Customer Ratings & Reviews
- Model:
- WHG900N/W
- SKU:
- 6510363
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the INZONE H9 Wireless Noise Canceling Gaming Headset for its amazing sound quality, comfort, and great battery life. Some customers find the price a little high, and others have noted that the microphone boom is not detachable. Additionally, a few customers have reported issues with the software. Overall, the headset is praised for its positive features.
This summary was generated by AI based on customer reviews.
Sound great when they work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well i would love to use them. They got stuck in an update and the Sony app on my PC sucks. Best buy support was a joke. I will have to stop in this week for help to my local bestbuy
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TheTechJS, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue updating the firmware of your Sony unit. Please initialize the headset by following this link and try the update again:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670454.html
Please follow this link to update both headset and Inzone Hub:
https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/downloads
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
5 months old and falling apart
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 5 months this headset is a failure on many levels. The connection is not stable and has static issues. The firmware will not update on the USB dongle. The leather on the headband fell off. Its not torn or worn, the glue failed and it literally just fell off. For the $300 this headset cost it is not even a year old and its barely usable. Sony support has been less than helpful.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SeanL, We are sorry to hear that you are experiencing issues with your Inzone H9 even after reaching out to our support line for assistance. We would like to ensure that you are getting the best out of your headphones and we would like to reach out to see what we can do to make this a better experience for you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these . They sound great with a ps5. I used them when playing God of war
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Para87, Great! We're glad that you like the sound quality of your INZONE H9 Wireless Noise Canceling Gaming Headset. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Good headset, Not amazing though.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headset, Noise cancelling is great, sounds pretty good, mic is kinda bad though, build quality isnt that amazing either, ended up returning and going with a pair of nova pro wireless
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sharp,
We're sorry to hear that you return this INZONE H9 Wireless Noise Cancelling Gaming Headset. We apologize for any inconvenience. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Coordinate missions clearly and decisively. A flexible flip-up boom microphone with mute function allows you to communicate effortlessly in-game with squad members. The high-quality boom microphone, shaped so it can be brought closer to your mouth, ensures you’ll always be heard clearly. Because the microphone is bidirectional, your voice is picked up cleanly even during the most frenetic moments of a game.
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the INZONE H9 (WHG900N):
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Sound quality
Decent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, excellent sound. Crystal clear and great for shooter games.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Killarmyblack,
Awesome! We're glad to hear that you like the clear sound quality of the headphones for your gaming experience. Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Sony h9 headset
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great the only bad thing i can say is the mic sound is no good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jamie, We apologize for any inconvenience. From heaters and PC fans to construction work, INZONE H9 with multiple-microphone noise cancelling keeps out the sounds that disturb your performance. We’ve incorporated the same Dual Noise Sensor Technology used in our class-leading 1000X series headphones for invincible gaming. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Sound quality
Sony Gaming Headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sony Product. Sounds amazing. Good Best Buy customer service.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VizioSeriesP, We're very grateful for this positive feedback! Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thanks for choosing Sony. Jay
Really poor build quality
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones but the top headrest part falls apart really easily. You don’t even have to do anything big to it and it falls apart. The fake leather is attached to the plastic very poorly so after 4 months of use it just let go and the sponge just came off. Its just hard plastic sitting on your head. If that’s your thing go for it but if you like the top of your head not getting poked by hard plastic pass on this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Pafpafuli,
We regret to hear about what happened to the headband of the headset. Your feedback is extremely important to us and is very much appreciated. Allow us to turn your experience around and help you out. Please contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Came with the wrong dongle
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset came with the wrong dongle, so I cant do anything with it. Had to return it.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Best headset ive ever owned
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear sound and the sounds in the games are on point
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jerome20, We're glad to hear that you are happy with this INZONE H9 Wireless Noise Cancelling Gaming Headset. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Sound quality
Sony PS5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headset for the price and amazing sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jason, We're glad to hear that you appreciate price and sound quality of this INZONE H9 Wireless Noise Cancelling Gaming Headset. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thank you for giving the product a perfect rating! Jay
Sub par for price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After basic use started coming apart. For the price the quality of the product is sub par. I have other Sony products and this one doesn't live up to its name
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewW,
Thank you for reaching out to us with your concern. We are so sorry to hear that you're not having the best experience with these INZONE H9. This definitely not the buying experience we want our customers to have. Please provide us with additional details or some pictures about the issue so we can better assist you.
Please note that we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase.
For us to better assist you, please send us an email at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number
Sincerely,
Jess
- Pros mentioned:Battery life, Comfort, Sound qualityCons mentioned:Price
Perfect Noise cancellation headphones for PS5.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to say these new inzone h9 headphones are so comfortable and light when gaming, they feel just like the XM5's, but with a drop down gaming mic. I do hate having to use a usb dongle for these, they should be bluetooth like the PS5'S controllers are. I love the all white look with the white led rings at the top of the ear cushions. These recharge via usb-c and the battery has lasted me 2 days of gaming so far on my PS5 & Alienware gaming p.c.. The noise cancellation on these is excellent, the padded ear cup cushions are soft and very comfortable for heavy gaming sessions. I didn't care for the Atmos surround on pc gaming, felt to out of phase to my ears. But in standard mode, you could hear every detail in the games, whether footsteps or leaves, etc... To the price, I do feel these are super steep for gaming headphones, I have Corsair hs80s which I love and these are just a step above them, but the price tag is 3 steps above in my opinion. I feel these should sell no more than 229.00 or 209.00. For the cost these should include a padded carrying case like other XM 4 or 5s sony noise cancellation headphone do.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Todd,
Thanks for sharing your review and experience with the INZONE H9. We're glad that you like the battery life, noise canceling function, comfort, and sound quality of the headphones. We also appreciate your review about the USB transceiver and price of the headphones.
Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Audio was staticy after 5 days
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset was awesome in quality of sound and verything until 5 days of use and all audio went statically
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LonsterMonster, While we're glad you like the amazing sound quality of the INZONE H9, we regret to hear about the static sound issue you're having. To resolve this issue, please make sure that the firmware is up to date and try to reset and initialize the headset. Please refer to the link below for more details on how to initialize the headset.
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670454.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Comfort
Horrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was unhappy with hearing my self talking while playing returning it asap feels very cheap also will give it comfortable
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Devon, We're sorry to hear about your issue with this INZONE H9 Wireless Noise Cancelling Gaming Headset. We apologize for the inconvenience. The issue might resolve by performing the following steps on the device: Disconnect the USB Type-C™ cable and turn off the headphones. Press and hold the (power) button and(Bluetooth) button for about 10 seconds or more. Please refer to this link for more details:
https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279889
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the INZONE H9 (WHG900N):
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Pros mentioned:Battery life, Comfort, Sound qualityCons mentioned:Price
Noise cancelling and dual connectivity plus!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great rig! They are a bit pricier than some others, but once you start using them or do a side by side comparison, you realize what the price difference gets you. This set has lots of pros: Comfort- Feels good to wear for a long sesh and are light weight with good soft over the ear pads. Not too heavy or bulky. Sound- great crisp with clarity and depth of volume from Bass to treble. Battery life- long lasting use from a full charge. 2 days average so far and the usb charging makes it convenient to charge with my controller. Dual connectivity- Ability to take or make a call or listen to music with this rig while also playing the game or engaging in game chat is a plus! Noise cancelling - Nice to be able to isolate everything and be immersed in the game sound experience without outside distractions. Easy to turn on and off. Cons: Not much. Price versus some other gaming headsets, but again, those cheaper models don't all come with the bells and whistles these do. If you can afford them, they are worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jimylegg1, we're glad you like our product. Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. Thank you for choosing Sony! ~Earl
SONY HEADPHONES
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hearing on these pair of headphones are horrendous, at least for PC . Tried every which way to configure them to make them sound better. I even downloaded the app. Still nothing but horrible sound quality. The actual headphones themselves . Made of plastic. Nothing of these headphones called my attention.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyP,
We regret to hear that you are having a sound quality issue with your INZONE H9 wireless gaming headphones when using for PC. This is definitely not the customer experience we want you to have. Please make sure to update the firmware of your headphones to improve their overall quality and resolve any possible software-related issues: https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/downloads. To isolate the issue, please make sure the USB transceiver is connected directly to the computer and not via a USB hub. You can also pair them again by pressing and holding the connect button on the USB transceiver for about 5 seconds or more. Check out this link for more details: https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670405.html.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Battery life, Comfort, Sound quality
Sounds great! Mic is just okay.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pro: -Sounds great -Very comfortable -Simultaneous connection Con: -Mic -Battery -Bulky The Build First impression was that these seemed loose and flimsy, but after wearing them, they are nice and light, and flexible. The buttons are distinctly placed so it’s easy to tell what you’re pressing. The mic is flexible and auto mutes when rotated up. It lacks a wired connection, but can connect to bluetooth simultaneously. Comfort These are very light and very comfortable. The clamping force is low but doesn’t feel too loose. The earpieces tilt and rotate, conforming and forming a nice seal. The foams are soft, but can get warm after a while. Even though they’re light, they’re bulky and look a bit ridiculous. Sound, Noise Canceling, and Mic These sound really good, with clear details and enough bass to emphasize booms and impacts. On the PS5, the audio is nice and balanced, determined by the system. The 3D Audio really adds to the immersion and the direction of the sound stands out. Be sure to set the audio to headphones and 3D Audio on. On PC, there’s more options with the InZone app. BE SURE to set the audio out to the H9 GAME. You can adjust the EQ to really enhance the audio. You can also adjust the mic settings and how much you can hear yourself. The noise canceling is middling. It will remove the low hums of the AC and fans, but anything beyond that, it doesn't do that good of a job removing the noise. Voices are slightly muffled, but are still clearly audible. There’s also a hiss that can be distracting when heard. The Ambient mode is good, boosting the sounds without making it sound artificial. The mic isn’t as good as expected. In a call, people said it was clear enough to hear what’s being said, but sounded muffled and hollow. When recording, it did sound low and lacking fullness. It’s not bad, but below expectations. Battery The battery is claimed to last over 30 hours. That’s less than some other headsets I own, but it’s long enough for long sessions. Without the app, there’s not really a good way to know the battery level. The lights on the sides of the cups will light up if the battery is above 20% and flash yellow when low. There’s no sound indication. Final Impression I like the sounds these put out. On PS5 it’s easy and seamless to set up, and the 3D Audio is great. There’s more options on the PC, and the audio can be adjusted to your liking. The mic is clear enough for people to understand you, but it’s still muffled and hollow. Because I used these for both PS5 and PC, I like the audio and comfort of these enough to recommend them even though the mic isn’t that good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BeingHonest, thank you for choosing and purchasing our product. We appreciate your in-depth review of our newest gaming headset. We're glad you like the sound quality, comfort and connection of the INZONE H7. We're sorry to hear that you have issues with your SONY unit. For battery issue, please follow this link:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670440.html?search=battery
For microphone issue, please follow this link:
https://helpguide.sony.net/mdr/295960/v1/en/contents/TP1000670442.html?search=mic
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces 2ch stereo audio signals in 7.1ch surround sound, as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. We’ve designed our INZONE H7 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. We’ve created the INZONE H7 to be ultra comfortable so you can keep on playing through extended sessions. Designed to be secure and stable when worn, with minimal side pressure, this is a headset that’s ready to take into action for hours on end. Thank you for choosing SONY. ~Earl
Terrible headset
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these October of 2022. I am no having issues with distorted audio, which sounds like complete crap and the headband came undone so the cushion part is now exposed. For $300+ with the audio issues and material falling apart after 6 months of use just isn’t worth it. Sony support also told me they would do nothing for me. So I have a faulty $300 headset and is useless now just after 6 months.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoeD,
We are really sorry about what happened to your INZONE H9. That is certainly not the experience we were hoping you would have. We want to make sure you’re taken care of and help check on your Wireless Noise Canceling Gaming Headset. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Case Number:
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the INZONE H9:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
Really bad microphone.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never in my life did I think the audio quality could be so poor on a microphone. If you need to chat with your friends on discord you should try tying a really long string to some old chicken noodle cans first and see if that does the trick. If you don’t like the chicken noodle string then you won’t like these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chrono,
We're sorry to hear that you're having issue with the INZONE H9 Wireless Noise Canceling Gaming Headset. We apologize for any inconvenience. We recommend to extend the slider to adjust the length of the headband and adjust the position of the boom microphone so that it is near your mouth. For more details, refer to this link: https://helpguide.sony.net/mdr/295960/v1/en/index.html
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WHG900N/W:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay