Customer Ratings & Reviews

Hi Michael, While we are glad that you like the audio quality, we regret that the noise canceling function did not meet your expectations. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience.

You can turn on/off the noise canceling function and change the settings of the noise canceling function and Ambient Sound Mode with the “Sony | Headphones Connect” app. Please ensure you have the app downloaded from the app store.
Ref: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537527.html


If this does not help, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi aaronnw,

While we are glad to hear about your satisfaction with the amazing sound quality and exceptional noise canceling feature of your LinkBuds S, we are really sorry if you are having a wind noise issue. This is definitely not the experience we wanted you to have. Let's try to isolate and fix the problem by following the troubleshooting steps on these articles:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278105
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00232102
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00273844
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278108

And as a general recommendation (if you haven't yet), to get the most out of your LinkBuds S, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads

Should you need more technical assistance/information, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

I hope this helps, and thank you so much for choosing Sony.

Sincerely,

Romeo
Sony Social Support

Hi JCSG, we're glad you like the sound quality of our product. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. Thank you for choosing SONY. ~Earl

Hi Rilex, Great! We're glad that these earbuds headphones are perfect for your lifestyle and you're enjoying the incredible audio quality. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. Plus, you can get 6 hour long battery with noise canceling, IPX4 water resistance, and with Quick Access, you can configure these wireless earbuds to resume Spotify music playback or Endel personalized soundscapes with two or three taps – no need to touch your smartphone. Thank you so much for choosing Sony! -Jess

Hi EveretteD,

Thank you for the purchase. We're sorry to hear what happened with the earbuds of the headphones. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Also, make sure that you're wearing the headphones correctly. Check these link for more details.

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539658.html

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi PearleneW,
We appreciate you for providing your honest review. We're glad that you are satisfied with the audio quality of our Sony - LinkBuds S True Wireless Noise Canceling Earbuds. We value your opinion and we will forward this to our engineering team to help us improve our products. The LinkBuds S provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thank you for choosing Sony! - Marco

Hi happy1, We're pleased to hear that you like the audio quality and fits nicely. The Linkbuds S are the world’s smallest and lightest, noise cancelling, Hi-Res truly wireless headphones. This combines a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. With Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. The LinkBuds S feature an IPX4 splash-proof and sweat-proof design, Adaptive Sound Control, a a smart function that senses where you are and what you’re doing, then adjusts ambient sound settings for the ideal listening experience. Your LinkBuds S are designed for both style and environmental consciousness. Thanks for choosing Sony. Erin

That' awesome, Jordan! We are thrilled that you having an enjoyable workout experience with the LinkBuds S. With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for the perfect star review and for choosing Sony!

- Romeo

Hello BabyBop123, We are sorry to hear that. Please make sure to update the firmware of your headphones to improve its quality: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads. To have a better listening experience, we highly recommend using the right size of earbud tips and wearing them correctly. For more details, please visit the links below:

- https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539658.html
- https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html

Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you. Vincent

Hi JeffO,

Thank you for the review and we do apologize if you're not satisfied with the headphones. If there's something that we can help you with, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
David

Hi Marco,

Thank you for your review. While we are thrilled that you are satisfied with the outstanding sound quality of our LinkBuds S, we are really sorry if you are having an issue with the right earbud within 3 months of use. This is usually not the case and definitely not the experience we wanted you to have. If you haven't tried yet, please follow the steps provided on the articles below as these may help solve the issue:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537720.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00229323
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537646.html

We want to make sure you’re taken care of and help check on your LinkBuds S.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Romeo
Sony Social Support

Hi ShadI, Thank you for the feedback on your experience with your LinkBuds S. We're sorry to hear that the noise cancellation of this unit did not live up to your expectations. If the effect of noise canceling is not sufficient, please follow the troubleshooting steps on the link below to resolve the issue:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537734.html

For further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

The LinkBuds S provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thank you for choosing Sony! -Sam

Hi Susanth,

Thank you for the review and we're glad to hear that you like the price point of the headphones. Your feedback regarding the design and build quality is greatly appreciated. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion.Thank you for choosing Sony!

-David

Thank you for your review, Jason.

While we are thrilled that you are satisfied with the comfortable fit design and exceptional sound quality of our LinkBuds S, we are sorry if you are having an issue when using only the left unit. In the factory settings, the music playback function is assigned to the right unit. When only the left unit is worn in your ear, you will need to operate the connected device to play music. There's good news, however! You can change the function assignments to the touch sensors of the left and right units using the “Sony | Headphones Connect” app. For example, the music playback function that is assigned to the touch sensor of the right unit in the factory settings can be changed to the touch sensor of the left unit. You can also change the settings that do not assign the music playback function, noise canceling function, Ambient Sound Mode and playback volume adjustment function, etc. For more details, please refer to the following links:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539058.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539670.html

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

If there's anything we can do to help or you may need more information/technical assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Hope this helps you, and thank you so much for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi ClatonF,

Thanks for commenting. We are thrilled to know that you satisfied with the overall performance of our LinkBuds S. With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

If there's something we can do to help or you may need an information/technical assistance with our product in the future, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much for choosing Sony.

Sincerely,

Romeo
Sony Social Support

Hi CTB54, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the audio of your Sony unit. Please isolate the issue by following this link:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537646.html

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi AlexanderG, Thank you for the 5-star review of your LinkBuds S. We're truly glad these earbud headphones deliver superb bass and incredible audio quality. With LinkBuds S, you're always connected to your everyday worlds. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you for choosing Sony! -Jess

Hi John,

Very nice! We're glad you love the fit and sound quality of the headphones. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. Thank you for choosing Sony!

Regards,
David

Hi Ipod, We are thrilled to know that your new Son LinkBuds S are the best in-ear headphones you have had. Our LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thank you for choosing Sony! Vincent