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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 800 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers consistently note the exceptional sound quality and comfortable fit of the product. They also appreciate its great battery life, lightweight design, and effective active noise cancellation. While many find the Bluetooth connectivity reliable and the fit perfect, some customers feel the price is a little high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 800 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Repurposed; still sublime

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite these being gaming headphones, I use them to record audio on my PC. So far so good, definitely worth every Penny spent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EnomisT,

      We appreciate the positive feedback! We're glad to hear that you like the headphones for your audio recording.Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing Sony!

      -David Sony_US

  • Rated 4 out of 5 stars

    Good ones.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good headset for ps5, love game-chat mix, for pc still good as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for commenting, Sinuhe! We're thrilled to hear about your satisfaction with the amazing features and superb performance of your INZONE H9 Gaming Headphones. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headset for PS5

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this headset! Having my phone connected via bluetooth, the active noise cancellation, and the integration with the PS5 software makes this headset far superior over 3rd party headsets and the pulse 3d headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DerrickA, We're glad that you are enjoying your new headphones. Our INZONE H9 headset immerses you in the zone with 360 Spatial Sound for Gaming and noise canceling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting enemies before they see you. Thanks for choosing Sony. -Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good but not for me

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great head set. However, It puts pressure on my ears and makes my eyes water and makes me feel like im in a fish bowl. It has really great sound but again, the pressure it puts on my head isnt worth using them.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DannyB78,

      Thank you for the purchase. We're glad to hear that you like the sound quality of the headphones. For your information, if you put on the headphones without adjusting the slider, the headphones may not be positioned properly on your head, resulting in discomfort. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Ehh. Not as good as they promote it to be

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Headsets work pretty good but not for the price its for. If you are using the headsets just for solo play then these would be for you but if its for multiplayer avoid these at ALL COST. It seems they wasted all the budget on just the audio cuz the mic is absolutely horrible. There are so many $40 Headsets that beat these by a long shot but other than that the Headsets are on par with their competitors

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JasonG,

      We are really sorry if you are experiencing an issue when using the microphone of your INZONE H9. This is certainly not the news we'd like to hear from you. Please allow us to help you and turn this into a better experience. If you haven't yet, please follow our suggested troubleshooting steps on these articles and see if it resolves the problem:
      https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00282862
      https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html
      https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279890

      And as a general recommendation, to get the most out of your INZONE H9, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
      https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/downloads

      I hope this helps.

      Should you need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

      Name:
      Sony.com Username:
      Model Number:
      Issue:
      Telephone Number:

      We value you & your feedback, and thank you for choosing Sony.

      Best regards,

      Romeo
      Sony Social Support Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing wireless headsets!!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these wireless headsets the sound on them is amazing I can hear clearly especially on cod the footsteps and all around me I definitely recommend this to people to buy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SednirS, Awesome! We are glad to hear that you are happy with your new Inzone H9! Thank you for the 5-star rating and for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this one to use with my Ps5 and it has great sound and mic on point

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EliseoV, awesome! We're glad you are enjoying your new headset. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    EXCELENT....

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Very successful quality and price. Totally satisfied with my purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseV,

      Awesome! We're glad to know that you're satisfied with your newly purchased headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headset from the many I’ve had growing up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headset one of the best headsets out there. The noise cancellation on them is pretty amazing and all the extra features that come with it on pc do come in handy would recommend it to anyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EnriqueN, We're glad that you are enjoying your new headphones. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Gaming headset to work out your neck muscles.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is awesome, but the headset is too heavy. I wish my neck didn't hurt after 15 minutes of using them. Otherwise the sound quality and construction is awesome. Hopefully after using this headset for a while i will be able to gain some neck muscle and wear this headset for a longer period of time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AbrahamA,
      Thank you for your purchase and for sharing your feedback. We're glad that you appreciate the sound quality and design of our INZONE H9 headset. Your feedback is important and will help us improve our future products. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best choice for consoles

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about it. The features make your game time so easy to enjoy. Battery is awesome!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ps5gamer, Great! We're glad that you love the features and battery life of your gaming headset. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great wireless headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, there are better wireless headsets if your looking for a pair of headsets for music but this one checks all the boxes for me, as it relates to gaming. Plus, it matches for my sony theme, satisfied with my purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wolverine, That's great! We're glad to hear that you are happy with your purchase. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. Thanks for choosing INZONE H9 Wireless Noise Cancelling Gaming Headset. Jay Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and noise cancellation works great on ps5

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bugs,

      Thank you for the purchase! We're glad to hear that you like the sound quality and noise canceling of the headphones for your PS5. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    best headset!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it works amazingly and the noise cancellation works wonders! the mic is perfect and the buttons on it are well marked. the charging is easy and you can even use it while it is charging. i love it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, RileyR! We're glad that you are impressed with the noise cancelling feature of the headphones. Our INZONE H9 has multiple microphone noise canceling which keeps out the sounds that disturb your performance. We’ve incorporated the same Dual Noise Sensor Technology used in our class-leading 1000X series headphones for invincible gaming. We have also designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thank you for your purchase. Enjoy! Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    40 mm audio quality however it is wireless and has some of the best spaicial audio I have heard from a headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GiveMePaper,

      Thank you for the 5-star rating! We're happy to hear that you like the audio quality of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 3 out of 5 stars

    Headset

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're a good headset but the mic messes up so fast and makes a static noise after a couple of months. Not worth the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Inspector187, thank you for taking the time to share your feedback about the INZONE H9 headset. We sincerely apologize for the issues you have experienced with the microphone and the static noise.

      We're here to help and would be happy to provide some troubleshooting steps to get this resolved.
      Start by checking that the microphone is securely connected and free of any debris. Utilize the “INZONE Hub” software to verify and adjust the microphone volume settings, ensuring the input volume is set correctly. If the problem continues, connect the headset to a different device to identify whether the static persists, which can help determine if the issue is with the headset or the original device. Lastly, confirm that your headset's firmware is updated to the latest version. https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/software/00283325

      If the issue continues after following these steps, we suggest contacting our technical support team for further assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Thanks for considering Sony products and for your feedback.
      Sincerely,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    10/10 Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best gaming headphones ive purchased. Noise canceling works great and easy to set up on PC.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Turo,

      Thank you for the 5-star rating! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headset

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset was a great upgrade from the oriinal Pulse headset. Noise canceling is very good, and it produces great sound. Love having it pared to my phone and PS5 at the same time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sc0ttyMinZ, we're glad you love our gaming headset! We've designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    all products i purchase at best buy are great especially this headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JorgeM, Thanks for the 5-star rating! We're glad you like your new gaming headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Dope Headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I compared this to both of my SteelSeries headsets and the newest Pulse. I like how light it is on my head…the noise canceling feature and the fact that I can connect my phone to it while playing. Perfect for me!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Johny5IzAlive, Choosing this headset will definitely be worth it! It's wonderful to hear you're having an enjoyable gaming experience with your new INZONE H9. We're also delighted you like excellent noise canceling feature, simultaneous Bluetooth and 2.4ghz connection, and exceptional comfort of these headphones. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for sharing this awesome feedback and for choosing Sony! -Jess Sony_US