Customer Ratings & Reviews

Thank you for the five-star review, RogerP!

We are glad to hear that you trust the Sony brand, though we are sorry the fit of the LinkBuds Fit wasn't quite right for your ears. Comfort is very personal, and we are pleased that you were able to swap them for an over-the-head model that feels better for you.

We appreciate you staying with the Sony family!

Best regards, Gus, Sony Social Media Team

Hi FeliciaK!
It's great to hear that your LinkBuds Fit are providing you with wonderful sound quality!

The LinkBuds Fit are an excellent choice, especially since they're specifically engineered for both comfort and a secure fit even during activity, thanks to the Air Fitting Supporters.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi JesseC,
Thanks for reaching out about your LinkBuds Fit. We're sorry to hear your left earbud is completely out. That's definitely frustrating, especially since you found them comfortable enough for sleeping and enjoyed the sound quality.

While it sounds like you've already been through a lot of troubleshooting, there are a couple of crucial steps that sometimes get missed. If you haven't already tried these specific actions, please give them a try:

1) Initialize your earbuds. Find detailed instructions here: https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001614210.html

2) Please take a moment to double-check that the charging contacts on both the left earbud and in the charging case well are perfectly clean and dry. Because these are open-ring, sometimes lint or a tiny bit of ear wax can block the connection and prevent the earbud from fully charging or turning on.

If those steps don't bring your left earbud back to life, the next step is to contact our dedicated support team. You can reach them directly for service assistance here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products and for bringing this to our attention.
Best regards,
Estefany

Hello AndreaL,

Thank you for choosing Sony!

That's wonderful to hear! We're thrilled that your Mama loves her WF-LS910N headphones and finds them so simple to use. It's great to know the easy setup and nice battery life are making her listening experience enjoyable. Thanks so much for sharing her positive feedback!

Best regards,
-Fred

Hello PatrickC,

Thank you for your feedback on the WFLS910N earbuds! We're delighted to hear that you're enjoying the sound quality. The WFLS910N has been designed to handle a variety of conditions, including intense workouts that involve a lot of sweating. We are confident that it will continue to perform well even when you're running with a full sweat. Thank you for choosing Sony!

Best regards,
-Fred

Hi, WalterAmaya,

Thanks for the review and the 5-stars rating! We are delighted to hear how much you are enjoying your Sony Earbuds! With excellent sound and call quality, and improved Ambient Sound Mode, staying connected to the people and content you love has never been easier!

Thanks for choosing Sony, have a great day!
-DiegoV

Hello Steve,

Thank you for considering Sony products.

We truly appreciate you sharing your experience with the WF-LS910N earbuds, and we sincerely apologize for the discomfort you’ve encountered during your workouts.

To help improve the fit and stability, we recommend trying the following technique:

Proper Insertion Technique: Gently pull up on the top of your ear to straighten the ear canal, then insert the earbud tip into your ear and twist it slightly to secure a deeper and more stable fit.

For detailed guidance, please visit:
https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001608561.html

If you continue to experience discomfort or the earbuds don’t stay secure during your activities, we encourage you to contact Sony Customer Support for personalized assistance and possible solutions.

You can find all contact options and resources here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Your feedback is invaluable to us, and we are committed to ensuring you have the best possible experience with our products.

Best regards,
-Fred

Hi jboston511,

Thank you for sharing your thoughts on the LinkBuds Fit. We're thrilled to hear that you are pleased with the exceptional fit, comfort, and sound quality. However, we sincerely apologize for any disappointment you experienced with the tap controls, leading to your decision to return the product. We understand how frustrating it can be when controls do not function as intended, and we regret that your experience with the tap, double tap, and triple tap features fell short of your expectations.

Regarding the Wide Area Tap function, which allows users to control their earbuds by tapping their earlobes, we recognize that it can be a bit tricky for some individuals. Fortunately, you can customize this feature using the Sony | Sound Connect app. Here’s how to adjust the Wide Area Tap function:

1. Open the Sony | Sound Connect app.
2. Select the System tab.
3. Modify the settings to better align with your preferences.

Additionally, the app allows you to customize various other settings to enhance your overall experience. We truly appreciate your feedback and are committed to improving our products. We hope you'll consider Sony for your future purchases.

Sincerely,

Romeo
Sony Social Support

Hi JaHin!
Thanks for the review! We are delighted to hear that you are loving your new LinkBuds Fit. It’s great that the fit options work well for you and that you're having a good experience with your music and calls.

The LinkBuds Fit are designed for all day comfort, featuring our Flexible Air Wing Supporters for a secure feel.

Thanks for choosing Sony!
Best regards,
Estefany

Hi klmx,

Thanks for your feedback on the Sony LinkBuds Fit! We're glad you loved the sound and noise cancellation. We note your comments regarding the volume and price. We're always working to improve our products and appreciate you sharing your experience!
Thanks for choosing Sony.
-Eliab

Hi RichP,

We're thrilled to hear you're loving the excellent sound quality and the A+ noise canceling on your new LinkBuds Fit. We appreciate you taking the time to share your feedback!

Thankas for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hello CarlosM,

Thank you for choosing Sony!

We're excited to hear that your upgrade to the WFLS910N has been such a positive change from your previous pair. It is a true pleasure to know that you are enjoying the Adaptive Sound Control feature, which we designed to provide a seamless transition between staying aware of your surroundings and immersing yourself in your music. We are grateful that you chose to stay with the Sony family for your audio journey and hope these earbuds continue to enhance your daily listening.

Best regards,
-Fred

Hi Chukka, we're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl

Hi lindaj, we're glad your husband likes our product! Thanks for choosing Sony! ~Earl

Hi IreneC!
We feel privileged to know that you find them comfortable and are making good use of the noise canceling.

The Linkbuds Fit are designed to stay snug in your ears even when you're moving around. They also automatically adjust the sound based on your surroundings, so you get the best audio experience whether you're in a quiet room or a busy street.

We appreciate your decision to go with Sony!
Best regards,
Estefany

Hi JhoniB,

Thanks for the fantastic review! We're immensely pleased to hear you're enjoying the sound quality of your new LinkBuds—We really appreciate your recommendation!

Thanks for choosing Sony.

Sincerely,
Jenn | Sony Social Media Team.

Hi PatrickA,

Thank you for the wonderful 5-star review! We're so glad to hear that the WFLS910N earbuds are working great for you. It's fantastic to know that you find the connectivity with your iPhone seamless and that the battery life is exceeding your expectations.

Thanks for choosing Sony, have a great day!
DiegoV

Hi Kangaroo,

Thanks for sharing this honest review. While we're glad that you like most of the features of your LinkBuds Fit, we're sorry to learn that the noise canceling effects are not sufficient. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance.

For noise canceling issue, please follow the steps on this link to troubleshoot Noise Canceling issues when using the LinkBuds Fit.

https://www.sony.com/electronics/support/articles/00345468

Should you need further assistance regarding your concern, please let us know so we can turn your experience around. Sony has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

You may also send us an email at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hi JaylnR,

You made the right choice! We're glad that you like the comfort and dedicated app of the LinkBuds Fit. Thank you for choosing Sony!

-Ralph