Customer Ratings & Reviews

Hi Billy, Thank you so much for taking the time to leave us a review of your Sony Linkbuds S. While w're glad you like the excellent sound quality and volume output of these earbuds, we regret to hear that you're having an issue with the fit. If you feel the size of the earbud tips does not fit to your ears, change the earbud tips. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.

The LinkBuds S provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thank you for choosing Sony! -Sam

Hi Spencer,

Amazing! We are extremely pleased to know your satisfaction with the incredible noise canceling feature and superb sound quality of our LinkBuds S. With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi Kevin!
Thanks for taking the time to share your review of the LinkBuds S. We are delighted to hear the noise cancellation is performing as advertised and contributing to a great experience with your audio.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi Kwan,

Thanks for sharing your review and experience with the Sony LinkBuds S. We're thrilled that you like the comfort, sound quality, and noise canceling function of the headphones. Your feedback about the battery life is greatly appreciated. For optimum performance, make sure that the software version of the LinkBuds S is up-to-date (via the Sony Headphones Connect app). Resetting and initializing the headset may also help resolve the issue. Please refer to the steps on these links:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

Hope this helps. If still not resolved or you need further assistance, please contact our product support team via phone call or chat through this link:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for choosing Sony!

-Ralph

Hi Caleb, Thanks for sharing your experience. While we're glad to hear that you like the sound quality of the earbuds, we're sad to hear that you have concerns with the touch sensors. We'll take this as feedback as it can help us improve in the future. Thank you and regards, -Craig

Hi Kaylee,

Thank you for your review. We are delighted to hear that you love your LinkBuds S and appreciate their exceptional sound quality and comfortable design. However, we sincerely apologize for any issues you may be experiencing with the battery life. This is certainly not the experience we intended for you. We would like to assist you in resolving this matter and improving your overall experience. For the battery life, the usage hours may be different from the time described on the link below depending on the settings for the headset functions & usage conditions.
Available operating time - https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539655.html

The same goes with the speed of energy consumption for the rechargeable battery between the left and right units. This also depends on the settings for the headset functions and usage conditions. To isolate the problem, please refer to this link:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html?search=available

Note:
Either side of the headphones can work as the main unit, and the main unit consumes more power than the other side. Because of this, the remaining battery level may vary between left and right. This is not a malfunction.

And as a general recommendation, if you haven't tried yet, we recommend updating the firmware of your headphones to the latest version. The firmware update improves the functionality and features of the headphones. It also provides fixes to any performance issues that you are encountering.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads

Should you need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones


We value you, and thank you so much for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi Jayjay, You've made an excellent choice! We're delighted to hear that you appreciate the amazing sound and mic clarity of your new Sony Linkbuds S. Thanks for choosing Sony! -Sam

Hi GaddyHJ1798,
Nice! We're glad that you are pleased with the sound quality, noise canceling feature of our Sony - LinkBuds S True Wireless Noise Canceling Earbuds as well as the easy to connect/pair system. With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony. - Marco

Hi Susan727,

That's awesome! We're happy to hear that you're enjoying the noise canceling of the headphones. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion.Thank you for choosing Sony!

-David

Hi MistieH,

Perfect! We're glad that your son is enjoying the performance of the LinkBuds S. Thank you for choosing Sony!

-Ralph

Hi YungJMoney, Excellent choice! We are glad to hear that you are happy with your purchase! Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you very much for your purchase and for choosing Sony! -Carl

Hi HoustonJ, thanks for your review of the Sony WF-LS900N earbuds. It's great to hear that you found them smaller, more comfortable, and more durable compared to your previous Bose earbuds. It sounds like they have become quite popular in your family, and we're thrilled you decided to purchase additional pairs for your kids and wife. Your feedback is valuable and appreciated!
Thanks for choosing Sony!
Gus

Hi Lazlo, We're glad that you are enjoying your new WFLS900N. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! Erin

Hi LinhuC, We are sorry to hear that you are experiencing issues with your Sony LinkBuds S. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try resetting and initializing the headphones.

To reset, please check on this link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html

To initialize the headphones, please check: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the connected device and then pair them again.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi DanaF,

Thank you for the fantastic 5-star review! It's rewarding to hear how much you're enjoying your Sony - LinkBuds S. We designed them to be incredibly comfortable for all-day wear, so it's great to know they've been a perfect fit for you. We're also thrilled that you're experiencing the amazing sound quality and appreciate the seamless connectivity.

We hope you continue to enjoy the combination of high-quality audio and comfort with your new earbuds.

Thank you for choosing Sony!

Regards,
Dominick

Hi Devonte, Thank you for the the detailed review of your Sony LinkBuds S! We're very pleased to hear you like your overall experience with these earbuds, great sound quality, punchy bass, clarity, comfortable fit, excellent noise cancellation, and a variety of settings and customization using the Sony Headphones Connect app.
The LinkBuds S provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thank you for choosing Sony! -Sam

Hi AngelR,

Thanks for sharing your review and experience with the LinkBuds S. We're glad that you like the sound quality of the headphones. Your feedback about the touch controls is greatly appreciated. In the factory settings, the music playback function is assigned to the right unit. You can change the function assignments to the touch sensors using the “Sony | Headphones Connect” app. You may find these links helpful:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539672.html
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935904.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hello Mazman,

Thanks for your fantastic review of the LinkBuds S! We're thrilled to learn that they fit well and provide excellent, reliable reception in both ears. It's rewarding to hear your positive comments as we designed the LinkBuds S to be comfortable for extended wear while delivering a high-quality, stable audio experience.

Your recommendation means a great deal to us!

Thanks for choosing Sony.

Sincerely,
Jenn | Sony Social Media Team.