Customer Ratings & Reviews

Hi CaliCal, We're glad that you like the sound and functionality. We also appreciate your feedback about the notification. Sony values the opinions of customers and is always striving to provide the best experience possible.  With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! Erin

Hi Adrian, thanks so much for the great review! We're immensely pleased to hear you're enjoying your music with the Sony LinkBuds S—especially during your gym sessions! Their secure fit and rich sound make them a great workout companion. Keep the music going, and thanks for choosing Sony! Best regards, -Dominick

Thank you for your fantastic review, BrianB!

We are so thrilled to hear that you feel the LinkBuds S are the best earbuds you've ever purchased! It's incredibly rewarding to know that you find them easy to use and that the sound is so great. We designed them to provide a seamless and high-quality audio experience, and it brings us great satisfaction to know we've succeeded.

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Hi RobertM, Thank you for the 5-star rating! We're glad to hear that you're satisfied with your pruchase. Thanks for choosing Sony! -Sam

Hi Egilb, That's really cool! Thank you so much for the 5-stars review and for sharing your awesome experience with our LinkBuds S. We are truly happy to hear you are enjoying the excellent sound quality and overall performance of these earbud headphones. At Sony we strive to put forward the best possible products for our customers. Thank you so much for choosing Sony! -Jess

Hi CarrieJo,

Amazing! We are so happy to know your satisfaction with the very comfortable fit design, industry-leading noise canceling function, and exceptional sound quality of the LinkBuds S. With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi Dellondot,

Thank you for the review and we do apologize for the inconvenience. There might be a problem with the settings of your headphones. We recommend using the Sony Headphones Connect app. Please check this article for more details.

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278108

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi ThomasS, Awesome! We're delighted to hear that you like the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig

Hi P0cket, Thanks for sharing you awesome experience. We are thrilled to know that you like your new Sony LinkBuds S wireless noise cancelng in-ear headphones. Thank you for your purchase. Enjoy! Vincent

Hi SaulM,
Thank you for taking the time to share your experience with the Linkbuds S! We appreciate your feedback and are pleased to hear that you find them light and compact while providing solid sound quality. It's great to know they’ve held up well during your gym sessions.
With our Linkbuds S it's easy to connect with the people you know and the content you love.

Thanks for choosing Sony!
Best regards,
Stephanie

Hi SpankWyze, That's great! We're glad that you're satisfied with your purchase. Thanks for choosing Sony! -Sam

Hi Bowzaa,

Fantastic! We are so happy to know your satisfaction with the amazing sound quality, very comfortable fit design, and reasonable price of the LinkBuds S. We are also delighted to hear that you love the fantastic features of these headphones. With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for sharing your awesome experience with the LinkBuds S and for choosing Sony!

- Romeo

Hi IrisA,

We appreciate the 5-star rating and we're glad to hear that you love the noise canceling of the headphones. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. Thank you for choosing Sony!

-David

Hi MusicNerd,

Thank you for the purchase and we're glad to hear that you like the sound quality and smart features of the headphones. We appreciate the recommendation and thank you for choosing Sony!

-David

Hi ChrisW,

Thank you for the purchase! We're glad to hear that you love the comfortable design, battery, and sound quality of the headphones. Thank you for choosing Sony!

-David

Hi PalomaM,

Thanks for sharing your review and experience with the LinkBuds S. We're glad that you like the overall volume of the headphones. Your feedback about the design and distorted sound is greatly appreciated. For optimum fit and comfort, make sure that you are wearing the LinkBuds S properly. Having the correct fit will also give you the best sound qualities of the headphones. Make sure to also update the software version for optimum performance (via the Sony Headphones Connect app). For more information, please refer to these links:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537646.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539670.html

Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi AdamP,

We're truly sorry to hear about your experience with the Linkbuds, we're here to help and find a solution.

Firstly, reset the Linkbuds by following the instructions in the link below:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html

Try initializing them or a factory reset by following the instructions in the link below:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

If the issue persists, please start a chat with one of our product specialists through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US

Thanks for choosing Sony.
-Eliab

Hi Candace, That's awesome! We are glad that your son now has an amazing pair of in-ear headphones. Our LinkBuds S offer premium noise canceling to help him focus on his favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thank you for trusting Sony! Vincent

Hi Mrskappy,

Thank you for your review. We are really sorry if our LinkBuds S did not live up to your expectations and that it had to be returned. This is definitely not the experience we'd like to hear from you.

For optimum performance, fit, comfort, and to keep the LinkBuds S from falling out, we always recommend following the steps on these articles:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00262839
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html

We truly appreciate you, and we are hoping that you will consider Sony again in your future purchase.

Sincerely,

Romeo
Sony Social Support