Customer Ratings & Reviews

Hi Kangaroo,

Thanks for sharing this honest review. While we're glad that you like most of the features of your LinkBuds Fit, we're sorry to learn that the noise canceling effects are not sufficient. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance.

For noise canceling issue, please follow the steps on this link to troubleshoot Noise Canceling issues when using the LinkBuds Fit.

https://www.sony.com/electronics/support/articles/00345468

Should you need further assistance regarding your concern, please let us know so we can turn your experience around. Sony has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

You may also send us an email at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hi PatrickA,

Thank you for the wonderful 5-star review! We're so glad to hear that the WFLS910N earbuds are working great for you. It's fantastic to know that you find the connectivity with your iPhone seamless and that the battery life is exceeding your expectations.

Thanks for choosing Sony, have a great day!
DiegoV

Hi JaylnR,

You made the right choice! We're glad that you like the comfort and dedicated app of the LinkBuds Fit. Thank you for choosing Sony!

-Ralph

Hi CaptainMarvelfan, Awesome! Thank you for sharing your positive review of the LinkBuds Fit! We're thrilled to hear that you find them to be great earbuds with clear call quality, seamless phone connectivity, and impressive battery life. Your feedback is greatly appreciated and helps us continue to improve our products. Enjoy your listening experience, and thanks for choosing Sony! - Romeo

Hi IreneC!
We feel privileged to know that you find them comfortable and are making good use of the noise canceling.

The Linkbuds Fit are designed to stay snug in your ears even when you're moving around. They also automatically adjust the sound based on your surroundings, so you get the best audio experience whether you're in a quiet room or a busy street.

We appreciate your decision to go with Sony!
Best regards,
Estefany

Hi, Zamsrt8,

Thanks for the review and the 5-stars rating! It makes us really happy to hear how much you are enjoying your Sony Earbuds and their fantastic sound quality and Noise Cancellation feature! Keep in mind, the box will included different Earbud tips sizes for you to find the one the fits you the most!

Thanks for choosing Sony, have a wonderful day!
-DiegoV

Hi rick, Thanks for the 5-star rating! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig

Hi Scott, we're glad you love your new earbuds! Thanks for choosing Sony! ~Earl

Hi AliceS. We're thrilled to hear that you're enjoying your new earbuds, especially the great sound quality, effective noise cancellation, and reliable battery life!. Thanks for choosing Sony and enjoy your earbuds everywhere you go!. -Milton

Hi Heroffxl,

Amazing! We're thrilled that you like the sound quality and design of the LinkBuds Fit. Thank you for choosing Sony!

-Ralph

Hi SarrahG!
Thank you so much for your review of your LinkBuds Fit. We are delighted to hear that the background sound feature helps you stay aware of what’s going on around you when you need to!

Thanks for choosing Sony!
Best regards,
Estefany

Hi DaenaH,

Thanks for sharing your feedback! We're so happy to hear how much you're loving the LinkBuds.
Don't forget to download the Sony Sound Connect App to elevate your experience even further! Thank you for choosing Sony!
-Eliab

Hi Darien,

Thank you for your feedback on the WFLS910N LinkBuds Fit. We're glad to hear that you appreciate the design and fit of the earbuds. We understand your concerns regarding the sound quality, call quality, and battery life.

Regarding the connection issues you experienced while walking outdoors, there are a few troubleshooting steps you can try to improve the stability of the connection:
1. Change the Bluetooth Connection Quality: In the Sony | Sound Connect app, you can adjust the Bluetooth Connection Quality setting to prioritize a stable connection. This may help reduce audio skipping.
2. Turn off the Speak-to-Chat function: This feature can sometimes cause interruptions in the audio. You can disable it in the Sony | Sound Connect app under the Sound tab.
3. Minimize Interference: Ensure that no other devices are connected to the headphones simultaneously, as this can cause interference. Additionally, try to keep the headphones and the playback device close together.
4. Reset the Headphones and Playback Device: Sometimes, resetting both the headphones and the playback device can resolve temporary malfunctions. Place the headphones in the charging case, close the lid, wait a few seconds, and then remove them. Restart your playback device as well.
5. Reinitialize the Headphones: If the issue persists, you can initialize the headphones to return them to factory settings and pair them again with your device.
Ref: https://www.sony.com/electronics/support/articles/00345475

We hope these steps help improve your experience with the LinkBuds Fit. Should you need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.

Name:
BestBuy Username:
Model Number:
Issue/Concern:
Telephone Number:

Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones


Thank you so much for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi RebeccaF, Thank you for this fantastic review of your LinkBuds Fit. We're really glad you love the amazing noise cancellation, exceptional sound quality, and you appreciate that they are great for watching movies. We hope you enjoy the LinkBuds Fit, not only as noise canceling music listening devices, but as communication tools. Thanks for choosing Sony! -Jess

Hi KingMidas,
Thank you for your feedback! We're delighted to hear that you found the WF-LS910N earbuds to be a perfect addition to your audio collection.
Our Linkbuds Fit combines excellent noise canceling with an improved Ambient Sound Mode.
Enjoy your listening experience!

Thanks for choosing Sony!
- Stephanie

Hi drswag,

Thank you for your wonderful feedback! We're thrilled to hear how much you're enjoying the LinkBuds. Wishing you many incredible moments with them! We appreciate your choice of Sony.
-Eliab

Hello ByronG,

Thank you for considering Sony products.

We sincerely apologize for the inconvenience and frustration you have experienced with your WF-LS910N earbuds. We understand how disappointing it is to face Bluetooth audio cutting out, the right earbud losing charging capacity, and ultimately stopping working after only a few months of use. Additionally, we regret the discomfort and fit issues you encountered, especially while running, which caused the earbuds to fall out frequently.

Please try the following steps to improve your earbuds' performance:

Firmware Update to Version 1.5.1: Installing the latest firmware can enhance stability and fix bugs. Instructions are available here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-ls910n/software/00347097

Reset the Headset: This can clear temporary issues without deleting pairing info. Instructions here: https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001614211.html

Initialize (Factory Reset): If resetting doesn’t help, a full factory reset may be necessary (note this deletes pairing info): https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001614210.html

If these steps do not resolve the issues, please contact our dedicated support team for advanced troubleshooting. You can find contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi Angel726,

Thanks for the great feedback! It brings us great joy to hear how much you're loving the WFLS910N! Don' forget to download the Sony Sound Connect App to elevate your experience even further.
Thanks for choosing Sony.

-Eliab

Hello WilliamsG, thank you for this fantastic score! We're thrilled to hear you're enjoying your LinkBuds Fit exceptional sound quality. Thank you for choosing Sony! Best regards, -Jenn.