Customer Ratings & Reviews

Hello NatL,

Thank you for considering Sony products. We sincerely apologize for the discomfort you’ve experienced with the right earbud of your WFLS910N. We're glad to hear you enjoy the sound quality and functions, and we want to help improve your experience.

We recommend trying different earbud tips to ensure a proper fit and avoid discomfort. For guidance on how to properly wear the earbuds, please review the following article: https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001608561.html

If you need any further assistance, please feel free to contact our support team. You can reach us here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

Best regards,
-Fred

Thank you for sharing your feedback, RjB1.

We are very sorry to hear that your LinkBuds Fit are no longer performing as they should, especially regarding the noise canceling and battery life. We understand how disappointing this is after a year of use, as we strive for much better longevity and value.

We would like to see if there is anything we can do to help. Please reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so our specialists can look into this for you.

Thank you for choosing Sony.

Best regards,
Gus,
Sony Social Media Team

Hi Jones!
It is a truly pleasure to hear you're loving your new Linbuds Fit earbuds. We're really grateful you took the time to share your experience and give us a highly recommend!

Your earbuds are packed with features designed to enhance your listening experience. The Digital Noise Cancelling technology is there to keep your music clear and immersive, while the Adaptive Sound Control automatically adjusts the ambient sound settings based on what you're doing.

Thanks for choosing Sony!
Best regards,
Estefany

Hi FranciscoL,

We’re happy to hear you’re loving the sound quality and comfort of your LinkBuds Fit! Regarding the battery, we recommend checking the Sony | Sound Connect app to ensure your firmware is up to date, as updates often optimize performance. Additionally, disabling features like DSEE Extreme or Speak-to-Chat when not in use can help extend your listening time per charge.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Luis, thank you so much for sharing that feedback!
We are really happy to hear that the design of the new LinkBuds Fit has completely solved the issue you experienced with your earlier earbuds.

We put a lot of focus into creating that secure and comfortable fit, making sure that the addition of the Fitting Supporters and earbud tips keeps them perfectly stable so you can enjoy your audio all day long without worry.

Thank you for being a valued Sony customer!
Best regards,
Estefany

Hi RobertS,

We are honored to hear that your new LinkBuds Fit are performing excellently for you. We take great pride in delivering top-tier sound quality in a design that fits seamlessly into your lifestyle, and it’s fantastic to know we’ve hit the mark.

Thank you for choosing Sony and making us a part of your daily listening.

Regards,
Dominick

Hello ABHISHEKJ,

Thank you for choosing Sony!

It brings us great satisfaction to hear how much you're enjoying the treble and bass in your WF-LS910N earphones! We're especially happy that you find the customizable sound options amazing, making the music sound so lively. Thanks for letting us know they're worth the price for you!

Best regards,
-Fred

Hi Darryl!
Thanks for your feedback! It's fantastic to know you're enjoying your WF-LS910N earbuds!

We designed them to be well-made and long-lasting, with great sound quality and a super easy setup process.

Thanks for choosing Sony!
Best regards,
Estefany

Thank you for the fantastic review, DamarisP!

We are absolutely thrilled to hear that you are loving your LinkBuds fit! It’s wonderful to know that the noise canceling is hitting the mark for you—we designed them to provide that perfect amazing silence so you can focus on your music or calls without distractions.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Thank you for your feedback, Cesar! We're glad to hear you're enjoying the WF-LS910N and that they stay secure during running and workouts. Comfort and fit are essential for an active lifestyle, and the LinkBuds Fit are designed to provide a snug, comfortable fit to help them stay in place during all kinds of movement. For best performance, we recommend regularly cleaning the earbud tips and making sure they are properly attached, as this maintains both comfort and sound quality.

Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi GrantW,

You made the right choice upgrading to the Sony LinkBuds Fit! We're glad that you like the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

-Ralph

Hi Zakooooo, thank you for providing your feedback on the WF-LS910N earbuds. It seems that you and your wife had different experiences regarding their fit and comfort. As you mentioned, the fit might not be suitable for everyone, which is a common issue with earbuds due to variations in ear shapes and sizes.

To help improve the comfort, you might want to try selecting the correct earbud tips for optimal fit. The following information could be useful:

1. Wear the earbuds properly: Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This ensures the earbuds are firmly placed in the ear canal.
2. Select the right earbud tips: Different sizes of earbud tips are supplied, so you can achieve the best noise cancellation and sound quality. You may check the optimal size of the earbud tips using the Determines Optimal Earbud Tips function in the Sony | Sound Connect app.

3. Measure the air-tightness: Use the Determines Optimal Earbud Tips function in the Sony | Sound Connect app to measure how snug the earbud tips fit in your ears. This function helps you achieve the optimal noise cancellation effect and sound quality.

If you continue to experience discomfort, you might consider using different sizes or types of earbud tips to find the most comfortable fit for your ears.

Regarding the sound quality, it's great to hear that you found it to be good. Ensuring a proper fit can also enhance the overall sound experience by improving noise isolation.

I hope these tips help improve your experience with the WF-LS910N earbuds. If you have any further concerns or need additional assistance, feel free to reach out, and you can check the link below for further information.

How to wear the earbud headphones and select the right size earbud tips
https://www.sony.com/electronics/support/articles/00262839

Thanks for choosing Sony!
Gus

Thank you for the review, ChristieG!

We’re so happy to hear that your LinkBuds Fit are checking all the boxes for you! It's awesome to know you’re loving the fit and the sound.

Thanks for choosing Sony!

Best regards,
Gus, Sony Social Media Team

Hello BrianR,

Thank you for choosing Sony!

It brings us great joy to hear that the WFLS910N earbuds provide you with a comfortable fit and excellent noise reduction. We're delighted that the sound quality enhances your listening experience, reflecting our dedication to superior audio performance. Thank you for your positive feedback.

Best regards,
-Fred

Hi Disappointed,

That's excellent feedback! We are thrilled to hear that you are so happy with the clarity and sound quality of the LinkBuds Fit that you purchased a second pair. Thanks for choosing Sony.

Best regards, Eliab

Hi Chrisdelco,

It is fantastic to hear that you are enjoying the sound quality and battery life of your new LinkBuds Fit! We are thrilled that they have proven to be a great purchase for you.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Nagai,
Thank you for sharing your experience with us. We are delighted to hear that you are enjoying your Sony LinkBuds Fit. To learn more about the controls and additional features of your earbuds, please visit this link: https://helpguide.sony.net/mdr/2975/v1/en/index.html. Thank you for choosing Sony! Enjoy! -Maria

Hey anitagonzalez, thank you for your wonderful feedback!

We're thrilled to hear how much you're enjoying the WF-LS910N earbuds. Their superior sound quality, delivering both intensity and clarity, is designed to enhance your music experience.

Your satisfaction with Sony’s products and Best Buy's service means a lot to us. If you ever need assistance or have questions about your earbuds, please feel free to reach out.

Thank you for choosing Sony!
Gus