Customer Ratings & Reviews

Hi Falcon,

We’re sorry to hear that the LinkBuds S didn’t provide a comfortable fit for you. Finding the right earbud fit is crucial for both comfort and sound quality. We recommend checking out this guide for tips on adjusting the fit and selecting the best ear tips for your ears: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html. Hopefully, this helps if you decide to give them another try in the future!

If the problem persists after trying these steps, we recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US Hours of Operation: Monday - Friday 9:00 am - 9:00 pm ET Saturday - Sunday 10:00 am - 8:00 pm ET

Best,
Maria

Hi Mxfrijol. Awesome! We're glad that you like the ease of setup, fit, and sound quality. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! Erin

Hi GRGG,

Great! We're glad that you like the fit, sound quality, and design of the LinkBuds S. Thank you for choosing Sony!

-Ralph

Hi SomeoneelseWe're glad that you are enjoying your LinkBuds S. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! Erin

Hi AngelaM, we're glad you love our product! Thanks for choosing Sony. ~Earl

Hi MaciejP, You've made an excellent choice! We're thrilled to hear that you're enjoying the great soudn quality, comfortable and stable fit, and top-notch noise cancellation of your Sony WFLS900N. The LinkBuds S provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thank you for choosing Sony! -Sam

Hi Ptozinho,

You made the right choice! We're glad that your son is enjoying the LinkBuds S. Thank you for choosing Sony!

-Ralph

Hi onell,
That's nice! We're happy that you are satisfied with the volume and noise cancelation feature of our Sony - LinkBuds S True Wireless Noise Canceling Earbuds. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you for choosing Sony! - Marco

Hi Bryce, Thank you for choosing Sony. We are sorry to hear that you are experiencing issues with your WFLS900N link buds. We'd love to troubleshoot the issues that you are having and make this a better experience for you. In the meantime, please follow our troubleshooting article link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00204483

Also, please try setting the headphones to Priority on Stable connection on the Sony Headphones Connect app and check if the issue still occurs.

Should you need further assistance, please contact us for help.

Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Andres,

Thank you for the 5-star rating! We're glad to hear that you like the fit and sound quality of the headphones. We appreciate the positive review and thank you for choosing Sony!

-David

Hi JohnP,

That's fantastic! You've made a great choice! We are so happy to know that you are well pleased with the exceptional sound quality, especially the bass sound, and ease of connectivity of the LinkBuds S. With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Hi Teedub79,
That is so nice of you! We are truly happy that you are pleased with the sound quality and noise cancelation feature of our Sony - LinkBuds S True Wireless Noise Canceling Earbuds. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you for spreading the words and for choosing Sony! - Marco

Hi Cord, Congratulations on your new Sony LinkBuds S! We're glad to hear you love the excellent noise cancellation of your new Sony earbuds and good to know you were able to adjust a few settings for optimal performance using the Sony Headphones Connect app.
The LinkBuds S provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thank you for choosing Sony! -Sam

Hi JoshuaG, We apologize for the inconvenience. This is definitely not the experience we wanted you to have. Kindly reset and initialize your earbuds. This will set the settings back to factory and observe if the issue still exist.

To avoid any performance issues, make sure that your device has the latest firmware update.

If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
-Craig

Hi JackK, Awesome! We are so glad to hear that you are happy with your new LinkBuds S! Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you very much for your purchase and for choosing Sony! -Carl

Hi Helpakidgrow, We're really delighted to hear you are enjoying the excellent audio quality and you appreciate the compact design of these earbuds. Good to know you point out the amazing noise cancellation, great battery life and overall fit that are also noteworthy. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you for your purchase and for the 5-star rating! -Jess

Hi ledman,

Amazing! We're glad that you like the connectivity and sound quality of the LinkBuds S. Thank you for choosing Sony!

-Ralph

Hi SunilK,

We're genuinely sorry to hear that you've been experiencing significant battery issues with your Sony - LinkBuds S earbuds, especially on one side. In case you haven't done any troubleshooting steps already, we recommend trying the following to help resolve the situation:

- Update the Firmware: Ensure your LinkBuds S are running the latest firmware by checking for updates in the Sony | Sound Connect app.

- Factory Reset: Please follow the detailed instructions at this link to reset your earbuds: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

If the battery drain issue persist after performing these steps, we encourage you to email the information below to socialsupport@am.sony.com so we can better assist you.

Full Name:
Best buy username:
Telephone Number:
Model Number:
Issue/Concern:

Thank you for considering Sony products!

Regards,
Dominick

Hello Marioh,
That's awesome! Thank you for trusting Sony! We're glad that you are very pleased with the over-all quality of our Sony - LinkBuds S True Wireless Noise Canceling Earbuds. The LinkBuds S provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thank you for choosing Sony and for recommending our product! - Marco

Hi Shaileshbhai,

Great! We're thrilled that you are enjoying the sound quality of the LinkBuds S. Thank you for choosing Sony!

-Ralph