Customer Ratings & Reviews

Hi LeoM, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the EQ of the INZONE H9. The EQ feature of the INZONE headset is not compatible with the PS5. You can only modify the EQ settings via the INZONE Hub on a PC, and these adjustments cannot be transferred or utilized on the PS5. We appreciate your understanding.

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

~Earl

Awesome EnriqueV! The Inzone H9 is indeed an excellent choice for an upgrade! Thank you so much for choosing Sony and for the 5-star rating! -Carl

Cool head / Nice one head set , for satisfaction value on budget

Hi Trigger,
Great! It's nice to know that you are satisfied with the quality of our Sony INZONE H9. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise canceling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. Thank you for choosing Sony! - Marco

Hi MateoG,

Very nice! We're glad to hear that you like the smart features of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hello AnthonyL,

Thank you for considering Sony products.

We apologize for the disappointment and inconvenience you’ve experienced with your WHG900N headphones, especially regarding the durability of the leather band and your interactions with support. We take your feedback seriously and understand how frustrating this must be.

To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following details in your message:

- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Thank you for your patience, and we look forward to assisting you further.

Best regards,
-Fred

Hi NaomiL, While we are glad to hear that the Inzone H9 was able to provide a satisfactory performance for you, we are sorry to hear that it did not meet all of your expectations. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Jack, Very nice! We're glad to hear that you like the sound quality of the headphones. Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. Thank you for choosing Sony! -Craig

Hi Jonatan,

That's fantastic! We are so happy to know your satisfaction with the superb performance of the INZONE H9 Gaming Headphones. We greatly appreciate your recommendation!

The INZONE H9 noise cancelling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long. With Ambient Sound Mode, you can play your game and still hear important sounds like phone calls, doorbells, or someone speaking to you in your environment. And just like with Sony music headphones, it’s just a touch of a button to switch to noise-canceling mode. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The H9s also feature simultaneous 2.4GHz and Bluetooth connection, so you can enjoy smartphone calls and voice chats at the same time. Enjoy gaming throughout the day and even the night with up to 32 hours of continuous play from one single charge. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take you into the action for hours on end.

Thank you for your purchase and for choosing Sony!

- Romeo

Hi Jaime, That's great! We're glad to hear that! Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. Thanks for sharing this review. Jay

Hi StephenF,

Thanks for commenting. We are thrilled to know that you are satisfied with the superb quality of the INZONE H9 Gaming Headphones. We are sorry if its sound didn't live up to your expectations. This is certainly not the news we'd like to hear from you. We'd like to help you troubleshoot the problem. Please refer to the steps below isolate the issue:

1. Turn down the volume of the playback device if it is too loud.
2. When playing music, if the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP by operating the connected device.
3. If the headset connects to the previously connected Bluetooth device, the headset may only establish the HFP/HSP Bluetooth connection when it is turned on. Use the connected device to connect via an A2DP Bluetooth connection.
4. As part of normal operation, you may find different devices will perform better than others, as will different apps and games due to different types of audio compression and transmission.

If the issue persists, please visit Sony support website and search for this article to further isolate the problem:
" There is no sound, the sound is too low, or the volume balance between game and chat is unbalanced (INZONE)"

I hope this helps.

The INZONE H9 noise cancelling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long. With Ambient Sound Mode, you can play your game and still hear important sounds like phone calls, doorbells, or someone speaking to you in your environment. And just like with Sony music headphones, it’s just a touch of a button to switch to noise-canceling mode. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The H9s also feature simultaneous 2.4GHz and Bluetooth connection, so you can enjoy smartphone calls and voice chats at the same time. Enjoy gaming throughout the day and even the night with up to 32 hours of continuous play from one single charge. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take you into the action for hours on end.

Should you need more information/assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much for your purchase and for choosing Sony!

Best regards,

Romeo

Hi Chris,

Perfect! We're glad that you are enjoying the voice chat feature and hands-free calling function of the headphones. Thank you for choosing Sony!

-Ralph

Hi Moose,

Thank you for the 5-star rating and we're glad to hear that you like the light weight and durable design of the headphones. Thank you for choosing Sony!

-David

Hi David,

We're sorry to hear about your issue with this INZONE H9 Wireless Noise Canceling Gaming Headset. When you are wearing the headset, depending on how you wear the headset, the effect of noise canceling may be decreased or a beeping sound (feedback) may be heard. In this case, take off the headset and put it on again. Do not cover the microphones on the left and right units of the headset with your hand, etc. If they are covered, the effect of the noise canceling or the Ambient Sound Mode may not perform properly, or a beeping sound (feedback) may occur. If any of this is the case, remove your hands, etc. from the left and right microphones. Please refer to this link for more details: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670426.html

If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the INZONE H9 (WHG900N):

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi Vixen, We're glad to hear that you love this INZONE H9 Wireless Noise Cancelling Gaming Headset. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. INZONE H9 allows you to enjoy the immersive sound of PlayStation® 5’s Tempest 3D AudioTech for gaming with greater spatial expression. Works seamlessly with PlayStation®5 consoles and special PS5™ features for enhanced performance. Thanks for choosing Sony. Jay

Hi Chilly, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi Chris,

Thanks for commenting. While we're thrilled to know that you love your INZONE H9 Wireless Noise Canceling Gaming Headset, we are really sorry if you are having an issue with the USB transceiver. This is certainly not the experience we were hoping you would have. If the headset cannot connect to a computer or PS5 via wireless 2.4 GHz connection, press and hold the connect button on the USB transceiver for about 5 seconds or more to pair them. If the issue persists, please refer to the following links to further isolate the problem:
https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00287618
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670453.html
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670454.html
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670405.html

I hope this helps.

The INZONE H9 noise cancelling headsets are designed with 360 Spatial Sound for Gaming and our proven hardware technology, so you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long. With Ambient Sound Mode, you can play your game and still hear important sounds like phone calls, doorbells, or someone speaking to you in your environment. And just like with Sony music headphones, it’s just a touch of a button to switch to noise-canceling mode. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The H9s also feature simultaneous 2.4GHz and Bluetooth connection, so you can enjoy smartphone calls and voice chats at the same time. Enjoy gaming throughout the day and even the night with up to 32 hours of continuous play from one single charge. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take you into the action for hours on end.

Should you need more information/assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much for your purchase and for choosing Sony!

Best regards,

Romeo

Hi maxtla,

We're sorry to hear that you're having issue with this INZONE H9 Wireless Noise Cancelling Gaming Headset. We apologize for the inconvenience. The issue may be caused by radio wave interference. Follow the instructions according to the connected device: https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00282859

Our INZONE H9 features ergonomically designed control buttons and dials so you can easily change functions and adjust settings during a game.

If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WHG900N/W:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi Adelkilkim,

Awesome! We're glad to hear that you like the quality and price point of your new Sony headphones. Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. Thank you for choosing Sony!

-David

Hi Bmccall117, That's great! We're glad to hear that! Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. Thank you for choosing Sony. Jay