Customer Ratings & Reviews

Hi Madness,

This is not the experience that we want you to have. For optimum performance, make sure that the software version of the LinkBuds S is updated (via the Sony Headphones Connect app).

For connectivity issues, please refer to the troubleshooting steps on this link:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537649.html

Resetting and initializing the headset may also help resolve those issues. You may refer to the steps on these links:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi Grumpy,
We're sorry to hear about these battery draining issues for Sony LinkBuds S. For this issue, you may follow the steps on this link to resolve it.

https://www.sony.com/electronics/support/articles/00236552?utm_source=glean

If the issue still unresolve and you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:


We are sorry for the inconvenience and hope to speak to you to resolve this matter.


Regards,
Marco

Hi Jamanti, We're sorry to hear about the "wind noise" issue that you're experiencing with your Linkbuds S when the noise canceling feature is on. This is definitely not the news that we'd like to hear nor the experience we want you to have. Let's try to isolate and resolve this issue by following the troubleshooting steps on the link below:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541617.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Wildcat, we regret to hear that the LinkBuds S True Wireless Noise Canceling Earbuds did not meet your expectations. This is definitely not the experience we'd like you to have. May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi Jaydeetay,

Thank you for your time writing this review. We regret to hear the earbud headphones is not working properly and you're having some issues after 15 months of use. We'd love to troubleshoot this and make this a better experience for you. We also recommended updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance. The software update improves the general performance of the unit and includes key features, applications, and bug fixes.

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads

In the meantime, if there is no sound from the earbud headphones, or sound is heard only from one side, check if the issue is resolved after completing each step on this link: https://www.sony.com/electronics/support/articles/00278101

A separate article is available if the headphones don't turn on here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278102

Maybe there's something that we can do to help you. Please contact us. You may send us an email at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number

Again, we are sorry you are experiencing some issues with your unit and would like to work together to find a solution.

Sincerely,
Jess

Hi PeterM,

We're truly sorry to hear about the issue you had with the LinkBuds S, that's definitely not the experience we wanted you to have. We'd love to help.

If they can't be turned ON at all, check this out for troubleshooting steps that might help resolve your issue: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537705.html

If they can be turned on and the battery power does not last long, check this out: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html

We hope the information helps. If the issue remains unresolved, start a chat with one of our product specialist through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US

Thanks for considering Sony products. Your experience matters to us, and we’re committed to resolve this concern.
-Aldair

Hi DEP14,

While we are glad to know your satisfaction with the performance of our LinkBuds S, we are really sorry if you had encountered an issue with the left earbud and that it had to be returned. This is certainly not the news we'd like to hear from you. Some of these issues may happen due to various reasons. The following article may help solve the problem:
There is no sound, or sound is only heard from one side of the earbud headphones (LinkBuds S) - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278101

We value you, and we are so sorry for the inconvenience. We hope that you'll consider Sony again in your future purchase.

Sincerely,

Romeo
Sony Social Support

Hi Yajra,
Thank you for your time writing this review. We're sorry to hear the issues that you are having with your LinkBuds S. Let's work together and troubleshoot the problem,

If charging cannot be done, please try the following steps:
Make sure the headset is set securely in the charging case.
Be sure to use the supplied USB Type-C cable and check that the cable is firmly connected to the charging case.
If the earbud tips are not properly attached to the headset, the headset may not be charged with the supplied charging case. Check that the earbud tips are attached properly when you store the headset in the charging case.
If earbud tips by other manufacturers are used, the headset may not be charged with the supplied charging case. Be sure to use the supplied earbud tips when charging.
When the charging ports of the headset or the charging case get dirty, the headset may not be charged. Clean the charging ports with a soft dry cloth.
It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F). Efficient charging may not be possible beyond this range.
While charging, be sure to keep the lid of the charging case closed to prevent the battery of the charging case from being wasted.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
For reference:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537706.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi Kazu,

Awesome! We are so happy to hear you are enjoying the amazing sound quality of our LinkBuds S. We are sorry if they didn't fit you well. For optimum fit, comfort, and to keep your LinkBuds S from falling out, we always recommend following the steps on these articles:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00262839
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

If there's anything we can do to help or you may need more information/technical assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you for your purchase and for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi Allballsnotip, We're sorry to hear about the issue that you're having. This is usually not the case for our Sony Linkbuds S nor the experience we want you to have. For connectivity issues, please tet the headset to “Priority on stable connection”. You may refer to this link for additional details: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537649.html
Also, when receiving a call when using a smartphone or mobile phone, some smartphones or mobile phones may receive a call on the phone instead of the headset. When using HFP connection, transfer the call to the headset by holding your finger to the touch sensor on the left or right headset unit for about 2 seconds or more, or by using your smartphone or mobile phone.

And when you use the video calling application, open the settings (*) of the video calling application, and check that the speaker or microphone setting is specified as [Headset (LinkBuds S Hands-Free)](**). When the settings of the video calling application cannot be checked or calling connections [Headset (LinkBuds S Hands-Free)] cannot be selected, select [Headset (LinkBuds S Hands-Free)] on the settings of your computer to make connections.

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi AlanT, We're sorry to hear that you were unable to get the Sony LinkBuds S to pair and it had to be returned. This is usually not the case for our earbuds nor the experience we want you to have. For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam

Hi Moby,

Thank you for your review, and we are really sorry for your disappointment.

It is unfortunate that our LinkBuds S didn't live up to your expectations. This is definitely not the experience we wanted you to have with our premium headphones. We'd love to know more about the issue you are having and help you out. If you can explain in a little more detail that would be appreciated. Please email us at socialsupport@am.sony.com with the following details so we can best assist you.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you & your input, and we are looking forward to your message.

Sincerely,

Romeo
Sony Social Support

Hi Twan,

We are sorry to hear that you are having issues with your Sony LinkBuds S. This is definitely not the customer experience we want you to have. When charging your earbuds, please make sure they are set to the correct position in the charging case: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539654.html. The available operating time of your headphones will depend on the settings and how you use them: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539655.html. Also, please make sure to update the firmware of your LinkBuds S to improve their performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/linkbuds-s/software/00278796. If your smartphone supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), you can enjoy a hands-free call via a Bluetooth connection. We recommend checking out this link for more details: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539667.html.

We take all user input seriously and will make sure your comments reach the appropriate person. If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

Hi Good,

We regret to hear that you are not satisfied with the headphones. For optimum performance, make sure that the software version of the LinkBuds S is updated (via the Sony Headphones Connect app).

To achieve the best sound qualities from the headphones, make sure that you are wearing the LinkBuds S properly. You may find this link helpful:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html

You also have the option to use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Please refer to this link:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539670.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi Miguel,

Thank you for bringing this to our attention, and we are really sorry if you are encountering an issue with your LinkBuds S within about a month of use. This is definitely not the experience we were hoping you would have. Temporary noise can happen because of the Noise Canceling or Ambient Sound Control function and air-tightness of the headphones. The following article may help you solve this problem:
Noise is heard from the headphones (LinkBuds S) - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278105

And as a general recommendation, if you haven't tried yet, we recommend updating its firmware to the latest version. The firmware update improves the functionality and features of the headphones. It also provides fixes to any performance issues that you are encountering.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads

If there's something we can do to help or you may need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi there,

Thanks for commenting! We are happy to know that you are enjoying the amazing noise canceling function of our LinkBuds S. We are sorry if you are having a Bluetooth pairing issue. This is definitely not the news we'd like to hear from you. Let's try to isolate and fix this problem by performing the troubleshooting steps using this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00204611

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Should you need more assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you for your purchase and for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hello mal2478,

Thank you for your review. We are so sorry if you are having a connection issue with your LinkBuds S. This is definitely not the experience we wanted you to have. For Bluetooth communications, these headphones operate within a range of about 32.81 ft. The maximum communication distance may vary depending on the presence of obstacles (people, metal objects, walls, etc.) or the electromagnetic environment. The following article may help improve the connection between our LinkBuds S and your device.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278106

If there's anything we can do to help or you may need more information/technical assistance, please feel free contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We truly appreciate you, and thank you for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi CASEY,

We're glad that you like the sound quality and noise canceling function of the headphones. It's unfortunate that you are not satisfied with its fit and the headphones are no longer working properly. For optimum fit and comfort, it is recommended to wear the LinkBuds S properly. If the headphones are not working as expected, resetting and initializing may help resolve the issue. Please refer to these links for more information:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi Meeh,
Thank you for your time writing this review. We're sorry to hear that you're having trouble with your Sony LinkBuds S. Let's try to isolate the issue by performing the steps below:
Make sure the headphones are worn properly.
Clean the headphones.
Make sure the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements.
Reset or initialize the headset to restore factory settings.
Please refer to this link with steps to troubleshoot if unwanted noise is heard from the headphones: https://www.sony.com/electronics/support/articles/00278105?utm_source=glean

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris