bluetooth connection, so you can enjoy smartphone calls and voice chats at the same time. Enjoy gaming throughout the day and even the night with up to 32 hours of continuous play from one single charge. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take you into the action for hours on end.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi JayKim, Choosing this headset will definitely be worth it! It's fantastic to hear you're having an enjoyable gaming experience with your new INZONE H9. Glad to know you appreciate the amazing features of these headphones. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing Sony! -Jess

Hi ODB1, Thanks for the review/feedback. While we are glad that you like the sound and the comfort of these headphones, we're burdened to hear that the mic didn't meet your expectations. Allow us to help you with your concern.

The INZONE H9 noise cancelling headsets feature high sound quality boom microphone, shaped so it can be brought closer to your mouth, ensures you’ll always be heard clearly. This bi-directional microphone enables clear voice chat even during the most frenetic moments of a game.

If your voice does not reach the person during a call/your voice is low on the caller’s side, follow the guidelines provided on this helpful link: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html

Our INZONE Hub PC software allows you to personalize your INZONE H9 experience by customizing a wide range of operations, including a variety of sound and hardware settings. Fine tune sound frequencies to your game for more clarity and immersion using the EQ function.

For more information on how to set up the headphones using the INZONE Hub software, refer to this link: https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279035

If you still have the unit and you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
-Craig

Hi Aquahilife, Great! We're glad that these headphones are perfect for your lifestyle. It is amazing to hear you are enjoying the exceptional comfort for long gaming hours and impressive sound quality of your INZONE H9 Wireless Noise Canceling Gaming Headphones. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thanks for sharing your awesome feedback and for choosing Sony! -Jess

Hi MaryF, we're glad you like our product. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing SONY! ~Earl

Hi Guayaco, Thank you for taking the time to review the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony. Jay

Hi Booo, Awesome! We are so glad to hear that you are enjoying your new gaming headset! Sharpen your senses and prepare for action. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise canceling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. Thank you for choosing Sony! -Carl

Hi GabrielC, That's great! Glad to hear you love your new Sony INZONE H9 headset. Take performance beyond your best, detecting opponents before they see you. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thank you for choosing SONY! -Sam

Hi DeadStevie, we're glad you like our product! Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. Thank you for choosing SONY! ~Earl

Hi Erryka,

That's great! Thank you for the 5-star rating and for purchasing our INZONE H9 Wireless Noise Canceling Gaming Headset. We're so happy your boyfriend likes the superb features and he is having an enjoyable gaming experience with his new INZONE H9 headset. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. If you haven't yet, the INZONE H9 also have the ability to create/save sound profile and fine tune sound frequencies to your game for more clarity and immersion using the EQ function in the INZONE Hub PC software. For more details on how to set up the INZONE Hub software, refer to this link.

https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279035

Thank you for your feedback and offering a fantastic rating on the product!
-Jess

Hi Nate, Awesome! INZONE H9 allows you to enjoy the immersive sound of PlayStation® 5’s Tempest 3D AudioTech for gaming with greater spatial expression. Works seamlessly with PlayStation®5 consoles and special PS5™ features for enhanced performance. Thanks for choosing INZONE H9 Wireless Noise Cancelling Gaming Headset. Jay

Hi Brian,

Thank you for the review. We're glad to hear that you like the Sony headphones. Thank you for choosing Sony!

-David

Hi Adrian,

Thank you for the review.We're glad to hear that you like the audio quality of the headphones. We're sorry to hear what happened. The headphones comes with a 1-year limited warranty. Please note that this does not include any physical damage made to the unit. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Bes Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi Zachp, we're glad you like our product! Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. Thank you for choosing Sony! ~Earl

Hi Mike, We're sorry to hear that the audio quality did not meet your expectations. This is definitely not the experience we want you to have. When you connect the Inzone H9 headset to a game console (PS5), these are the audio settings that you can adjust:

https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670406.html
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670407.html

Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi JohnC, we are truly sorry to hear the the microphone of your Sony - INZONE H9 headsets stopped working, this is not the experience we want you to have, here are some useful steps you can try to troubleshoot the problem:
1- Make sure your headset is up to date using the INZONE Hub software that you can download on your computer.
2- Connect the headset to different devices to make sure it is not the device that is restricting the mic.
3- Do a microphone test through the INZONE Hub, and also try to adjust the mic volume to be higher.
4- Initialize the headset to restore factory settings, this operation resets volume settings, etc. to the factory settings, and deletes all pairing information, you can do this following the instructions here: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670454.html
If the issue persists after these steps do not hesitate to contact us through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony. Regards, Dominick