Customer Ratings & Reviews

Hi Nitro, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the sound quality and battery of your Sony unit.

For sound quality, please isolate the issue by following this link:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779956.html

For battery life, please check this link:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783897.html?search=operating%20time

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

The WF-C700N headphones with Noise Canceling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Thank you for choosing Sony.

~Earl

Hi VictorC We're pleased to hear that you are satisfied with your purchase. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! Erin

Hi CollinJ, we're truly sorry to hear about your experience with the Sony - LinkBuds S. We know it can be disappointing when a product doesn't continue to perform as expected, especially after working well for so long. This isn't the experience we want for our customers, we appreciate you doing the troubleshooting steps to resolve the problems. The next step we would like to recommend is contacting us to give you a more personalized assistance. You can send us an email to socialsupport@am.sony.com with the information below:
Full Name:
Best buy Username:
Telephone Number:
Model Number:
Issue/Concern:
We expect to hear from you again! Best regards, -Dominick

Hi GaryN, Awesome! We are glad to hear that you are happy with your new LinkBuds S! Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you very much for your purchase and for choosing Sony! -Carl

Amazing! Thanks for commenting, Valqual! We are so happy to know your satisfaction with the very comfortable fit design, stable Bluetooth connection, long-lasting battery life & charging function, and superb performance of our LinkBuds S.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for the perfect star review and for choosing Sony!

- Romeo

Hi BillM,
Thank you for your time to write this feedback regarding our Sony WFLS900N. We apologize if you are having same battery issue. This is not always the case with the battery of our WFLS900N. Please allow us to help you troubleshoot this matter and turn this to a better one.

For the battery life, the usage hours may be different from the time described on the link below depending on the settings for the headset functions & usage conditions. The same goes with the speed of energy consumption for the rechargeable battery between the left and right units. This also depends on the settings for the headset functions and usage conditions. For more details, please refer to the following help guide links:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539655.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html?search=available


If there's something we can do to help or you may need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:


We value you, and thank you so much for choosing Sony!

Sincerely,
Marco

Hi Printer,

Fabulous! We are truly delighted to know your satisfaction with the exceptional quality and industry-leading noise canceling feature of the LinkBuds S. With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi SunilK,

We're genuinely sorry to hear that you've been experiencing significant battery issues with your Sony - LinkBuds S earbuds, especially on one side. In case you haven't done any troubleshooting steps already, we recommend trying the following to help resolve the situation:

- Update the Firmware: Ensure your LinkBuds S are running the latest firmware by checking for updates in the Sony | Sound Connect app.

- Factory Reset: Please follow the detailed instructions at this link to reset your earbuds: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

If the battery drain issue persist after performing these steps, we encourage you to email the information below to socialsupport@am.sony.com so we can better assist you.

Full Name:
Best buy username:
Telephone Number:
Model Number:
Issue/Concern:

Thank you for considering Sony products!

Regards,
Dominick

Hi ErickM,

Perfect! We're thrilled that you are enjoying the comfort and overall performance of the headphones. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony!

-Ralph

Hi there,

Thank you for sharing your experience with the LinkBuds S. We are sorry if you had encountered an audio/connection issue with the one side of the earbuds. This is certainly not the experience we were hoping you would have. The LinkBuds S are designed to provide reliable and stable connectivity during various activities. However, certain factors such as distance, signal interference, and the environment can affect the connection. If you haven't yet, please perform our suggested troubleshooting steps on this article and see if it resolves the problem:
There is no sound, or sound is only heard from one side of the earbud headphones (LinkBuds S) - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278101

I hope this helps.

With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Should you need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

I hope this helps you, and thank you so much for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi RobertY, You've made an amazing choice! We're very happy to hear you like the great sound quality and price of your Sony LinkBuds S. With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you for choosing Sony! -Sam

Hi CherylF,

Thank you for the review and we do apologize for the inconvenience. Check this article regarding the volume issue with your headphones.

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278107

The manual is available on our Sony support website.

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi DannyC,

Fantastic! We are so happy to know your satisfaction with the amazing sound quality, fast charging feature, and very comfortable fit design of our LinkBuds S.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for the perfect star review and for choosing Sony!

- Romeo

Fabulous! Thank you for sharing your amazing experience with our LinkBuds S, Orlando! We are happy that they perfectly fit your ears. With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thanks for the perfect star review and for choosing the best brand, Sony!

- Romeo

Hi AngieL,

Fabulous! We are so happy to know your satisfaction with the amazing sound quality of the LinkBuds S. We greatly appreciate your recommendation!

With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for the perfect star review and for choosing Sony!

- Romeo

Hi ViLNguyen, We are glad to hear that they are perfect for you. Our LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thank you for your purchase. Enjoy! Vincent

Hi BillyJ,

Fantastic! We are so happy to know your satisfaction with the incredible sound quality, reasonable price, and amazing features of the LinkBuds S. With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi AlbertoL,

Fabulous! We are extremely pleased to know that you love your new LinkBuds S! We are also delighted to hear that you are always happy with our products! With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for being one of loyal customers and for choosing Sony!

- Romeo

Hi RobertB,

We're glad that you like the sound quality and noise canceling function of the headphones. It's unfortunate the you are not satisfied with the fit of the LinkBuds S and one side is no longer working. For optimum fit and comfort, make sure that you are wearing the headphones properly. You may refer to this link for more information:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html

For issues that you are experiencing with one earbud, reset and initialize the headset. You may refer to the steps on these links:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi Sonyearbuds, We are glad that you are enjoying our all-new LinkBuds S. The Linkbuds S are the world’s smallest and lightest, noise cancelling, Hi-Res truly wireless headphones. This combines a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. With Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. The LinkBuds S feature an IPX4 splash-proof and sweat-proof design, Adaptive Sound Control, a a smart function that senses where you are and what you’re doing, then adjusts ambient sound settings for the ideal listening experience. Your LinkBuds S are designed for both style and environmental consciousness. Thanks for choosing Sony. Erin