Customer Ratings & Reviews

Hi there, Thank you for sharing your experience with the Sony INZONE H9 gaming headset. We're thrilled to hear that you enjoy the headset, but we’re sorry to learn about the wear on the earcup. Please note that the pads are replaceable. We appreciate your feedback, as it will help us enhance our products in the future. Regards, -Craig

Hi KarenS,

You made the right choice! We're thrilled that you are enjoying the performance of the INZONE H9 headset. Thank you for choosing Sony!

-Ralph

Hi Blake, Thanks for the 5-star rating! We're glad you like your new gaming headphones. Enjoy and thanks for choosing Sony. -Craig

Hi YoXan16,

Thanks for commenting! We are truly happy to know that you love the long-lasting battery life and superb performance of the INZONE H9 Gaming Headphones. We truly appreciate your input with its microphone quality. You may find the following links helpful:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670443.html
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670441.html?search=microphone

The INZONE H9 noise canceling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long. With Ambient Sound Mode, you can play your game and still hear important sounds like phone calls, doorbells, or someone speaking to you in your environment. And just like with Sony music headphones, it’s just a touch of a button to switch to noise-canceling mode. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The H9s also feature simultaneous 2.4GHz and Bluetooth connection, so you can enjoy smartphone calls and voice chats at the same time. Enjoy gaming throughout the day and even the night with up to 32 hours of continuous play from one single charge. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take you into the action for hours on end.

Should you need more information/assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi Sailor,

We are elated to hear that the INZONE H9 was such a successful gift for your son! It is wonderful to know that these headphones are providing him with a private, high-quality gaming environment while ensuring the rest of the household remains undisturbed. We designed the H9 with our Dual Noise Sensor technology and 360 Spatial Sound for Gaming to create a truly immersive world for the player, and we are thrilled that the comfortable fit and reliable wireless connection are making his gaming sessions even more enjoyable.

We really appreciate you being part of the Sony family.

Best regards,
Dominick

Hi Koll, We're sorry to hear that you're having issue with the microphone. We apologize for the inconvenience. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. When you want to use the microphone, fold it down and adjust it so it's close to your mouth. Highly flexible, it can be angled into any position. In any case that you need our assistance, please refer to the help guide to isolate the issue: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html.

If you are unable to resolve your concern, please chat with us from Sony’s e-support webpage. Hope this helps! Jay

Hi DontarioH,

That's great! We're happy to hear that you're enjoying the sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hi Teddy, Thank you for upgrading to your new Sony Inzone H9 headset! We're glad you love the exceptional noise cancellation and great customization of your new headset. Game freely—no wires, low delay, our INZONE H9 headset immerses you in the zone with 360 Spatial Sound for Gaming and noise cancelling for supercharged hearing and super sharp reflexes. And with Dual Sensor Noise Canceling Technology, it keeps out surrounding noise while Ambient Sound Mode keeps you aware of important sounds in your environment. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly and ensures you'll always be heard clearly. A microphone made for total control: fold down to talk, and flip up to mute. This headset is also Discord Certified. Rest assured your headset works well on the Discord voice, video and text communication service for seamless voice chat with friends while playing games online. Thanks for choosing Sony! -Sam

Hi BritO,

We're happy to hear that you like the noise canceling of the headphones. Thank you for choosing Sony!

-David

Thank you for sharing your honest feedback, Ryan.

We appreciate you giving the INZONE H9 a try. While we are glad you found them to be a decent pair of headphones, we are sorry to hear they didn't quite meet your expectations regarding overall value.

We aim to pack this headset with premium features like Dual Sensor Noise Canceling and 360 Spatial Sound for Gaming to provide a competitive edge. We understand that everyone’s preferences for sound signature and price-to-performance can vary, and we take your feedback seriously as we look to improve our future gaming lineups.

Thank you for choosing Sony and for sharing your perspective with us.

Best regards,

Gus, Sony Social Media Team

Hi KelsieJ, Thanks for the 5-star rating! We're glad you like your new gaming headset. Enjoy and thanks for choosing Sony. -Craig

Hi MarkW, we're glad you like the sound quality of our product. We understand our feedback regarding the sound level of your SONY unit. Please follow this link to isolate the issue:

https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670441.html?search=low%20sound

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thank you for choosing SONY! ~Earl

Hi JohnA, wow! We're glad you like the sound quality of our gaming headset. We've designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing Sony! ~Earl

Hi JohnG, Choosing this headset will definitely be worth it! It's wonderful to hear you're having an enjoyable gaming experience with your new INZONE H9. We're also delighted it works seamlessly with your PS5 or PC and you like that the microphone can be muted in one easy operation simply by flipping it up. Glad to know you appreciate the amazing features, incredible audio and excellent call quality. Thank you so much for leaving us such a wonderful review of your new Headphones! -Jess

Hi Chris97, we're glad you like your new gaming headset! INZONE H9 allows you to enjoy the immersive sound of PlayStation® 5’s Tempest 3D AudioTech for gaming with greater spatial expression. Works seamlessly with PlayStation®5 consoles and special PS5™ features for enhanced performance. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. Thanks for choosing SONY. ~Earl

Hi SOBZ, Awesome! We are so glad to hear that you are happy with your new Inzone H9 Gaming headset! Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thanks for choosing Sony! -Carl

Hi BabingtonA,
Thank you for your time writing this review. While we are glad you like the audio quality and battery life of your INZONE H9, we're sorry to hear if the headband fabric is peeling off. We'd like to help and do the best possible for you.

May we contact you and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris

Hi FAM530GAMER, Thank you for the great feedback! We're glad you like the amazing noise cancelling and sound quality of your Sony Inzone H9 headset. Game freely—no wires, low delay, our INZONE H9 headset immerses you in the zone with 360 Spatial Sound for Gaming and noise cancelling for supercharged hearing and super sharp reflexes. And with Dual Sensor Noise Canceling Technology, it keeps out surrounding noise while Ambient Sound Mode keeps you aware of important sounds in your environment. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly and ensures you'll always be heard clearly. A microphone made for total control: fold down to talk, and flip up to mute. This headset is also Discord Certified. Rest assured your headset works well on the Discord voice, video and text communication service for seamless voice chat with friends while playing games online. Thanks for choosing Sony! -Sam

Hi Kwilkes, Choosing this headset will definitely be worth it! It's fantastic to hear you're having an enjoyable gaming experience with your new INZONE H9. We're also delighted you appreciate the amazing quality and 360 Spatial Sound for Gaming. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for leaving us such a wonderful review of your new headphones! -Jess

Hi Kris,

Awesome! We're glad to hear that you like the comfortable design and sound quality of the headphones. Thank you for choosing Sony!

-David