Customer Ratings & Reviews

Hi Jcham,
Thanks for reaching out. We're really sorry to hear you're having so much trouble with your WF-LS910N earbuds. It's definitely not the experience we want you to have and we apologize for all the frustration.
We'd be happy to give you a few steps that resolve these kinds of issues:

1. Restart your devices: Sometimes, simply turning both your phone and the earbuds off and on again can clear up temporary glitches.
2. Reset the earbuds to their factory settings. Find detailed instructions for this procedure here: https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001614210.html
3. Make sure the Sony | Sound Connect app is updated to the latest version and check within the app to see if there are any firmware updates for your earbuds.

If you've tried these steps and the problems persist, the best thing to do is to get in touch with our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products and for letting us know about these issues.
Sincerely,
Estefany

Thank you so much for sharing your feedback, AdamS! We're thrilled to hear that you’re enjoying your WFLS910N headphones and that they fit perfectly into your workout routine. Delivering great sound and reliable performance at an excellent price is what we aim for, and your comments motivate us to keep it up. Enjoy every workout session with your WFLS910N!

Thanks again for your support and choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi JeremiahM,

We're glad to hear you're enjoying the sound, fit and app features, but sorry to hear about the battery life not meeting expectations. That definitely shouldn't be happening.

Try resetting them by following the instructions in the link below:
https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001614211.html

If the issue persists, perform a factory reset as instructed in the link below:
https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001614210.html

We hope the information helps. Thanks for choosing Sony.
-Aldair

Hello Mongol,

Thank you for choosing Sony!

Thank you for sharing your feedback about the WFLS910N performance earbuds at the gym. It's rewarding to know that our product has contributed to your enjoyment! Keep rocking your workouts!

Best regards,
-Fred

Hi Allan,
We couldn't be happier to hear how much you're enjoying the LinkBuds. Don't forget to download the Sony Sound Connect App to elevate your experience even further.

Thanks for choosing Sony.

-Eliab

Hi Darth, we're very sorry to hear you're having trouble with the software performance and noise cancellation on your WF-LS910N earbuds. That's definitely not the experience we want you to have with our products.
Here are a few things you can try that might help:

-In the Sony | Sound Connect app, try recalibrating the noise-cancelling feature. Sometimes, environmental changes or even how they fit in your ear can affect its performance, and recalibration can optimize it.
-Reset the earbuds. You can find the instructions on the following link: https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001614210.html

If these steps don't resolve the issues, please don't hesitate to contact our technical support team for assistance at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products and for your feedback.
Best regards,
Estefany

Hi OlmanM,

We're sorry to hear you're not having a great experience with the noise canceling and fit of your LinkBuds Fit earbuds. Both of these are crucial for a great listening experience. We recommend trying the different ear tip sizes included in the box to ensure you get a proper seal, as this can significantly improve both noise cancellation and stability.

If you continue to have issues, please contact or support team through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US.

Thanks for choosing Sony.
Best regards,
Eliab

Hi United07, thank you for sharing your positive review of the WFLS910N!

We're thrilled to hear that you're enjoying the great sound and fantastic bass. It's always our goal to provide high-quality audio products that meet our customers' expectations. If you have any questions or need further assistance, feel free to reach out.

Thanks for choosing Sony!
Gus

Hi crowbar25,

Thanks for the 5-star review! We're so glad to hear you had a smooth experience with Best Buy and that you're enjoying your noise-cancelling earbuds! We hope they continue to provide you with excellent sound and comfort. Thanks for choosing Sony!
-Aldair

Hi Marc, Your review made our day! We are thrilled to hear that you love everything about your new LinkBuds Fit and you are having an enjoyable listening experience using them. We appreciate your awesome feedback. Thank you for choosing Sony! -Jess

Hi Mr601613, Thank you for your fantastic 5-star review of the WFLS910N LinkBuds Fit! We're thrilled to hear that you love the noise canceling and volume features of the earbuds. Your feedback about the case locator is valuable, and we'll certainly consider it for future improvements. Enjoy your listening experience and thanks for choosing Sony! - Romeo

Hi JenniferN,

You made the right choice! We're glad that you and your daughter are enjoying the performance of the LinkBuds Fit. Thank you for choosing Sony!

-Ralph

Hello JeyzonT,

Thank you for considering Sony products.

We are sorry to hear that you are experiencing issues with the WFLS910N earbuds. We apologize for the discomfort and any problems with audio quality. To help resolve these issues, we recommend checking the following steps:

Firmware Update to Version 1.4.0: Please install the latest software to enhance performance and functionality. Detailed instructions are available here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-ls910n/software/00347097

Reset the Headset: This process clears temporary bugs without erasing pairing information. Instructions can be found here: https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001614211.html

Initialize (Factory Reset): Use this step to fully restore the headset settings if resetting does not resolve the issue. (Please note this will delete all pairing information.) Detailed instructions are available here: https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001614210.html

Ensure Proper Fit: Please verify that the earbud tips are correctly attached and that the earbuds are securely placed in your ears. An improper fit can affect both comfort and sound quality. We suggest trying all available sizes to find the best fit. For visual guidance on how to wear the earbuds properly, please visit:
https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001608561.html?search=wear

We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.

You’ll find all the necessary contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi SpeKT, thanks for taking the time to share your experience with the Sony - LinkBuds Fit. We are truly sorry to hear that they've not performed as you expected, and that the right earbud isn't working anymore. This is not the experience we want you to have. Here are some recommendations: as per sound quality, this model allows you to customize it to your liking, you can download the Sony Sound Connect app and use the Equalizer, select Clear bass setting, set the 360 Reality Audio on, and so much more! In regards to the right earbud not working, you can try:
- Cleaning the charging contacts on the right earbud and case
- Initializing the headset to restore factory settings
you can check the link below for instructions: https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001614210.html?search=restore
If the issue persists do not hesitate to contact us via: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Best regards, -Dominick

Hi 1Choice21, We are sorry to hear that you are having difficulties with your Sony LinkBuds Fit. Please try to replace Ear Fitting Supporters and check if the issue still occurs: The LinkBuds Fit come with medium-sized (M) ear fitting supporters attached. If these are too big or too small, you can try different sizes to find the best fit. It's recommended to start with larger sizes and work your way down to smaller sizes until you find the most comfortable fit. The best fitting supporter may be different for each ear. You can follow the instructions to replace the fitting supporters:

Gently raise the fitting supporter and remove it from one side of the LinkBuds.
Select a different size fitting supporter and align the protruding part of the LinkBud with the cutout on the fitting supporter.
Make sure to insert the fitting supporter completely and check that there is no movement on the LinkBuds by shaking your head back and forth.

Should you need assistance with your Sony product, please contact us for help.

Send us an email at socialsupport@am.sony.com using the format below.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi AnnayR,

This is not the experience that we want you to have. Sony's commitment to customer satisfaction is our top priority.

For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app). Resetting and initializing the headset may help resolve those issues:

Resetting the headset
-Set the headset units into the charging case. Leave the charging case lid open.
-Press and hold the reset button on the back of the charging case for about 20 seconds or more. After about 15 seconds, the indicator (orange) on the charging case flashes for about 5 seconds. Then, the indicator on the charging case turns off and the headset will be reset.

Note: Do not release your finger from the reset button on the charging case while the indicator (orange) is flashing. If you release your finger, the headset will be initialized

-Check that the indicator turns off and then release your finger. The pairing information and other settings are retained.

If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.

Initializing the headset
-Set the headset units into the charging case. Leave the charging case lid open.
-Press and hold the initialize button on the back of the charging case for about 15 seconds or more. After about 15 seconds, the indicator (orange) on the charging case flashes for about 5 seconds.
-Release your finger within 5 seconds after the indicator (orange) on the charging case starts flashing. When the initializing is complete, the indicator (green) on the charging case flashes 4 times.

This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the connected device and then pair them again.

These headphones come with a 1-year manufacturer's limited warranty. If still not resolved, please contact our product support team via phone call or chat through this link:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph