Customer Ratings & Reviews

Hi Rivergus21,

Thanks for reaching out to us with your concern. We regret to hear that it hasn't lived up to your expectations, in terms of mic quality. This is not the experience we want you to have. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. The wide, soft headband cushion distributes weight evenly across your head for long-term wearing comfort.

If your voice does not reach the person during a call/your voice is low on the caller’s side, follow the guidelines below.

While connected to a game console (computer or PS5™)
• Check that both the headset and the connected device are turned on.
• Adjust the volume of the headset and the connected device. Turn up the volume if it is too low.
• Make sure the in-game voice chat output setting is set to [INZONE H9 / INZONE H7 - CHAT].
• Check the call settings of the in-game voice chat and video calling application.
• If the boom microphone of the headset is raised, lower the boom microphone and adjust its position so that it is near your mouth.
• Adjust the GAME/CHAT (game/chat balance) button to the chat side.
• Make sure that the microphone setting is set to [INZONE H9 / INZONE H7 - CHAT] in the sound settings of the computer.
• When connected to a computer, adjust the microphone volume with “INZONE Hub”.
• Connect the headset to the USB transceiver again.

For more details, refer to this help guide link: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html

If you still have the unit, allow us to help you and turn your experience around. You can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hi ToriT,
Thank you so much for the positive feedback! It's wonderful to hear that you are enjoying the noise cancellation and comfortable fit of your INZONE H9 gaming headset. We always strive to deliver the best quality with our products and aim to provide the best experience possible. Thanks for choosing Sony! - Kris

Hi GuerillaBiscuits,
Great! Thank you for your feedback and for the 5-star rating. We are truly happy that you appreciate the comfortable design and audio quality of your new Sony INZONE H9. Our INZONE H9 headset immerses you in the zone with 360 Spatial Sound for Gaming and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting enemies before they see you. Thank you for choosing Sony! - Marco

Hi Lencho310,

Thank you for the feedback. We're glad to hear that you like the sound quality and comfortable design of the headphones. It is unfortunate that the unit had to be returned. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.

-David

Hi o2byz, We're very grateful for this positive feedback! We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. INZONE H9 allows you to enjoy the immersive sound of PlayStation® 5’s Tempest 3D AudioTech for gaming with greater spatial expression. Works seamlessly with PlayStation®5 consoles and special PS5™ features for enhanced performance.
Thanks for the recommendation. Jay

Hi Gstott, We're glad to hear that you are happy with this INZONE H9 Wireless Noise Cancelling Gaming Headset. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. Thank you for giving the product a perfect rating! Jay

Hi MiguelR, we're glad you like the comfort and noise canceling feature of our product. Thanks for choosing Sony. ~Earl

Hi Garry, thank you for your feedback.
We genuinely apologize that the INZONE H9 headset has not lived up to your expectations. We understand your frustration with the sound quality during gaming and for music playback without the EQ software. This is certainly not the experience we want our customers to have.
We're glad to hear that you're finding the battery life good and the comfort decent. However, your feedback regarding the audio is crucial.
Here are a few recommendations that might improve your audio experience:

-Ensure your INZONE H9 headset and the INZONE Hub software are updated to the latest versions. https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670424.html
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670425.html

-We highly recommend experimenting further with the equalizer settings within the INZONE Hub software. You can create custom profiles to tailor the sound to your preferences for both gaming and music.

Thanks for considering Sony products. We value your feedback as it helps us improve our products.
Best regards,
Stephanie

Hi AlfredoM, we're glad you are enjoying the fit and sound quality of our product! Thanks for choosing Sony! ~Earl

Hi Cosmos, we're glad you like the sound quality and battery of our gaming headset. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thank you for choosing SONY! ~Earl

Hello MichaelK!
Thank you for your kind feedback! We are really happy to hear that you’re enjoying the sound and build quality of the INZONE H9 headsets.

These headsets are designed to deliver immersive audio with clear, detailed sound and a comfortable, durable design for extended use.

Thanks for choosing Sony!
Best regards,
Estefany

Hi AndyO, Awesome! We're glad to hear that! Our INZONE H9 has multiple microphone noise canceling which keeps out the sounds that disturb his performance. We have incorporated the same Dual Noise Sensor Technology used in our class-leading 1000X series headphones for invincible gaming. We have also designed our INZONE H9 headset to bring his game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thank you for trusting Sony! Jay

Hi JonathanS,

Great! We're thrilled that you are enjoying the comfort and sound quality of the INZONE H9. Thank you for choosing Sony!

-Ralph

Hi Bobby, Choosing this headset will definitely be worth it! It's wonderful to hear you're having an enjoyable gaming experience with your new INZONE H9. We're also delighted you appreciate the amazing features, especially the exceptional comfort, incredible audio, and great battery life the unit. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you so much for your purchase and for the 5-star rating! -Jess

Hi JennaC,

Thank you for the purchase! We're glad to hear that you like the clear sound quality and comfortable design of the headphones. Thank you for choosing Sony!

-David

Hello GSGS,

Thank you for choosing Sony!

We're so glad to hear that you love your WHG900N headsets! It's fantastic that the noise-canceling feature is so effective for both your gaming sessions and work. The flip-to-mute function is a great tool, and we're happy to know it's working well for you. Thanks for sharing your positive feedback!

Best regards,
-Fred

Hi DaKnight, That's great! We're glad to hear that! Never miss important ambient sounds such as a phone call, doorbell or your partner speaking, while playing games. Ambient Sound Mode, as used on our music headphones, allows you to instantly switch between noise cancelling and ambient sound by pressing a button on the headset. Soft-fit leather ear pads are shaped to minimize pressure on your ears by optimizing contact with the side of your head. This highly stretchable ear pad material is designed for comfort, stability and sound insulation. The wide, soft headband cushion spreads weight evenly across your head for long-term wearing comfort. Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay.

Thank you for giving the product a perfect rating! Jay

Hi RomanC, thank you for your wonderful feedback! It brings us great joy to hear that you love your INZONE H9 headphones. The ability to connect to both your PlayStation 5 and your phone simultaneously is one of the standout features, allowing you to seamlessly switch between gaming and calls.

Thanks for choosing Sony!
Best regards,
Estefany

Hi KeriaF, thanks for sharing such positive feedback about your INZONE H9 Noise Cancelling Wireless Gaming Headset. We're thrilled to hear you find them to be a perfect match for your gaming setup. The INZONE H9 is engineered specifically to deliver that immersive sound and comfort for extended gaming sessions, and it's wonderful to know we hit the mark for you! Thanks for choosing Sony. Best, Jenn.

Thank you so much for your awesome review, JasonS! We’re thrilled to hear that you’re enjoying your INZONE H9 and that they’ve helped you experience new details in your games. Comfort and immersive audio are two of our top priorities, so knowing that you found them comfortable and that you’re hearing more in your gameplay means a lot to us. We hope you continue to enjoy all your gaming adventures with your new headphones!

Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team