Customer Ratings & Reviews

Hi Great,

Thanks for commenting! We are so happy to know your satisfaction with the exceptional sound quality, very comfortable fit design, and reasonable price of the INZONE H9 Gaming Headphones. The INZONE H9 noise cancelling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long. With Ambient Sound Mode, you can play your game and still hear important sounds like phone calls, doorbells, or someone speaking to you in your environment. And just like with Sony music headphones, it’s just a touch of a button to switch to noise-canceling mode. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The H9s also feature simultaneous 2.4GHz and Bluetooth connection, so you can enjoy smartphone calls and voice chats at the same time. Enjoy gaming throughout the day and even the night with up to 32 hours of continuous play from one single charge. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take you into the action for hours on end.

Thank you for your purchase and for choosing Sony!

- Romeo

Hi NeoFat, Choosing this headset will definitely be worth it! It's wonderful to hear you are having an enjoyable, immersive gaming experience with your new INZONE H9 and you find it very comfortable during use. Thank you so much for leaving us such a wonderful review of your new gaming headset! -Jess

Hi Diablo, We are glad that you like your INZONE H9 gaming headphones. Our INZONE H9 has multiple microphone noise canceling which keeps out the sounds that disturb your performance. We’ve incorporated the same Dual Noise Sensor Technology used in our class-leading 1000X series headphones for invincible gaming. We have also designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thank you for your purchase. Enjoy! -Craig

Hello AngelM,

Thank you for sharing your positive experience with the WHG900N headphones. We're thrilled to hear that you appreciate the high quality and effective noise cancellation, which helps you focus on your tasks without distractions from external noise. It's great to know that you find the material of the headphones to be of good quality as well. Thank you for choosing Sony!

Best regards,
-Fred

Hola Shantynet,

Gracias por la calificación de 5 estrellas y nos alegra saber que le gusta el diseño cómodo y la calidad de sonido de los auriculares. ¡Gracias por elegir Sony!

-David

Hi MatthewS, Awesome! We're thrilled to hear you're enjoying INZONE H9 Wireless Noise Cancelling Gaming Headset. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thank you for giving the product a perfect rating! Jay

Hi Lencho310,

Thank you for the feedback. We're glad to hear that you like the sound quality and comfortable design of the headphones. It is unfortunate that the unit had to be returned. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.

-David

Hi RyanF,

Very nice! We're glad to hear that you like the noise canceling, microphone, smart features and battery of the headphones. Sharpen your senses and prepare for action. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise canceling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. Thank you for choosing Sony!

-David

Hi Case, We're glad to hear that you are happy with this INZONE H9 Wireless Noise Cancelling Gaming Headset. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thank you for giving the product a perfect rating! Jay

Hi ToriT,
Thank you so much for the positive feedback! It's wonderful to hear that you are enjoying the noise cancellation and comfortable fit of your INZONE H9 gaming headset. We always strive to deliver the best quality with our products and aim to provide the best experience possible. Thanks for choosing Sony! - Kris

Hi Deej, Excellent choice! We are glad to hear that you are happy with your new Inzone H9! Sharpen your senses and prepare for action. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise canceling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. -Carl

Thank you for the fantastic review, JoshuaG!

We are thrilled to hear that you’re naming the INZONE H9 the best headset Sony offers! It’s awesome to know that you’re enjoying the product enough to recommend it to others. We designed the H9 with 360 Spatial Sound and our top-tier noise-canceling technology to really pull you into the game, so hearing that it’s hitting the mark for you is the best news we could get today.

Enjoy the immersive gaming, and thank you for being a part of the Sony family!

Best regards,

Gus, Sony Social Media Team

Hi HansL,

Thank you for choosing Sony!

It makes us really happy to hear that the WHG900N headset allows you to hear other players clearly and vividly. Your positive experience highlights our dedication to delivering high-quality audio products that enhance your gaming sessions. We truly appreciate your feedback and are glad to be part of your gaming adventures.

Best regards,
-Fred

Hi ChristianC!
It's truly wonderful to know that you're loving your INZONE H9 headset! We really appreciate you taking the time to share your feedback.

Hearing that you're so happy with the quality makes our day. We designed the H9 to be comfortable for long gaming sessions and to deliver amazing spatial sound and it's awesome to know that's making a difference for you.

Thank you for choosing Sony!
Best regards,
Estefany

Hi MiguelR, we're glad you like the comfort and noise canceling feature of our product. Thanks for choosing Sony. ~Earl

Hi GuerillaBiscuits,
Great! Thank you for your feedback and for the 5-star rating. We are truly happy that you appreciate the comfortable design and audio quality of your new Sony INZONE H9. Our INZONE H9 headset immerses you in the zone with 360 Spatial Sound for Gaming and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting enemies before they see you. Thank you for choosing Sony! - Marco

Hi Neronull,
Thanks so much for letting us know you’re loving the sound on your INZONE H9.
However, we’re really sorry you’re experiencing random disconnects with the USB dongle, that shouldn’t be happening and we get how frustrating it is to keep unplugging and plugging it in.

Here are a few things you can try that often help with this issue:

1. Make sure the dongle is plugged directly into your computer’s USB port, not through a USB hub or extender.
2. Try a different USB port if possible.
3. Update the headset’s firmware and drivers using the INZONE Hub app for Windows. https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/software/00283325

If none of these steps work out, please reach out to our support team so they can dig a little deeper and help you get the connection stable. You can locate their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We appreciate you giving Sony a chance with this product.
Sincerely,
Estefany

Hi AlfredoM, we're glad you are enjoying the fit and sound quality of our product! Thanks for choosing Sony! ~Earl

Thank you for sharing your honest feedback, Ryan.

We appreciate you giving the INZONE H9 a try. While we are glad you found them to be a decent pair of headphones, we are sorry to hear they didn't quite meet your expectations regarding overall value.

We aim to pack this headset with premium features like Dual Sensor Noise Canceling and 360 Spatial Sound for Gaming to provide a competitive edge. We understand that everyone’s preferences for sound signature and price-to-performance can vary, and we take your feedback seriously as we look to improve our future gaming lineups.

Thank you for choosing Sony and for sharing your perspective with us.

Best regards,

Gus, Sony Social Media Team

Hi Rivergus21,

Thanks for reaching out to us with your concern. We regret to hear that it hasn't lived up to your expectations, in terms of mic quality. This is not the experience we want you to have. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. The wide, soft headband cushion distributes weight evenly across your head for long-term wearing comfort.

If your voice does not reach the person during a call/your voice is low on the caller’s side, follow the guidelines below.

While connected to a game console (computer or PS5™)
• Check that both the headset and the connected device are turned on.
• Adjust the volume of the headset and the connected device. Turn up the volume if it is too low.
• Make sure the in-game voice chat output setting is set to [INZONE H9 / INZONE H7 - CHAT].
• Check the call settings of the in-game voice chat and video calling application.
• If the boom microphone of the headset is raised, lower the boom microphone and adjust its position so that it is near your mouth.
• Adjust the GAME/CHAT (game/chat balance) button to the chat side.
• Make sure that the microphone setting is set to [INZONE H9 / INZONE H7 - CHAT] in the sound settings of the computer.
• When connected to a computer, adjust the microphone volume with “INZONE Hub”.
• Connect the headset to the USB transceiver again.

For more details, refer to this help guide link: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html

If you still have the unit, allow us to help you and turn your experience around. You can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess