Customer Ratings & Reviews

Hi Jones!
It is a truly pleasure to hear you're loving your new Linbuds Fit earbuds. We're really grateful you took the time to share your experience and give us a highly recommend!

Your earbuds are packed with features designed to enhance your listening experience. The Digital Noise Cancelling technology is there to keep your music clear and immersive, while the Adaptive Sound Control automatically adjusts the ambient sound settings based on what you're doing.

Thanks for choosing Sony!
Best regards,
Estefany

Hello ABHISHEKJ,

Thank you for choosing Sony!

It brings us great satisfaction to hear how much you're enjoying the treble and bass in your WF-LS910N earphones! We're especially happy that you find the customizable sound options amazing, making the music sound so lively. Thanks for letting us know they're worth the price for you!

Best regards,
-Fred

Hi Darryl!
Thanks for your feedback! It's fantastic to know you're enjoying your WF-LS910N earbuds!

We designed them to be well-made and long-lasting, with great sound quality and a super easy setup process.

Thanks for choosing Sony!
Best regards,
Estefany

Hi JaHin!
Thanks for the review! We are delighted to hear that you are loving your new LinkBuds Fit. It’s great that the fit options work well for you and that you're having a good experience with your music and calls.

The LinkBuds Fit are designed for all day comfort, featuring our Flexible Air Wing Supporters for a secure feel.

Thanks for choosing Sony!
Best regards,
Estefany

Hi Disappointed,

That's excellent feedback! We are thrilled to hear that you are so happy with the clarity and sound quality of the LinkBuds Fit that you purchased a second pair. Thanks for choosing Sony.

Best regards, Eliab

Hello BrianR,

Thank you for choosing Sony!

It brings us great joy to hear that the WFLS910N earbuds provide you with a comfortable fit and excellent noise reduction. We're delighted that the sound quality enhances your listening experience, reflecting our dedication to superior audio performance. Thank you for your positive feedback.

Best regards,
-Fred

Thank you for your feedback, Cesar! We're glad to hear you're enjoying the WF-LS910N and that they stay secure during running and workouts. Comfort and fit are essential for an active lifestyle, and the LinkBuds Fit are designed to provide a snug, comfortable fit to help them stay in place during all kinds of movement. For best performance, we recommend regularly cleaning the earbud tips and making sure they are properly attached, as this maintains both comfort and sound quality.

Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi GrantW,

You made the right choice upgrading to the Sony LinkBuds Fit! We're glad that you like the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

-Ralph

Hello CarlosM,

Thank you for choosing Sony!

We're excited to hear that your upgrade to the WFLS910N has been such a positive change from your previous pair. It is a true pleasure to know that you are enjoying the Adaptive Sound Control feature, which we designed to provide a seamless transition between staying aware of your surroundings and immersing yourself in your music. We are grateful that you chose to stay with the Sony family for your audio journey and hope these earbuds continue to enhance your daily listening.

Best regards,
-Fred

Hi Zakooooo, thank you for providing your feedback on the WF-LS910N earbuds. It seems that you and your wife had different experiences regarding their fit and comfort. As you mentioned, the fit might not be suitable for everyone, which is a common issue with earbuds due to variations in ear shapes and sizes.

To help improve the comfort, you might want to try selecting the correct earbud tips for optimal fit. The following information could be useful:

1. Wear the earbuds properly: Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This ensures the earbuds are firmly placed in the ear canal.
2. Select the right earbud tips: Different sizes of earbud tips are supplied, so you can achieve the best noise cancellation and sound quality. You may check the optimal size of the earbud tips using the Determines Optimal Earbud Tips function in the Sony | Sound Connect app.

3. Measure the air-tightness: Use the Determines Optimal Earbud Tips function in the Sony | Sound Connect app to measure how snug the earbud tips fit in your ears. This function helps you achieve the optimal noise cancellation effect and sound quality.

If you continue to experience discomfort, you might consider using different sizes or types of earbud tips to find the most comfortable fit for your ears.

Regarding the sound quality, it's great to hear that you found it to be good. Ensuring a proper fit can also enhance the overall sound experience by improving noise isolation.

I hope these tips help improve your experience with the WF-LS910N earbuds. If you have any further concerns or need additional assistance, feel free to reach out, and you can check the link below for further information.

How to wear the earbud headphones and select the right size earbud tips
https://www.sony.com/electronics/support/articles/00262839

Thanks for choosing Sony!
Gus

Hi FeliciaK!
It's great to hear that your LinkBuds Fit are providing you with wonderful sound quality!

The LinkBuds Fit are an excellent choice, especially since they're specifically engineered for both comfort and a secure fit even during activity, thanks to the Air Fitting Supporters.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi JesseC,
Thanks for reaching out about your LinkBuds Fit. We're sorry to hear your left earbud is completely out. That's definitely frustrating, especially since you found them comfortable enough for sleeping and enjoyed the sound quality.

While it sounds like you've already been through a lot of troubleshooting, there are a couple of crucial steps that sometimes get missed. If you haven't already tried these specific actions, please give them a try:

1) Initialize your earbuds. Find detailed instructions here: https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001614210.html

2) Please take a moment to double-check that the charging contacts on both the left earbud and in the charging case well are perfectly clean and dry. Because these are open-ring, sometimes lint or a tiny bit of ear wax can block the connection and prevent the earbud from fully charging or turning on.

If those steps don't bring your left earbud back to life, the next step is to contact our dedicated support team. You can reach them directly for service assistance here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products and for bringing this to our attention.
Best regards,
Estefany

Hello Steve,

Thank you for considering Sony products.

We truly appreciate you sharing your experience with the WF-LS910N earbuds, and we sincerely apologize for the discomfort you’ve encountered during your workouts.

To help improve the fit and stability, we recommend trying the following technique:

Proper Insertion Technique: Gently pull up on the top of your ear to straighten the ear canal, then insert the earbud tip into your ear and twist it slightly to secure a deeper and more stable fit.

For detailed guidance, please visit:
https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001608561.html

If you continue to experience discomfort or the earbuds don’t stay secure during your activities, we encourage you to contact Sony Customer Support for personalized assistance and possible solutions.

You can find all contact options and resources here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Your feedback is invaluable to us, and we are committed to ensuring you have the best possible experience with our products.

Best regards,
-Fred

Hey anitagonzalez, thank you for your wonderful feedback!

We're thrilled to hear how much you're enjoying the WF-LS910N earbuds. Their superior sound quality, delivering both intensity and clarity, is designed to enhance your music experience.

Your satisfaction with Sony’s products and Best Buy's service means a lot to us. If you ever need assistance or have questions about your earbuds, please feel free to reach out.

Thank you for choosing Sony!
Gus

Hi, WalterAmaya,

Thanks for the review and the 5-stars rating! We are delighted to hear how much you are enjoying your Sony Earbuds! With excellent sound and call quality, and improved Ambient Sound Mode, staying connected to the people and content you love has never been easier!

Thanks for choosing Sony, have a great day!
-DiegoV

Hello AndreaL,

Thank you for choosing Sony!

That's wonderful to hear! We're thrilled that your Mama loves her WF-LS910N headphones and finds them so simple to use. It's great to know the easy setup and nice battery life are making her listening experience enjoyable. Thanks so much for sharing her positive feedback!

Best regards,
-Fred

Hi Nagai,
Thank you for sharing your experience with us. We are delighted to hear that you are enjoying your Sony LinkBuds Fit. To learn more about the controls and additional features of your earbuds, please visit this link: https://helpguide.sony.net/mdr/2975/v1/en/index.html. Thank you for choosing Sony! Enjoy! -Maria

Hi klmx,

Thanks for your feedback on the Sony LinkBuds Fit! We're glad you loved the sound and noise cancellation. We note your comments regarding the volume and price. We're always working to improve our products and appreciate you sharing your experience!
Thanks for choosing Sony.
-Eliab

Hi RichP,

We're thrilled to hear you're loving the excellent sound quality and the A+ noise canceling on your new LinkBuds Fit. We appreciate you taking the time to share your feedback!

Thankas for choosing Sony!

Sincerely,
Jenn | Sony North America.