Customer Ratings & Reviews

Hi Decidedyourfate, Awesome! We're delighted to know that you are enjoying the amazing features and you appreciate excellent noise cancellation of these earbuds. Glad to know it serves its purpose well. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you so much for the 5-star rating and for choosing Sony! -Jess

Hi Morgan,

Awesome! We are extremely pleased to hear that you are very impressed with the amazing sound quality, user-friendly touch sensor controls, and superb performance of the LinkBuds S. We are sorry if you are experiencing an audio issue. This is certainly not the news we'd like to hear. Let's try isolate and fix the problem by performing troubleshooting using these articles:
Sound skips when using the headphones (LinkBuds S) - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278106
There is no sound, or sound is only heard from one side of the earbud headphones (LinkBuds S) - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278101

I hope this helps.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Should you more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hello SaidM,

Thank you for choosing Sony!

We couldn't be happier to hear that you found the WFLS900N to have perfect quality and softness! Your positive feedback truly brightens our day, and we appreciate you taking the time to share your experience. Thank you for your support!

Best regards,
-Fred

Hi Totaltechfan08,
Awesome! We're delighted to hear your satisfaction with the outstanding sound quality of your Sony LinkBuds S. Nice to know you are enjoying it while working out and at work. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion.Thank you for choosing Sony! - Kris

Thank you for sharing your experience with the WFLS900N, MarlinH! We're delighted to hear that you appreciate the fast charging, powerful noise canceling, and impressive sound volume. Your feedback highlights some of the key features Sony strives to deliver—convenient charging, excellent noise cancellation for immersive listening, and a dynamic audio experience. We're thrilled you'd choose our buds again, and your satisfaction means a lot to us. If you have any questions or need tips for getting the most out of your earbuds, feel free to reach out. Enjoy your music!

Thank you again for your review and for being a part of the Sony community!

Best regards,
Gus
Sony Social Media Team

Hi mspidey82,

That's great! We're glad to hear that you love the sound quality of the headphones. We're sorry to hear what happened with your headphones. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hi Dylanruiz, Thank you for the feedback on your experience with your Sony Linkbuds S. While we're glad you like the excellent treble and bass quality of these earbuds, we regret to hear that you're having an issue with the fit. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit.
The LinkBuds S provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thank you for choosing Sony! -Sam

Hi JorgeZ, We are thrilled to hear that you love Sony products, especially your new LinkBuds S wireless noise canceling headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for your purchase. Enjoy! Vincent

Hi AndreaB,
Good decision! We are truly delighted that you chose our Sony LinkBuds S and how much you love the style and fantastic audio quality of it. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. Thank you for your recommendation and for choosing Sony! - Marco

Hello Darci, We regret to hear you are having an issue with your Sony LinkBuds. Please make sure to update the firmware of your headphones: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads. The software updates improve the general performance of the unit and include key features, applications, and bug fixes. Restart the connected device such as a smartphone or a computer you use, and pair the headset and the device again. Set the headset to “Priority on stable connection”. Bluetooth communications may be disabled, or noise or audio dropout may occur when there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device and in places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc. Make sure the headphones and the charging case have enough charge. Set the headset into the charging case and close the lid of the charging case. You may be able to resolve some issues by setting the headset into the charging case. Despite your concern, it's good to know that you like the noise canceling feature of your LinkBuds S.

Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

Hello Cardmom2015,
Great! You made the right choice! We are happy you switched to our Sony - LinkBuds S True Wireless Noise Canceling Earbuds and we're glad that you are loving the sound quality and long battery life of your new Sony WFLS900N. You can take advantage of the Sony | Headphone Connect to set your earbuds to your desired settings. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you for choosing Sony! - Marco

Hi JOOyekanmi, We're glad that you like the sound quality. We're also happy to hear that you're satisfied with the replacement. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! Erin

Hi HoustonJ, thanks for your review of the Sony WF-LS900N earbuds. It's great to hear that you found them smaller, more comfortable, and more durable compared to your previous Bose earbuds. It sounds like they have become quite popular in your family, and we're thrilled you decided to purchase additional pairs for your kids and wife. Your feedback is valuable and appreciated!
Thanks for choosing Sony!
Gus

Hi Reese,

You made the right choice! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!

-Ralph

Hi Brad,

Fantastic! We are happy to hear you are enjoying the incredible sound quality and superb performance of your new LinkBuds S. We also appreciate your good feedback with the amazing features like the industry-leading noise canceling, Ambient Sound Mode, and long-lasting battery life of these headphones.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Hi LGWasher, We're glad that you are happy with your purchase. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! Erin

Hi Goodstuff, we're glad you are happy with our LinkBuds. The Linkbuds S are the world’s smallest and lightest, noise cancelling, Hi-Res truly wireless headphones. This combines a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. With Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. The LinkBuds S feature an IPX4 splash-proof and sweat-proof design, Adaptive Sound Control, a a smart function that senses where you are and what you’re doing, then adjusts ambient sound settings for the ideal listening experience. Your LinkBuds S are designed for both style and environmental consciousness. Thanks for choosing Sony. ~Earl

Hi Yesnt, Awesome! We are glad to hear that you are happy with your new LinkBuds S! Thank you for choosing Sony! -Carl