Customer Ratings & Reviews

Hi DillanW, We're glad that the noise canceling helps you sleep in the hospital. We also pray for your fast recovery. Our LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thank you for choosing Sony. Erin

Hi LucasS,

Awesome! We're glad that you like the fit and controls of the LinkBuds S. Thank you for choosing Sony!

-Ralph

Hi MiguelO,

Amazing! We're glad that you are enjoying the battery life of the LinkBuds S. The Sony LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thank you for choosing Sony!

-Ralph

Hi JamesJ,

You made the right choice with the Sony LinkBuds S! The Sony LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thank you for choosing Sony!

-Ralph

Hi Catch, We're glad that you are happy with this LinkBuds S True Wireless Noise Canceling Earbuds. Despite its size, it reproduces powerful bass and crystal-clear vocals, bringing out the best in all music genres. Listen anytime, anywhere with IPX4 water resistance and enough battery power to last a whole day. Thank you for giving the product a perfect rating! Jay

Hi excellent, We're glad that you are enjoying your new headphones. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! Erin

Hi EdwardS,

Awesome! We're glad that you like the fit and sound quality of the headphones. The Sony LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thank you for choosing Sony!

-Ralph

Thank you for the 5-star rating, HunterB! We are truly happy that you are pleased with noise canceling quality and comfort of your new Sony LinkBuds S True Wireless Noise Canceling Earbuds. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! - Marco

Hi Nathan, we're glad you like the noise canceling feature and connectivity of our product. We're sorry to hear that you had returned your SONY unit because of the sound quality issue. It is recommended to isolate the issue with these links:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539673.html?search=sound%20quality

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537646.html?search=sound%20quality

We have our Support team that is always happy to assist you. You can email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

We hope you consider SONY again. ~Earl

Hi Valdemar,

While we are glad to know your satisfaction with the outstanding sound quality, exceptional noise canceling function, and very comfortable fit design of the LinkBuds S, we are really sorry if you are encountering an issue with its battery life. This is certainly not the experience we were hoping you would have. Please allow us to help you and turn this into a better experience. For the battery life, the usage hours may be different from the time described on the link below depending on the settings for the headset functions & usage conditions.
Available operating time - https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539655.html

The same goes with the speed of energy consumption for the rechargeable battery between the left and right units. This also depends on the settings for the headset functions and usage conditions. To isolate the problem, please refer to this link:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html?search=available

Note:
Either side of the headphones can work as the main unit, and the main unit consumes more power than the other side. Because of this, the remaining battery level may vary between left and right. This is not a malfunction.

And as a general recommendation, if you haven't tried yet, we recommend updating the firmware of your headphones to the latest version. The firmware update improves the functionality and features of the headphones. It also provides fixes to any performance issues that you are encountering.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads

Should you need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you so much for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi Robert, we're glad you love our product! With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! ~Earl

Hi Kris01,

Fantastic! We are so happy that you are satisfied with your purchase! We are also delighted that you are enjoying the amazing sound quality of our LinkBuds S. We truly appreciate your feedback with wireless charging. A rechargeable battery is built into the charging case. If you charge the charging case in advance, it can charge the LinkBuds S wirelessly. Unfortunately, the supplied case doesn't support wireless chargers. Charging is supported by using a personal computer with a standard USB port or a commercially available USB AC adaptor capable of supplying an output current of 0.5 A (500 mA) or more.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for recommending our WF-LS900N LinkBuds S and for choosing Sony!

- Romeo

Hi DanielC,

We're glad that you like the design and noise canceling function of the LinkBuds S. It's unfortunate that you are experiencing noise issues with the headphones. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

Some devices that emit ultrasonic sound waves designed to repel rodents may occasionally be installed at the entrances of commercial facilities or subway stations. Near such devices, the ultrasonic sound waves may cause noise or unusual sound to be heard from the headset. Leave the place where the noise or unusual sound is heard. Or turn off the noise canceling function/Ambient Sound Mode from the “Sony | Headphones Connect” app.

You may also find the troubleshooting steps on this link helpful:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541617.html

Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi JoshuaW,

You made the right choice with the Sony LinkBuds S! The Sony LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thank you for choosing Sony!

-Ralph

Hi Conchita,

Thanks for commenting. While we are thrilled to know that you like the compact design of the LinkBuds S, we are really sorry if you are experiencing an issue. This is certainly not the news we'd like to hear from you. Regarding your audio issue, please try following the troubleshooting steps on this article to isolate and hopefully fix the problem.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00268907

And as a general recommendation, if you haven't tried yet, we recommend updating its firmware to the latest version. The firmware update improves the functionality and features of the headphones. It also provides fixes to any performance issues that you are encountering.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads

If there's something we can do to help or you may need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hello Los72, We are glad that you like the sound quality and noise canceling feature of your Sony earbuds. Our LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thank you for your purchase. Enjoy! Vincent

Hi KathrenaK,

Great! We're thrilled that you like the sound quality, fit, and battery life of the headphones. The Sony LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thank you for choosing Sony!

-Ralph

Hi HectorG,
Awesome! We're happy to hear you are enjoying the superb sound quality of your Sony LinkBuds S. Your satisfaction with our product is our top priority. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. Thank you for choosing Sony! - Kris

Hi Denisj, Great! We're glad that you are enjoying your new headphones. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! Erin

Hi CesarR,

Thanks for commenting! We are so happy to know your satisfaction with the superb sound quality of the LinkBuds S. With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo