Customer Ratings & Reviews

Hi PedroR,
Thank you for your time writing this review. We're sorry to hear the issues that you are having with your 1st and 2nd pair of Linkbuds S. This is definitely not the news nor experience we want you to have with our products. We'd like to help and do the best possible for you.

Usage hours may vary depending on the settings for the headset functions and usage conditions. For more information about the available operating time of this unit, please refer to this link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html

Please try some solutions on this link below to troubleshoot no power, battery issues or if the headphones won't charge :
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00204483

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi Nonickname, we're glad you like the sound quality of our product. We're sorry to hear that you have an issue wearing your SONY unit comfortably. Change the earbud tips to ones that fit more snugly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. Please follow these links for more details:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539658.html?search=earbud%20tips

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hello JuanH,

Thank you for considering Sony products.

We are sorry to hear about your negative experience with the WF-LS900N headphones. This is certainly not the level of quality we strive for, and we are committed to addressing your concerns.

To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following details in your message:

- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Thank you for your patience, and we look forward to assisting you further.

Best regards,
-Fred

Hi ps5fan, We are sorry to hear that the LinkBuds S did not meet all of your expectations. We'd love to make sure that you get the best listening experience out of your LinkBuds S.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi ShopAroundFirst,

Thank you for your review, and we are so sorry for your disappointment. It is unfortunate to hear you are having a Bluetooth connection issue. This is definitely not the experience we wanted you to have. You can connect Bluetooth® devices such as headphones or speakers and enjoy TV sound through those devices if the TV supports the Advanced Audio Distribution Profile (A2DP). We are not sure what model of Bravia TV you have. However, if its model is listed on this article, then it should perfectly work with our LinkBuds S.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00159290

For additional troubleshooting, please refer to the following links:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537665.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537735.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278100

If there's anything we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you & your input, and thank you for choosing Sony.

Sincerely,

Romeo
Sony Social Support

Hi Zakk, Fantastic! Good to hear you're enjoying the punchy bass and great fit of your Sony Linkbuds S. The LinkBuds S provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thank you for choosing Sony! -Sam

Hi TroyV,
While we're happy that you like our Sony LinkBuds S, we regret to hear that it broke just after a month of usage. This is definitely not the news we want to hear from our customers. Please allow us to help and turn this to a better one.

We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.


Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the LinkBuds S:


We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Marco

Hi David,
While we are happy to hear that you appreciate the audio quality of our Sony WFLS900N, we regret to hear that you are having some issues. This is usually not the case with our LinkBuds S. Please allow us to help and turn this to a better experience.

We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the LinkBuds S:


We are sorry for the inconvenience and hope to speak to you to resolve this matter.


Sincerely,
Marco

Hi VKRP,

Thank you for your review. While we are thrilled that you are satisfied with the outstanding sound quality of our LinkBuds S, we are really sorry if you are having an issue when using them for calls. We are not sure what smartphone/audio device you have these headphones connected to. However, you may try following the troubleshooting steps on these articles and see if it resolves the problem:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278104
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537653.html

You may also find the link below helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00273844

And as a general recommendation (if you haven't yet), to get the most out of your LinkBuds S, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads

We want to make sure you’re taken care of and help check on your LinkBuds S. May we contact you directly to assist you? If, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Sincerely,

Romeo
Sony Social Support

Hi RobertC,

Thank you for the review and we're sorry to hear what happened with your headphones. To isolate and resolve the issue, please try to factory reset the headphones. Here's the link on how to.

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

If the situation does not improve, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi Saltykriket, thank you for taking the time to share your experience. We're truly sorry to hear about the issues you faced with the Sony - LinkBuds S. We understand how frustrating and disappointing that must have been. This is certainly not the experience we want for our customers. We appreciate your feedback, and please know it has been shared with our team to help us continue improving our products. Best regards, -Dominick

Hi naushin,

Thank you for bringing this to our attention, and we are really sorry if you are having noise issues with your LinkBuds S within about 8 months of use. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. If you haven't tried yet, please follow our suggested troubleshooting steps on this article to isolate unwanted noise from your headphones:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278105

And as a general recommendation, if you haven't yet, to get the most out of your LinkBuds S, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. It also provides fixes to any performance issues you are encountering. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads

Should you need more technical assistance/information, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

I hope this helps, and thank you so much for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi EricZ,
Thank you for your time writing this review. We're sorry to hear what happened on the original and replacement unit. This is definitely not the experience we want you to have with our products. We'd like to help and do the best possible for you.

May we contact you and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris

Hi DemetriusF,

This is not the experience that we want you to have. Sony's commitment to customer satisfaction is our top priority. For optimum performance, it is recommended to install the latest software version of the headphones (via the Sony Sound Connect app).

Make sure to charge both earbuds sufficiently. Use the supplied USB Type-C cable for charging. Place both earbuds correctly on the charging case. Resetting and initializing the headset may also help resolve the issue. You may refer to the steps on these links:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539654.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

Hope this helps. If still not resolved, the unit requires service. Please contact our authorized service center for repair options. Please refer to this link for more information:

https://us.esupport.sony.com/support/s/service?language=en_US

Sincerely,
-Ralph

Fantastic! You've made a great choice, flyguy! Thank you for upgrading to our LinkBuds S. We are so happy to know that you are satisfied with the exceptional quality, very comfortable fit design, durable built of the charging case, and superb performance of these headphones. We greatly appreciate your feedback with the battery life and wearing detection feature. For the battery life, the usage hours may be different depending on the settings for the headset functions and usage conditions. You may refer to the following links:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539655.html?search=available%20operating
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html?search=available%20operating

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for the perfect star review and for choosing Sony!

- Romeo

Hi HectorM, We are sorry to hear that you had issues with your earbuds and had to return the LinkBuds S.

The LinkBuds provide a clearer, more stable Bluetooth signal. For low latency and high sound quality, even around other interference, the Bluetooth signal is transmitted to both ears at the same time. Thanks to the powerful Integrated Processor V1, you'll enjoy stable, skip-free, wireless sound. To ensure you get the best Bluetooth connection, we recommend having the unit set to Priority on Stable connection.

We hope that you consider Sony again in your future purchases.

Regards,
Carl

Hi Tank, We're sorry to hear that the volume level did not meet your expectations and it had to be returned. This is definitely not the experience with want you to have. To ensure optimal listening experience, there are volume adjustment function, equalizer, and sound settings that you can fine tune from the "Sony | Headphones Connect” app and from following the steps on this link:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537742.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537646.html

For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam

Hi spinnerd,

While we are glad that you are satisfied with the outstanding sound quality of our LinkBuds S, we are really sorry if didn't live up to your expectations and that it had to be returned. This is definitely not the experience we were hoping you would have. For any performance issues, we always recommend visiting our support website. There you can find help guides, manuals, and troubleshooting articles that may help solve any problem with the unit.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s

You can also contact us for assistance in searching for something which may meet your need.
Contact our Support team - https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We value you and your feedback, and we are hoping that you will consider Sony again in your future purchase.

Sincerely,

Romeo

Hi Jeff, we're genuinely sorry to hear about your experience with the Sony - LinkBuds S. We understand your frustration, it must be very disappointing having a product work just once and never again, this is certainly not the experience we want for our customers. We'd like to help and take a look at your case, please email the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Best buy username:
Telephone Number:
Model Number:
Issue/Concern:
Thanks for considering Sony.
Regards.
-Dominick