Customer Ratings & Reviews
- Model:
- WFLS900N/B
- SKU:
- 10893384
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.4 out of 5 stars
to a friend
Such a shame!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds, but they keep cutting out and lose connectivity while doing activities, which is VERY annoying. I have Total Tech, so i exchanged the first pair and same problem with the second pair. I wish Sony would figure it out because besides that, they're great. Guess I'm returning theses and getting Beats
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PauljP,
While we are glad that you find our LinkBuds S great, we are really sorry if you are encountering a Bluetooth connection issue. This is certainly not the experience we want you to have. If you still have the unit, we'd like to help you isolate and fix this problem. The LinkBuds S are designed to provide reliable and stable connectivity during various activities. However, certain factors such as distance, signal interference, and the environment can affect the connection. If you haven't yet, please perform our suggested troubleshooting steps on this article and see if it resolves the problem:
Sound skips when using the headphones (LinkBuds S) - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278106
And as a general recommendation, we also recommend updating the firmware of your headphones to the latest version. The firmware update improves the functionality and features of the headphones. It also provides fixes to any performance issues that you are encountering.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads
Should you need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
I hope this helps you, and thank you so much for choosing Sony.
Best regards,
Romeo
Sony Social Support
DO NOT BUY!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second defective pair and past the return window. First pair broke within 2 weeks. Second pair broke within 5 weeks. Due to it's small size the driver blows out resulting in a plastic crunchy noise. Most expensive mistake I've made.
No, I would not recommend this to a friendWill not replace my earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dropped my left earbud. It broke in half I tried to take it in before the 30 days and they will not give me a replacement nor money back. I am very upset with their service
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TimK, we're sorry to hear about what happened to your Sony unit. Unfortunately, the physical or cosmetic damage is not covered by the Sony limited warranty. You may take your device to an authorized servicer for evaluation to determine the repair options. Please check this link for more details:
https://www.sony.com/electronics/support/articles/00006741?utm_source
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Do not buy this prodnct
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Falls out of ear better than stays in ear with anymovement of head. Lost one, cannot replace exceot on ebay. Finally put other one thru wash by accident and doesnt work of course.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Teresa, We're sorry to hear about your earbuds. As it turns out, the earbuds are pre-set with information that allows them to communicate with and from each other. If one of the earbuds is lost or damaged, we advise to send the remaining items (earbuds and charging case) to an Authorized Service Center so that a replacement for the missing part can be reset with the remaining components. As for the fitting, if you haven't yet, you can visit the links below for detailed instructions on how to change the fitting supporters for your LinkBuds and how to wear them correctly. This will help you obtain optimum fit/comfort. https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000456408.html - https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number: Issue:
Telephone Number:
Sincerely,
-Craig
Sounds like a sea shell
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is ok but it has a strange echo sea shell sound. People say it sounds like I’m taking thru a walkie talkie.. Raycons are way better and a cheaper price.. regretful buy
No, I would not recommend this to a friend2 pairs, same problem.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First pair, workid fine for a week then they start making annoying sounds. Seccond pair workied like a month and then same problem. Never droped never nothing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Siilva,
Thank you for your review, and we are really sorry if you've encountered an audio issue with your two LinkBuds S. This is not the experience we were hoping you would have. We'd like to help you troubleshoot the problem. If you haven't yet, please try following the troubleshooting steps using these articles to isolate the issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00278105
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00232102
And as a general recommendation, we recommend updating the firmware of your LinkBuds S to the latest version. The firmware update improves the functionality and features of the headphones. It also provides fixes to any performance issues that you are encountering.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads
If there's something we can do to help or you may need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support