Customer Ratings & Reviews

Hi SunilK,

We're genuinely sorry to hear that you've been experiencing significant battery issues with your Sony - LinkBuds S earbuds, especially on one side. In case you haven't done any troubleshooting steps already, we recommend trying the following to help resolve the situation:

- Update the Firmware: Ensure your LinkBuds S are running the latest firmware by checking for updates in the Sony | Sound Connect app.

- Factory Reset: Please follow the detailed instructions at this link to reset your earbuds: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

If the battery drain issue persist after performing these steps, we encourage you to email the information below to socialsupport@am.sony.com so we can better assist you.

Full Name:
Best buy username:
Telephone Number:
Model Number:
Issue/Concern:

Thank you for considering Sony products!

Regards,
Dominick

Hi KristieJ, Awesome! We're very happy to hear you like the excellent sound and quality of your Sony Linkbuds S. The LinkBuds S provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thank you for choosing Sony! -Sam

Hi Peaceandquiet, That's really cool! We're thrilled to hear that you feel the LinkBuds S is the best sounding earbud headphones that you've purchased. It's wonderful to know you're enjoying the great sound quality, excellent noise cancellation, and overall features of your WF-LS900N LinkBuds S. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. Plus, you can get 6 hour long battery with noise canceling, IPX4 water resistance, and with Quick Access, you can configure these wireless earbuds to resume Spotify music playback or Endel personalized soundscapes with two or three taps – no need to touch your smartphone. Thank you so much for your purchase! -Jess

Hi TiffanyH, We are glad that your son loves his new Sony LinkBuds S wireless noise canceling in-ear headphones. You chose the best for him. Thank you for trusting Sony! Vincent

Hi jello006, Perfect! We're glad you like the top notch noise cancellation of your Sony Linkbuds S. The Sony LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thank you for choosing Sony! -Sam

Hi Chic,

That's fantastic! We are extremely pleased to know that you are very happy with your new LinkBuds S. We are also delighted to hear your satisfaction with its ease of use and superb performance. With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi SabinoG,

Great! We're glad that you like the comfort and sound quality of the headphones. Thank you for choosing Sony!

-Ralph

Hello RobertS,
What a great deal! We're happy to hear that you like the color of your new Sony - LinkBuds S True Wireless Noise Canceling Earbuds. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you for choosing Sony! - Marco

Hi TannerL,

Great! We're thrilled that you are enjoying the sound quality, connectivity, and comfort of the headphones. The Sony LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thank you for choosing Sony!

-Ralph

Hi WyattM,

Thanks for sharing your review and experience with the Sony LinkBuds S. We're glad that you like the sound quality of the headphones. It's unfortunate that you are experiencing a loud noise when using the headphones. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

Some devices that emit ultrasonic sound waves designed to repel rodents may occasionally be installed at the entrances of commercial facilities or subway stations. Near such devices, the ultrasonic sound waves may cause noise or unusual sound to be heard from the headset. Leave the place where the noise or unusual sound is heard or turn off the noise canceling function/Ambient Sound Mode from the “Sony | Headphones Connect” app.

You may also find the troubleshooting steps on this link helpful:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541617.html

Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi BeverlyA,

We're glad you love the sound quality, battery performance and fit of the headphones. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. Thank you for choosing Sony!

Regards,
David

Hi JoJo,

Fantastic! We are so happy to know that you love your new LinkBuds S. We are also delighted to hear your satisfaction with the amazing sound quality and superb performance of these headphones.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for the perfect star review and for choosing Sony!

- Romeo

Hi SonyS,

Very nice! We're glad to hear that you love the sound and app of the headphones. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. Thank you for choosing Sony!

-David

Hi Bounty,

Awesome! We're glad that you are enjoying the sound quality and dedicated app of the headphones. The Sony LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thank you for choosing Sony!

-Ralph

Hi Whoknows77, we're glad you are enjoying our product! With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing SONY. ~Earl

Fantastic! Thank you for the perfect star review, Jojoelmonkey! We are happy that you are satisfied with the outstanding noise canceling function and superb performance of our LinkBuds S. We truly appreciate your recommendation!

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for your purchase and for choosing Sony!

- Romeo

Hello DennisM, We are glad that you now have an awesome wireless in-ear headphones. Our LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thank you for your purchase. Enjoy! Vincent

Hi dp00,

Awesome! We're thrilled that you like the design and sound quality of the LinkBuds S. Thank you for choosing Sony!

-Ralph

Hi NZuri,

That's amazing! We are so happy to know that you love your new LinkBuds S. We are also delighted to hear your great feedback with the industry-leading noise canceling function and ease of use of these headphones.

With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Hi ShivaprakashG,

Perfect! We're thrilled that you are enjoying the sound quality of the headphones. The Sony LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thank you for choosing Sony!

-Ralph