Customer Ratings & Reviews

Hi HilarioA, We appreciate your feedback and understand how important clear call quality is with your Sony LinkBuds S earbuds. Depending on the caller’s voice and surrounding noise levels, the headset’s audio processing may sometimes affect call clarity. To improve call performance, please refer to this guide for troubleshooting steps: helpguide.sony.net/mdr/2982/v1/en/contents/TP1001612420.html?search=call. Additionally, we recommend checking for a firmware update, as updates often enhance performance and resolve certain issues: sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c510/software/00346578. We hope this helps, and we truly appreciate your input! If the problem persists after trying these steps, we recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US Hours of Operation: Monday - Friday 9:00 am - 9:00 pm ET Saturday - Sunday 10:00 am - 8:00 pm ET Best, Maria

Hi GustavoM,

Perfect! We're thrilled that you are enjoying the sound quality of the LinkBuds S. The Sony LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thank you for choosing Sony!

-Ralph

Hi Maxalle22, Thank you for choosing Sony! To get the most out of your earbuds, please download our Sony | Headphones Connect. On this app, you have the option to customize your listening experience! For more details on the available functions on the app, please check on this link: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447718.html?search=equalizer

Regards,
Carl

Hi NonyaBusiness We're glad that you are enjoying the sound quality. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! Erin

Hi Lucky,

Thank you for considering Sony products.

We're truly sorry to hear that the right earbud on your WFLS900N headphones stopped working less than a month after your purchase. This is certainly not the level of quality we strive for, and we are committed to addressing your concerns.

To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following details in your message:

- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Thank you for your patience, and we look forward to assisting you further.

Best regards,
-Fred

Hi WatwuanB, Awesome! We're glad that you are enjoying your new headphones. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! Erin

Hi Helovesitp,

Perfect! We're glad that you are enjoying the sound quality of the LinkBuds S. Thank you for choosing Sony!

-Ralph

Hi AbdallahA,
Awesome! We're glad you love the long battery life and comfortable fit of your LinkBuds S. Thanks for choosing Sony! - Kris

Hi JustSomeGuy,

Thank you for reaching out to us with your concerns. We sincerely apologize for the inconvenience you're experiencing with your Sony LinkBuds S. This is not the experience we strive for, and we’re committed to helping you resolve these issues.

To address the connection problems, we recommend following the troubleshooting steps outlined in this guide: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537649.html.

For assistance with any random noises, you may find the following resources helpful:
https://www.sony.com/electronics/support/articles/00278105?utm_source
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541617.html

We hope these steps enhance your experience with your LinkBuds S.

If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:

Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the LinkBuds S.

Thank you for your patience, and we look forward to resolving this issue promptly!

Sincerely,
Maria

Hello Linkbuds,
Awesome! We're glad that you are pleased with the noise canceling feature of our Sony LinkBuds S and have utilized them to your advantage. No more barking noise, thanks to Sony LinkBuds S superb noise canceling capability. You can enjoy more on listening to great music with a good sound quality. Stay connected to the people you know and to the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you for your purchase and for choosing Sony! - Marco

Hi SaaDii,

Fantastic! We are so happy to hear your satisfaction with the incredible sound quality, very comfortable fit design, and long-lasting battery life of our LinkBuds S.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for your purchase and for choosing Sony!

- Romeo

Hi DonaldC,

Thank you for the purchase! We're glad to hear that you like the headphones. The LinkBuds S provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thank you for choosing Sony!

-David

Hi SomeoneelseWe're glad that you are enjoying your LinkBuds S. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! Erin

Hi Mxfrijol. Awesome! We're glad that you like the ease of setup, fit, and sound quality. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! Erin

Hi MaciejP, You've made an excellent choice! We're thrilled to hear that you're enjoying the great soudn quality, comfortable and stable fit, and top-notch noise cancellation of your Sony WFLS900N. The LinkBuds S provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thank you for choosing Sony! -Sam

Hi Thewizard, Thank you for sharing your feedback with your new Sony Linkbuds S. We're glad you like the great sound quality of this earbuds. To ensure a comfortable and secure fit, change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The LinkBuds S provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thank you for choosing Sony! -Sam

Hi GaelZ,

While we are glad that you find the sound quality and comfort our LinkBuds S excellent, we are really sorry if you are encountering a Bluetooth connection issue. This is certainly not the experience we want you to have. We'd like to help you isolate and fix this problem. The LinkBuds S are designed to provide reliable and stable connectivity during various activities. However, certain factors such as distance, signal interference, and the environment can affect the connection. If you haven't yet, please perform our suggested troubleshooting steps on this article and see if it resolves the problem:
Sound skips when using the headphones (LinkBuds S) - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278106

And as a general recommendation, we also recommend updating the firmware of your headphones to the latest version. The firmware update improves the functionality and features of the headphones. It also provides fixes to any performance issues that you are encountering.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads

Should you need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

I hope this helps you, and thank you so much for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi MaryT,

Great! We're glad that you were assisted professionally. We hope that you are also enjoying this amazing TV. Thank you for choosing Sony!

-Ralph

Hi SunnyD,

Great! We're thrilled that you are enjoying the sound quality and design of the LinkBuds S. Thank you for choosing Sony!

-Ralph