Customer Ratings & Reviews

Hi RobertG, Excellent! We're delighted to hear that you are enjoying your new headphones. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! Erin

Hi Averagetechdude,

Thanks for sharing your review and experience with the Sony LinkBuds S. We're glad that you like the sound quality of the headphones. It's unfortunate that you are not satisfied with the battery life. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

Make sure to charge both earbuds sufficiently. Please also note that usage hours may vary depending on the settings and usage conditions. You may refer to this link for more information:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447703.html

You may also find the troubleshooting steps on this link helpful:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000765297.html

Resetting and initializing the headset may also help resolve the issue. Please refer to the steps on these links:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449911.html
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449912.html

Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi Droideka, Great! We're glad that you are enjoying your new headphones. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! Erin

Hi TerriD, We're glad that the headphones sounds pretty good during most calls. Are you somehow pertaining to your Bose headphones? If, we recommend leaving your review to their product, surely they'll also be glad to hear positive feedbacks from you. We appreciate you taking the time in writing your review. Sincerely, Erin

Hi Robin1796, thanks for taking the time to write your review on the Sony - LinkBuds S. We are glad to hear that you like the rich sound quality and long battery life of these earbuds! We also apologize if you've encountered that the connection is choppy and the sound cuts in and out, we have some steps we would like to recommend for this:
1- Make sure your headphones are up to date, you can check this on the Sony Sound Connect App. You can download it on your smartphone and will be useful for the next troubleshooting steps.
2- Set the earbuds to "Priority on stable connection"
3- Close unnecessary apps on your device, and just leave the one using
4- Turn off the Adaptive Sound Control, having this option off will avoid the headsets to detect actions (especially when at the gym) that may cause the music to pause
5- Turn off the Service Link within the app settings to minimize the amount of audio dropouts.
6- Reset the headsets, you can check the link below for instructions:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
We hope these steps help you and that your experience becomes better, if you need further assistant remember you can contact us via: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony! Regards, -Dominick

Hi YohanG, Thanks for sharing your feedback on the Sony Linkbuds S. While we're glad you like the sound quality, we're sad to hear that you have concerns on the fitting.

If you haven't already, you can visit the links below for detailed instructions on how to change the fitting supporters for your LinkBuds and how to wear them correctly. This will help you obtain optimum fit/comfort. https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000456408.html - https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number: Issue:
Telephone Number:

Sincerely,
-Craig

Hi Leo13, We're sorry to hear about the intermittent sound and connectivity issues you're having with your Sony Linkbuds S. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Let's try to isolate the issue by following the troubleshooting steps on these links:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537649.html

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537665.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi JosephF, we're glad you are enjoying our your new Linkbuds! We understand your feedback regarding the buttons of your Sony unit. The Linkbuds S are the world’s smallest and lightest, noise cancelling, Hi-Res truly wireless headphones. This combines a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. With Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. The LinkBuds S feature an IPX4 splash-proof and sweat-proof design, Adaptive Sound Control, a a smart function that senses where you are and what you’re doing, then adjusts ambient sound settings for the ideal listening experience. Your LinkBuds S are designed for both style and environmental consciousness. Thanks for choosing Sony. ~Earl

Hi Christian,

Thank you for the purchase and we appreciate the 5-star rating! We're happy to hear that you love the comfortable design, sound quality and application of the headphones. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion.We appreciate the recommendation and thank you for choosing Sony!

-David

Hi Kevin,

Thanks for sharing your review and experience with the LinkBuds S. We're glad that you like the sound quality and fit of the headphones. It's unfortunate that you are experiencing battery issues. Sony's commitment to customer satisfaction is our top priority. For optimum performance, it is recommended to install the latest software version of the headphones (via the Sony Sound Connect app).

Make sure to charge both earbuds sufficiently. Use the supplied USB Type-C cable for charging. Place both earbuds correctly on the charging case. Resetting and initializing the headset may also help resolve those issues. You may refer to the steps on these links:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539654.html https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

-Ralph

Hi bmk007, You've made an excellent choice! We're glad you like the amazing quality of your new Sony Linkbuds S. The LinkBuds S provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thank you for choosing Sony! -Sam

Hi Jstorm706, we're glad you like the sound quality and comfort of your new earbuds. Thanks for choosing Sony. ~Earl

Hi VianeyA,

Thanks for sharing your review and experience with the LinkBuds S. It's unfortunate that the battery is not working properly. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

You may also refer to the troubleshooting steps on this link:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html

Resetting and initializing the LinkBuds may also help resolve the issue:

-Resetting the headset
1. Set one of the headset units into the charging case. Leave the lid of the charging case open.
2. Press and hold the reset button of the charging case for about 20 seconds or more. After about 15 seconds, the indicator (orange) on the charging case flashes slowly for about 5 seconds. Then, the indicator on the charging case turns off and the headset will be reset. When resetting is complete, the indicator (orange or green) on the charging case lights up for about 3 seconds to show the remaining battery charge of the headset, and then turns off.
3. Check that the indicator turns off and then release your finger.
4. Remove the headset unit from the charging case and start the operation again from step 1 with the other headset unit.

-The device registration (pairing) information and other settings are retained. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.

-Initializing the headset
1. Set the headset into the charging case. Leave the lid of the charging case open.
2. Press and hold the initialize button of the charging case for about 15 seconds or more. The indicator (blue) on the charging case repeatedly flashes twice in a row, and then the indicator (orange) starts flashing.
3. Release your finger within 5 seconds after the indicator (orange) on the charging case starts flashing. When the initializing is complete, the indicator (green) on the charging case flashes 4 times.

-This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the connected device and then pair them again.

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hello HiThwan,
Great! We're glad that you appreciate the sound quality, bass output, noise canceling and ambient mode features of your new Sony WFLS900N/B LinkBuds S. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! Enjoy! - Marco

Hi GregH, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your Sony unit. Please isolate the issue by following this link:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi Momof4,

Thanks for commenting! We are truly delighted to hear you are happy and satisfied with the exceptional sound quality, industry-leading noise canceling function, long-lasting battery life & quick charge feature, great connectivity, and overall performance of your LinkBuds S. We are sorry if they fall out of your ears when you lean forward. For optimum fit, comfort, and to keep your LinkBuds S from falling out, we always recommend following the steps on these articles:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00262839
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi AsaadA,

You can't go wrong with the Sony LinkBuds S! Get ready to experience amazing sound quality with these headphones. Thank you for choosing Sony!

-Ralph

Hi KevinG, Fantastic! We're very happy to hear you love the exceptional noise canceling feature and great sound quality of your Sony WFLS900N. And we regret to learn that you're having a connectivity issue with your second pair. Please follow the troubleshooting steps on this link to resolve the issue:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537665.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Thanks for choosing Sony! -Sam