Customer Ratings & Reviews

Thank you for your review, JonathanV!

We’re glad to hear you’re enjoying the sound quality of your LinkBuds Fit. We understand that finding the perfect fit can take a moment of trial and error, but we hope the multiple earbud tip and Air Fitting Supporter options help you find a secure, comfortable seal for your daily use.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi klmx,

Thanks for your feedback on the Sony LinkBuds Fit! We're glad you loved the sound and noise cancellation. We note your comments regarding the volume and price. We're always working to improve our products and appreciate you sharing your experience!
Thanks for choosing Sony.
-Eliab

Hi FeliciaK!
It's great to hear that your LinkBuds Fit are providing you with wonderful sound quality!

The LinkBuds Fit are an excellent choice, especially since they're specifically engineered for both comfort and a secure fit even during activity, thanks to the Air Fitting Supporters.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi FranciscoL,

We’re happy to hear you’re loving the sound quality and comfort of your LinkBuds Fit! Regarding the battery, we recommend checking the Sony | Sound Connect app to ensure your firmware is up to date, as updates often optimize performance. Additionally, disabling features like DSEE Extreme or Speak-to-Chat when not in use can help extend your listening time per charge.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Chukka, we're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl

Hi JesseC,
Thanks for reaching out about your LinkBuds Fit. We're sorry to hear your left earbud is completely out. That's definitely frustrating, especially since you found them comfortable enough for sleeping and enjoyed the sound quality.

While it sounds like you've already been through a lot of troubleshooting, there are a couple of crucial steps that sometimes get missed. If you haven't already tried these specific actions, please give them a try:

1) Initialize your earbuds. Find detailed instructions here: https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001614210.html

2) Please take a moment to double-check that the charging contacts on both the left earbud and in the charging case well are perfectly clean and dry. Because these are open-ring, sometimes lint or a tiny bit of ear wax can block the connection and prevent the earbud from fully charging or turning on.

If those steps don't bring your left earbud back to life, the next step is to contact our dedicated support team. You can reach them directly for service assistance here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products and for bringing this to our attention.
Best regards,
Estefany

Hi lindaj, we're glad your husband likes our product! Thanks for choosing Sony! ~Earl

Hi RichP,

We're thrilled to hear you're loving the excellent sound quality and the A+ noise canceling on your new LinkBuds Fit. We appreciate you taking the time to share your feedback!

Thankas for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi Kangaroo,

Thanks for sharing this honest review. While we're glad that you like most of the features of your LinkBuds Fit, we're sorry to learn that the noise canceling effects are not sufficient. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance.

For noise canceling issue, please follow the steps on this link to troubleshoot Noise Canceling issues when using the LinkBuds Fit.

https://www.sony.com/electronics/support/articles/00345468

Should you need further assistance regarding your concern, please let us know so we can turn your experience around. Sony has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

You may also send us an email at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hello Steve,

Thank you for considering Sony products.

We truly appreciate you sharing your experience with the WF-LS910N earbuds, and we sincerely apologize for the discomfort you’ve encountered during your workouts.

To help improve the fit and stability, we recommend trying the following technique:

Proper Insertion Technique: Gently pull up on the top of your ear to straighten the ear canal, then insert the earbud tip into your ear and twist it slightly to secure a deeper and more stable fit.

For detailed guidance, please visit:
https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001608561.html

If you continue to experience discomfort or the earbuds don’t stay secure during your activities, we encourage you to contact Sony Customer Support for personalized assistance and possible solutions.

You can find all contact options and resources here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Your feedback is invaluable to us, and we are committed to ensuring you have the best possible experience with our products.

Best regards,
-Fred

Hi JaylnR,

You made the right choice! We're glad that you like the comfort and dedicated app of the LinkBuds Fit. Thank you for choosing Sony!

-Ralph

Hi CaptainMarvelfan, Awesome! Thank you for sharing your positive review of the LinkBuds Fit! We're thrilled to hear that you find them to be great earbuds with clear call quality, seamless phone connectivity, and impressive battery life. Your feedback is greatly appreciated and helps us continue to improve our products. Enjoy your listening experience, and thanks for choosing Sony! - Romeo

Hi JhoniB,

Thanks for the fantastic review! We're immensely pleased to hear you're enjoying the sound quality of your new LinkBuds—We really appreciate your recommendation!

Thanks for choosing Sony.

Sincerely,
Jenn | Sony Social Media Team.

Hi PatrickA,

Thank you for the wonderful 5-star review! We're so glad to hear that the WFLS910N earbuds are working great for you. It's fantastic to know that you find the connectivity with your iPhone seamless and that the battery life is exceeding your expectations.

Thanks for choosing Sony, have a great day!
DiegoV

Thank you for the five-star review, RogerP!

We are glad to hear that you trust the Sony brand, though we are sorry the fit of the LinkBuds Fit wasn't quite right for your ears. Comfort is very personal, and we are pleased that you were able to swap them for an over-the-head model that feels better for you.

We appreciate you staying with the Sony family!

Best regards, Gus, Sony Social Media Team

Hi, Zamsrt8,

Thanks for the review and the 5-stars rating! It makes us really happy to hear how much you are enjoying your Sony Earbuds and their fantastic sound quality and Noise Cancellation feature! Keep in mind, the box will included different Earbud tips sizes for you to find the one the fits you the most!

Thanks for choosing Sony, have a wonderful day!
-DiegoV

Hi rick, Thanks for the 5-star rating! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig

Hi Scott, we're glad you love your new earbuds! Thanks for choosing Sony! ~Earl

Hi Heroffxl,

Amazing! We're thrilled that you like the sound quality and design of the LinkBuds Fit. Thank you for choosing Sony!

-Ralph