Customer Ratings & Reviews

Hi Disappointed,

That's excellent feedback! We are thrilled to hear that you are so happy with the clarity and sound quality of the LinkBuds Fit that you purchased a second pair. Thanks for choosing Sony.

Best regards, Eliab

Hello CarlosM,

Thank you for choosing Sony!

We're excited to hear that your upgrade to the WFLS910N has been such a positive change from your previous pair. It is a true pleasure to know that you are enjoying the Adaptive Sound Control feature, which we designed to provide a seamless transition between staying aware of your surroundings and immersing yourself in your music. We are grateful that you chose to stay with the Sony family for your audio journey and hope these earbuds continue to enhance your daily listening.

Best regards,
-Fred

Hello BrianR,

Thank you for choosing Sony!

It brings us great joy to hear that the WFLS910N earbuds provide you with a comfortable fit and excellent noise reduction. We're delighted that the sound quality enhances your listening experience, reflecting our dedication to superior audio performance. Thank you for your positive feedback.

Best regards,
-Fred

Thank you for your feedback, Cesar! We're glad to hear you're enjoying the WF-LS910N and that they stay secure during running and workouts. Comfort and fit are essential for an active lifestyle, and the LinkBuds Fit are designed to provide a snug, comfortable fit to help them stay in place during all kinds of movement. For best performance, we recommend regularly cleaning the earbud tips and making sure they are properly attached, as this maintains both comfort and sound quality.

Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi GrantW,

You made the right choice upgrading to the Sony LinkBuds Fit! We're glad that you like the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

-Ralph

Hi FeliciaK!
It's great to hear that your LinkBuds Fit are providing you with wonderful sound quality!

The LinkBuds Fit are an excellent choice, especially since they're specifically engineered for both comfort and a secure fit even during activity, thanks to the Air Fitting Supporters.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi Zakooooo, thank you for providing your feedback on the WF-LS910N earbuds. It seems that you and your wife had different experiences regarding their fit and comfort. As you mentioned, the fit might not be suitable for everyone, which is a common issue with earbuds due to variations in ear shapes and sizes.

To help improve the comfort, you might want to try selecting the correct earbud tips for optimal fit. The following information could be useful:

1. Wear the earbuds properly: Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This ensures the earbuds are firmly placed in the ear canal.
2. Select the right earbud tips: Different sizes of earbud tips are supplied, so you can achieve the best noise cancellation and sound quality. You may check the optimal size of the earbud tips using the Determines Optimal Earbud Tips function in the Sony | Sound Connect app.

3. Measure the air-tightness: Use the Determines Optimal Earbud Tips function in the Sony | Sound Connect app to measure how snug the earbud tips fit in your ears. This function helps you achieve the optimal noise cancellation effect and sound quality.

If you continue to experience discomfort, you might consider using different sizes or types of earbud tips to find the most comfortable fit for your ears.

Regarding the sound quality, it's great to hear that you found it to be good. Ensuring a proper fit can also enhance the overall sound experience by improving noise isolation.

I hope these tips help improve your experience with the WF-LS910N earbuds. If you have any further concerns or need additional assistance, feel free to reach out, and you can check the link below for further information.

How to wear the earbud headphones and select the right size earbud tips
https://www.sony.com/electronics/support/articles/00262839

Thanks for choosing Sony!
Gus

Hello Steve,

Thank you for considering Sony products.

We truly appreciate you sharing your experience with the WF-LS910N earbuds, and we sincerely apologize for the discomfort you’ve encountered during your workouts.

To help improve the fit and stability, we recommend trying the following technique:

Proper Insertion Technique: Gently pull up on the top of your ear to straighten the ear canal, then insert the earbud tip into your ear and twist it slightly to secure a deeper and more stable fit.

For detailed guidance, please visit:
https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001608561.html

If you continue to experience discomfort or the earbuds don’t stay secure during your activities, we encourage you to contact Sony Customer Support for personalized assistance and possible solutions.

You can find all contact options and resources here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Your feedback is invaluable to us, and we are committed to ensuring you have the best possible experience with our products.

Best regards,
-Fred

Hi JesseC,
Thanks for reaching out about your LinkBuds Fit. We're sorry to hear your left earbud is completely out. That's definitely frustrating, especially since you found them comfortable enough for sleeping and enjoyed the sound quality.

While it sounds like you've already been through a lot of troubleshooting, there are a couple of crucial steps that sometimes get missed. If you haven't already tried these specific actions, please give them a try:

1) Initialize your earbuds. Find detailed instructions here: https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001614210.html

2) Please take a moment to double-check that the charging contacts on both the left earbud and in the charging case well are perfectly clean and dry. Because these are open-ring, sometimes lint or a tiny bit of ear wax can block the connection and prevent the earbud from fully charging or turning on.

If those steps don't bring your left earbud back to life, the next step is to contact our dedicated support team. You can reach them directly for service assistance here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products and for bringing this to our attention.
Best regards,
Estefany

Hey anitagonzalez, thank you for your wonderful feedback!

We're thrilled to hear how much you're enjoying the WF-LS910N earbuds. Their superior sound quality, delivering both intensity and clarity, is designed to enhance your music experience.

Your satisfaction with Sony’s products and Best Buy's service means a lot to us. If you ever need assistance or have questions about your earbuds, please feel free to reach out.

Thank you for choosing Sony!
Gus

Hi SarrahG!
Thank you so much for your review of your LinkBuds Fit. We are delighted to hear that the background sound feature helps you stay aware of what’s going on around you when you need to!

Thanks for choosing Sony!
Best regards,
Estefany

Hello AndreaL,

Thank you for choosing Sony!

That's wonderful to hear! We're thrilled that your Mama loves her WF-LS910N headphones and finds them so simple to use. It's great to know the easy setup and nice battery life are making her listening experience enjoyable. Thanks so much for sharing her positive feedback!

Best regards,
-Fred

Hi RichP,

We're thrilled to hear you're loving the excellent sound quality and the A+ noise canceling on your new LinkBuds Fit. We appreciate you taking the time to share your feedback!

Thankas for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi klmx,

Thanks for your feedback on the Sony LinkBuds Fit! We're glad you loved the sound and noise cancellation. We note your comments regarding the volume and price. We're always working to improve our products and appreciate you sharing your experience!
Thanks for choosing Sony.
-Eliab

Hi Nagai,
Thank you for sharing your experience with us. We are delighted to hear that you are enjoying your Sony LinkBuds Fit. To learn more about the controls and additional features of your earbuds, please visit this link: https://helpguide.sony.net/mdr/2975/v1/en/index.html. Thank you for choosing Sony! Enjoy! -Maria

Hello PatrickC,

Thank you for your feedback on the WFLS910N earbuds! We're delighted to hear that you're enjoying the sound quality. The WFLS910N has been designed to handle a variety of conditions, including intense workouts that involve a lot of sweating. We are confident that it will continue to perform well even when you're running with a full sweat. Thank you for choosing Sony!

Best regards,
-Fred

Hi jboston511,

Thank you for sharing your thoughts on the LinkBuds Fit. We're thrilled to hear that you are pleased with the exceptional fit, comfort, and sound quality. However, we sincerely apologize for any disappointment you experienced with the tap controls, leading to your decision to return the product. We understand how frustrating it can be when controls do not function as intended, and we regret that your experience with the tap, double tap, and triple tap features fell short of your expectations.

Regarding the Wide Area Tap function, which allows users to control their earbuds by tapping their earlobes, we recognize that it can be a bit tricky for some individuals. Fortunately, you can customize this feature using the Sony | Sound Connect app. Here’s how to adjust the Wide Area Tap function:

1. Open the Sony | Sound Connect app.
2. Select the System tab.
3. Modify the settings to better align with your preferences.

Additionally, the app allows you to customize various other settings to enhance your overall experience. We truly appreciate your feedback and are committed to improving our products. We hope you'll consider Sony for your future purchases.

Sincerely,

Romeo
Sony Social Support

Hi JhoniB,

Thanks for the fantastic review! We're immensely pleased to hear you're enjoying the sound quality of your new LinkBuds—We really appreciate your recommendation!

Thanks for choosing Sony.

Sincerely,
Jenn | Sony Social Media Team.