Customer Ratings & Reviews

Hi AliceS. We're thrilled to hear that you're enjoying your new earbuds, especially the great sound quality, effective noise cancellation, and reliable battery life!. Thanks for choosing Sony and enjoy your earbuds everywhere you go!. -Milton

Hi Darien,

Thank you for your feedback on the WFLS910N LinkBuds Fit. We're glad to hear that you appreciate the design and fit of the earbuds. We understand your concerns regarding the sound quality, call quality, and battery life.

Regarding the connection issues you experienced while walking outdoors, there are a few troubleshooting steps you can try to improve the stability of the connection:
1. Change the Bluetooth Connection Quality: In the Sony | Sound Connect app, you can adjust the Bluetooth Connection Quality setting to prioritize a stable connection. This may help reduce audio skipping.
2. Turn off the Speak-to-Chat function: This feature can sometimes cause interruptions in the audio. You can disable it in the Sony | Sound Connect app under the Sound tab.
3. Minimize Interference: Ensure that no other devices are connected to the headphones simultaneously, as this can cause interference. Additionally, try to keep the headphones and the playback device close together.
4. Reset the Headphones and Playback Device: Sometimes, resetting both the headphones and the playback device can resolve temporary malfunctions. Place the headphones in the charging case, close the lid, wait a few seconds, and then remove them. Restart your playback device as well.
5. Reinitialize the Headphones: If the issue persists, you can initialize the headphones to return them to factory settings and pair them again with your device.
Ref: https://www.sony.com/electronics/support/articles/00345475

We hope these steps help improve your experience with the LinkBuds Fit. Should you need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.

Name:
BestBuy Username:
Model Number:
Issue/Concern:
Telephone Number:

Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones


Thank you so much for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi RebeccaF, Thank you for this fantastic review of your LinkBuds Fit. We're really glad you love the amazing noise cancellation, exceptional sound quality, and you appreciate that they are great for watching movies. We hope you enjoy the LinkBuds Fit, not only as noise canceling music listening devices, but as communication tools. Thanks for choosing Sony! -Jess

Hi JaHin!
Thanks for the review! We are delighted to hear that you are loving your new LinkBuds Fit. It’s great that the fit options work well for you and that you're having a good experience with your music and calls.

The LinkBuds Fit are designed for all day comfort, featuring our Flexible Air Wing Supporters for a secure feel.

Thanks for choosing Sony!
Best regards,
Estefany

Hello CarlosM,

Thank you for choosing Sony!

We're excited to hear that your upgrade to the WFLS910N has been such a positive change from your previous pair. It is a true pleasure to know that you are enjoying the Adaptive Sound Control feature, which we designed to provide a seamless transition between staying aware of your surroundings and immersing yourself in your music. We are grateful that you chose to stay with the Sony family for your audio journey and hope these earbuds continue to enhance your daily listening.

Best regards,
-Fred

Hi DaenaH,

Thanks for sharing your feedback! We're so happy to hear how much you're loving the LinkBuds.
Don't forget to download the Sony Sound Connect App to elevate your experience even further! Thank you for choosing Sony!
-Eliab

Hi KingMidas,
Thank you for your feedback! We're delighted to hear that you found the WF-LS910N earbuds to be a perfect addition to your audio collection.
Our Linkbuds Fit combines excellent noise canceling with an improved Ambient Sound Mode.
Enjoy your listening experience!

Thanks for choosing Sony!
- Stephanie

Hi drswag,

Thank you for your wonderful feedback! We're thrilled to hear how much you're enjoying the LinkBuds. Wishing you many incredible moments with them! We appreciate your choice of Sony.
-Eliab

Hello WilliamsG, thank you for this fantastic score! We're thrilled to hear you're enjoying your LinkBuds Fit exceptional sound quality. Thank you for choosing Sony! Best regards, -Jenn.

Hi Angel726,

Thanks for the great feedback! It brings us great joy to hear how much you're loving the WFLS910N! Don' forget to download the Sony Sound Connect App to elevate your experience even further.
Thanks for choosing Sony.

-Eliab

Hello TSB3,

Thank you for considering Sony products.

We sincerely apologize for the inconvenience you have experienced with the WFLS910N earbuds. We understand your concerns about the pricing and noise cancellation performance. Your feedback is very important to us, and we will share it with our team to help improve future designs.

In the meantime, to enhance your noise-cancelling experience, we recommend reviewing this helpful video guide: https://youtu.be/mPlymRSIQEg?si=M3-dnlewU_zWA_x6

Best regards,
-Fred

Hi SarrahG!
Thank you so much for your review of your LinkBuds Fit. We are delighted to hear that the background sound feature helps you stay aware of what’s going on around you when you need to!

Thanks for choosing Sony!
Best regards,
Estefany

Hi United07, thank you for sharing your positive review of the WFLS910N!

We're thrilled to hear that you're enjoying the great sound and fantastic bass. It's always our goal to provide high-quality audio products that meet our customers' expectations. If you have any questions or need further assistance, feel free to reach out.

Thanks for choosing Sony!
Gus

Hi KristiM,
Thanks for sharing your experience with the Linkbuds Fit. We totally get how hearing the treadmill can be distracting when you’re trying to zone out during a run.

A couple of things you can try to get the most out of the noise cancelling:

-Make sure the earbuds fit snugly in your ears. Sometimes just switching to a different size of the included ear tips can make a big difference.

-Check the Sony | Sound Connect app for any firmware updates or noise cancelling settings you can change. The app also has an Adaptive Sound Control feature that might help in noisy environments.

Give those recommendations a try!

Thanks for considering Sony and for your feedback.
Best regards,
Estefany

Hi MichaelS,

Awesome! We're glad that your son is enjoying the fit and sound quality of the headphones. Thank you for choosing Sony!

-Ralph

Hi ChadD, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hello JordanS,

Thank you for choosing Sony!

It brings us great joy to hear your positive impressions of the WFLS910N’s sound quality. We appreciate your observation of the performance differences compared to our higher-tier models, as such feedback is invaluable in our ongoing commitment to delivering quality products across all levels.

Best regards,
-Fred