Customer Ratings & Reviews

Hi KingMidas,
Thank you for your feedback! We're delighted to hear that you found the WF-LS910N earbuds to be a perfect addition to your audio collection.
Our Linkbuds Fit combines excellent noise canceling with an improved Ambient Sound Mode.
Enjoy your listening experience!

Thanks for choosing Sony!
- Stephanie

Hi drswag,

Thank you for your wonderful feedback! We're thrilled to hear how much you're enjoying the LinkBuds. Wishing you many incredible moments with them! We appreciate your choice of Sony.
-Eliab

Hi RebeccaF, Thank you for this fantastic review of your LinkBuds Fit. We're really glad you love the amazing noise cancellation, exceptional sound quality, and you appreciate that they are great for watching movies. We hope you enjoy the LinkBuds Fit, not only as noise canceling music listening devices, but as communication tools. Thanks for choosing Sony! -Jess

Hi Darien,

Thank you for your feedback on the WFLS910N LinkBuds Fit. We're glad to hear that you appreciate the design and fit of the earbuds. We understand your concerns regarding the sound quality, call quality, and battery life.

Regarding the connection issues you experienced while walking outdoors, there are a few troubleshooting steps you can try to improve the stability of the connection:
1. Change the Bluetooth Connection Quality: In the Sony | Sound Connect app, you can adjust the Bluetooth Connection Quality setting to prioritize a stable connection. This may help reduce audio skipping.
2. Turn off the Speak-to-Chat function: This feature can sometimes cause interruptions in the audio. You can disable it in the Sony | Sound Connect app under the Sound tab.
3. Minimize Interference: Ensure that no other devices are connected to the headphones simultaneously, as this can cause interference. Additionally, try to keep the headphones and the playback device close together.
4. Reset the Headphones and Playback Device: Sometimes, resetting both the headphones and the playback device can resolve temporary malfunctions. Place the headphones in the charging case, close the lid, wait a few seconds, and then remove them. Restart your playback device as well.
5. Reinitialize the Headphones: If the issue persists, you can initialize the headphones to return them to factory settings and pair them again with your device.
Ref: https://www.sony.com/electronics/support/articles/00345475

We hope these steps help improve your experience with the LinkBuds Fit. Should you need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.

Name:
BestBuy Username:
Model Number:
Issue/Concern:
Telephone Number:

Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones


Thank you so much for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hello Kwat,

Thank you for considering Sony products.

We sincerely apologize for the inconvenience you have experienced regarding the battery life and noise-canceling performance of your LinkBuds Fit (WF-LS910N). While we are glad to hear the fit is better for you, we understand the frustration when the performance does not match the advertised specifications.

Please note that the available operating times of the headset will depend on features that are being used, such as Ambient Sound or Noise Canceling. You can check more details about the available operating time at this link:
https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001612417.html

For the noise-canceling issue, we recommend following the steps in this article:
https://www.sony.com/electronics/support/articles/00345468

Additionally, we suggest performing the following:

Reset the Headset: This process clears temporary bugs without erasing pairing information. Instructions are available here: https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001614211.html

Initialize (Factory Reset): Use this step to fully restore the headset settings if resetting does not resolve the issue. (Please note this will delete all pairing information.) Instructions can be found here: https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001614210.html

We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi Angel726,

Thanks for the great feedback! It brings us great joy to hear how much you're loving the WFLS910N! Don' forget to download the Sony Sound Connect App to elevate your experience even further.
Thanks for choosing Sony.

-Eliab

Hi rick, Thanks for the 5-star rating! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig

Hello WilliamsG, thank you for this fantastic score! We're thrilled to hear you're enjoying your LinkBuds Fit exceptional sound quality. Thank you for choosing Sony! Best regards, -Jenn.

Hi Scott, we're glad you love your new earbuds! Thanks for choosing Sony! ~Earl

Hi United07, thank you for sharing your positive review of the WFLS910N!

We're thrilled to hear that you're enjoying the great sound and fantastic bass. It's always our goal to provide high-quality audio products that meet our customers' expectations. If you have any questions or need further assistance, feel free to reach out.

Thanks for choosing Sony!
Gus

Hello JordanS,

Thank you for choosing Sony!

It brings us great joy to hear your positive impressions of the WFLS910N’s sound quality. We appreciate your observation of the performance differences compared to our higher-tier models, as such feedback is invaluable in our ongoing commitment to delivering quality products across all levels.

Best regards,
-Fred

Hi MichaelS,

Awesome! We're glad that your son is enjoying the fit and sound quality of the headphones. Thank you for choosing Sony!

-Ralph

Hi ChadD, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi AndrewD! It's fantastic to hear that your LinkBuds Fit are working amazingly well and that you feel their performance is very nice for the price! We are genuinely grateful for your honest feedback.

We acknowledge your feedback on the sensitivity issues, and we always use customer input like this to review and refine our design and technology.

Thanks for choosing Sony!
Best regards,
Estefany

Thank you for your review, JonathanV!

We’re glad to hear you’re enjoying the sound quality of your LinkBuds Fit. We understand that finding the perfect fit can take a moment of trial and error, but we hope the multiple earbud tip and Air Fitting Supporter options help you find a secure, comfortable seal for your daily use.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi Lu669, Thank you so much for the 5 stars! We're thrilled to hear that you're loving your LinkBuds Fit earbuds. Thank you so much for choosing Sony! Enjoy! -Maria

Hi JavierH, Thank you for your feedback on the LinkBuds Fit. It's great to hear that you are enjoying the excellent quality and long battery life of these earbuds. Thank you for choosing Sony! -Carl