Customer Ratings & Reviews

Hi ShaunH,

This is not the experience that we want you to have. These headphones come with a 1-year manufacturer's limited warranty. We would like to know more about what happened and help you out. Please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
-Ralph

Hi JoseC,

That's fantastic! We are so happy to know that you are satisfied with the exceptional sound quality, industry-leading noise canceling feature, intuitive & user-friendly Sony headphones Connect app, and superb performance of the LinkBuds S.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for sharing your great experience and for choosing Sony!

- Romeo

Hi Reyes! We sincerely apologize for the issues you've experienced with your Sony product. We understand how frustrating this can be, and we’re here to help. Please try the following steps to troubleshoot the issue, and feel free to contact us if you need any further assistance.

Regarding the issue with the battery; depending on the settings for the headset functions and usage conditions, the speed of energy consumption for the rechargeable battery may vary between the left and right units. Please check this link with more information: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html

About the issue with Bluetooth connection, please check these links: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537735.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537665.html

If the problem persists after trying these steps, we recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US Hours of Operation: Monday - Friday 9:00 am - 9:00 pm ET Saturday - Sunday 10:00 am - 8:00 pm ET

Best Regards, - Stephanie

Hi TheBestCustomer, We're sorry to hear that the sound quality of the Sony Linkbuds did not meet your expectations. For low sound quality issues with our LinkBuds S, we always recommend following the troubleshooting steps on this link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537646.html

And to get the most out of your LinkBuds S, we recommend updating the firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads

I hope you consider our Sony products in the future. Thank you for sharing your feedback.

Regards,
Sam

Hi Diazjohan32, We're sorry to hear about your feedback with the WF-LS900N LinkBuds S. We apologize for any inconvenience. LinkBuds S combines a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. We’ve designed LinkBuds S utilizing extensive ear shape data collated since introducing the world’s first in-ear headphones in 1982, as well as evaluation of the sensitivity of various types of ears to ensure an ideal shape that is comfortable for many people. LinkBuds S supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. LDAC transmits approximately three times more data than conventional Bluetooth® audio allowing you to enjoy High-Resolution Audio content in exceptional quality, as close as possible to that of a dedicated wired connection.

These earbuds are ready for LE Audio, a next-generation Bluetooth audio that enables ultra-low latency—ideal for gaming. With an IPX4 water-resistance rating, splashes and sweat won’t stop these Sony earbuds—so you can keep on moving to the music.

Immerse yourself in sound all around you. As real as if you are there at a live concert or with the artist recording in a studio. With 360 Reality Audio, music has never been so immersive and so real. These headphones let you enjoy 360 Reality Audio.

For more details, please check the TV model at our support website (http://www.sony.com/esupport) for product specifications and features.

I hope this helps! Jay

Hi ShawnP, We are sorry to hear that you are experiencing issues with the LinkBuds. We'd love to troubleshoot the issue and make this a better experience for you. If the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities or call performance. Please try the steps on our help guide link: https://helpguide.sony.net/mdr/linkbuds/v1/en/index.html

Also, please make sure that the linkbuds has the latest software installed. Version 1.6.0 as this will improve the overall performance of the device and Improves the hands-free calling quality.

For the update, please check on this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/software/00275471

Should you need further assistance, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Fantastic! You've made a great choice, nice2606! We are extremely pleased to know your satisfaction with the exceptional sound quality, industry-leading noise canceling feature, long-lasting battery life, and quality build design of our LinkBuds S.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.


Thank you for your purchase and for choosing Sony!

- Romeo

That's fantastic, Onlyme1time!

It is really lovely to hear that you are enjoying the superb performance of our LinkBuds S and that you would recommend them to anybody!

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thanks for the 5-star review and for choosing Sony!

- Romeo

Hi JAM08,

That's amazing! You've made a great choice! We are so happy to know that she loves our LinkBuds S.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for your purchasing our WF-LS900N LinkBuds S and for choosing Sony!

- Romeo

That's fabulous, Roman! We are so happy to know that it perfectly suits your needs!

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for the perfect star review and for choosing Sony!

- Romeo

Hi JustenB,

We are really sorry if you are having an issue with the noise canceling function of your LinkBuds S. This is usually not the case with our premium headphones and definitely not the experience we were hoping you would have. Please allow us to help you and turn this into a better experience. The noise canceling function of these headphones are effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. Additionally, the following articles may help you improve your overall noise canceling experience:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537734.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278108

And as a general recommendation (if you haven't yet), to get the most out of your LinkBuds S, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads

Should you need more technical assistance or information with our product, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

I hope this helps you, and thank you for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi LeeC,

We're sorry to hear that you are having some issues with your LinkBuds S earbud headpones. Check that the left unit and right unit of the headset have been put on properly and are on your ears in the correct orientation. If you are wearing the left unit and the right unit on the incorrect ears, there may be instances during calls where the other person cannot hear you or the call volume is low. Also, please make sure that your headphones are running on the latest firmware version (via Sony Headphones Connect app).

You can also use this link for troubleshooting steps to isolate and resolve the issue if while on a phone call, you can’t hear the other person talking, or they can’t hear you:

https://www.sony.com/electronics/support/articles/00278104

If you're unable to resolve your concern, you may send us an email at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number

Sincerely,
Jess

Amazing! Thank you for sharing your great experience, Abdulms1!

We are so happy to know that you are enjoying the exceptional sound quality of our LinkBuds S and that you recommend it to anyone.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for your purchase and for choosing Sony!

- Romeo

Hey Frunk,

Amazing! You've made a great decision! We are so happy to know your satisfaction with the exceptional sound quality and superb performance of our LinkBuds S.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for the perfect star review and for choosing Sony!

- Romeo

Hi JalaF,

Fabulous! We are truly delighted to hear your satisfaction with the exceptional fit & ultra-small design of our LinkBuds S. With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.


Thank you for your purchase and for choosing Sony!

- Romeo

Hi Paul, We’re sorry to hear about the microphone issue that you had with the Sony Linkbuds S.This is usually not the case for our headphones nor the experience we want you to have. If you still have both of your headphones, let's try to isolate and resolve the issues by following troubleshooting steps on the link below:

If you're unable to turn on the unit, please refer to this link:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537705.html

And if the microphone doesn't work, please follow the steps on the link below:

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00265214?cpint=spt-mdr_triage_00204483_microphone

And may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WFLS900N:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Sam

Hi GeorgeB,

We are really sorry if our LinkBuds S didn't live up to your expectations. This is certainly not the news we'd like to hear from you. Regarding the battery, the usage hours may be different from the time described on the link below depending on the settings for the headset functions & usage conditions.
Available operating time - https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539655.html

The same goes with the speed of energy consumption for the rechargeable battery between the left and right units. This also depends on the settings for the headset functions and usage conditions. To isolate the problem, please refer to this link:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html?search=available

Note:
Either side of the headphones can work as the main unit, and the main unit consumes more power than the other side. Because of this, the remaining battery level may vary between left and right. This is not a malfunction.

And as a general recommendation, if you haven't tried yet, we recommend updating the firmware of your headphones to the latest version. The firmware update improves the functionality and features of the headphones. It also provides fixes to any performance issues that you are encountering.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads

I hope this helps.

Should you need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you so much for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi Rickdaruler,

Thank you for reaching out to us and we do apologize for the inconvenience. Please allow us to help you and turn this into a better experience. Please check this article below on how to resolve your charging issue.

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00204618

If the issue is unresolved, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi LauraF,

We are really sorry if the sound quality and fit of our LinkBuds S didn't live up to your expectations and that it had to be returned. This is certainly not the news that we would like to hear. Regarding the sound quality, this usually differs from the source's signal and content that is playing. For low sound quality issue with our LinkBuds S, we always recommend following the troubleshooting steps on this article:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537646.html

And for optimum fit, comfort, and to keep the LinkBuds S from falling out, we recommend the steps on these articles:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00262839
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html

We value you and your feedback, and we are hoping that you will consider Sony again in your future purchase.

Sincerely,

Romeo
Sony Social Support