Customer Ratings & Reviews

Hi Projectp,

Thank you for the purchase! We're glad to hear that you like the comfortable design of the headphones. We do apologize for the inconvenience. Technically you can use only one unit of the headset. You can remove one unit of the headset from the charging case and use the unit by itself.
In this case, only the unit that has been removed from the charging case will turn on. Thank you for choosing Sony!

-David

Hi MarcoE, Thank you for sharing your experience with us. We are pleased to hear that you are satisfied with the sound quality and noise-cancelling features of your Sony LinkBuds S. However, we sincerely apologize for the challenges you are currently encountering. We understand how frustrating this situation can be, and we are committed to making it right for you. To address frequent disconnections, we recommend following the steps outlined in this link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537649.html. If you are experiencing a short operating time with your earbuds, you can find helpful information and troubleshooting steps at this link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html. We also suggest updating the software for your Sony LinkBuds S to the latest version, as this can enhance the overall performance of your headphones: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796. Additionally, you can refer to the guide provided in the link below to troubleshoot and resolve issues by initializing the headset to restore factory settings: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html. If the problem persists after trying these steps, we recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US Hours of Operation: Monday - Friday 9:00 am - 9:00 pm ET Saturday - Sunday 10:00 am - 8:00 pm ET Thank you for your patience, and we look forward to resolving this issue promptly! Sincerely, Maria

Hi Matt!
We are thrilled to hear your thoughts about the LinkBuds S! These earbuds really do stay put, so you can move freely without worrying about them falling out. Plus, the noise canceling lets you focus while the long-lasting battery keeps your music and calls going, whether you’re working out or just relaxing.

Thank you for choosing Sony!
Best regards,
Estefany

Hi NicolasG,

Thank you for reaching out to us with your concern. While we're happy that you like the incredible audio, we're so sorry to hear that you are having some battery draining issues with your LinkBuds S earbud headphones. This is definitely not the customer experience we want you to have. Your feedback is extremely important to us and is very much appreciated.

For available operating time of the unit, depending on the settings for the headset functions and usage conditions, the speed of energy consumption for the rechargeable battery may vary between the left and right units. This is not a malfunction. However, when regularly used together, should not occur.

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

We value you being a Sony customer. Thank you for letting us help assist you.

Sincerely,
Jess

Hi Missle,

While we are glad to hear your satisfaction with the very comfortable fit design of your LinkBuds S, we are really sorry if you are experiencing some issues. This is certainly not the news we'd like to hear from you. For noise or unusual sound, let's try to isolate this problem by performing troubleshooting using this Help Guide link:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537646.html

I hope this helps.

With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Should you need more technical assistance/information, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi RandallE, Thank you for sharing your experience with the Sony Linkbuds S. While we're glad that you are impressed with the noise canceling feature and great sound quality, we're sad to hear that battery performance is not what you've expected it to be.

To improve the battery performance, make sure to keep your device up to date with the latest firmware. Again, we'll take your comments and input as feedback as it can help us improve in the future.

Regards,
-Craig

Hi AVER,

Thank you for sharing your experience with our LinkBuds S, and we are really sorry they didn't live up to your expectations. This is certainly not the news we'd like to hear from you. We greatly appreciate your feedback with the settings and built design of the headphones. For your issues, if you still have the unit, please allow us to help you and turn this into a better experience.

For optimum fit, comfort, and to keep your LinkBuds S from falling out, we always recommend following the steps on these articles:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00262839
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html

Regarding battery life, the usage hours may be different from the time described on the link below depending on the settings for the headset functions and usage conditions.
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539655.html

As for the Speak-to-Chat function, the Speak-to-Chat mode activates when the headset detects the speech of the person wearing the headset, but in rare cases it may activate in response to vibrations caused by devices such as electric toothbrushes, electric massagers, and electric shavers, or by activities such as brushing your teeth, coughing, or humming. In cases where the Speak-to-Chat mode frequently activates by accident, set Speak-to-Chat to “L Sensitivity”.
ref: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541567.html?search=speak%20to%20chat

And for issues with the Ambient Sound Mode function, please refer to the following article to isolate this problem:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00229328

Lastly, as a general recommendation, if you haven't tried yet, we recommend updating the firmware of your unit to the latest version. The firmware update improves the functionality and features of the headphones. It also provides fixes to any performance issues that you are encountering.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads

If there's something we can do to help or you may need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you so much for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi castle013, We are so glad to hear that you are happy with your purchase! The Linkbuds comes with different earbud tips to match the size of your ears. If you feel like the right size might fall off, twist the headset unit to slide the earbud tip deep into your ear canal. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance.

Please note that the size of the left and right earbud tips may be different.

If you are still having difficulties, the “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.

I hope this helps!

Regards,
Carl

Hello SnowFlake,

Thank you for choosing Sony!

It's great to hear the WFLS900N earbuds really exceeded your expectations, especially with that powerful bass and top-notch noise cancellation. We're happy you're enjoying such an immersive audio experience.

Best regards,
-Fred

Hi Alex,

Amazing! We are so happy to know your satisfaction with the incredible sound quality, customizable equalizer settings, industry-leading noise canceling feature, and superb performance of the LinkBuds S. With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi Malvarezr, While we're glad that you like the sound quality of the earbuds, we're sad to hear that you're having issues with the battery. For the battery life, the usage hours may be different from the time described on the link below depending on the settings for the headset functions & usage conditions. The same goes with the speed of energy consumption for the rechargeable battery between the left and right units. This also depends on the settings for the headset functions and usage conditions. For more details, please refer to the following help guide links:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539655.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html?search=available

Hope this helps. Thanks and regards, -Craig

Hi StephanieY,

We're sorry you've been running into difficulty. The LinkBuds S comes with different sizes of earbud tips to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Please use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold. And, to ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection".

The headphones also feature Multipoint connection. You can switch the multipoint connection (Connect the headset to 2 devices simultaneously) on/off setting in the Sony Headphones Connect app. For your reference, visit the help guide link below.
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000940034.html

Despite your concerns, we're glad that you like most of the features of your LinkBuds S. Stay connected with Sony's LinkBuds S wireless earbuds. With optimized ambient sound and noise cancellation, the LinkBuds S are small and light for all-day wear. Thank you for choosing Sony! -Jess

Hi MikeS, we're glad your wife loves our product. Thanks for choosing Sony! ~Earl

Hi HenryG, Thank you for the positive review! We're thrilled to hear that you love your Sony Linkbuds S earbuds and take them everywhere with you. Thanks for choosing Sony! -Sam

Hi NewXM4user,

Thanks for commenting. We are thrilled to know your satisfaction with the compact & very comfortable fit design and superb performance of the LinkBuds. We truly appreciate your noise canceling feature comparison between these headphones and our XM4. With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi RobertH,

You made the right choice with the Sony LinkBuds S! We're thrilled that you are enjoying the sound quality and comfort of the headphones. Thank you for choosing Sony!

-Ralph

Hi JamesN, Thank you for sharing your experience with your Sony LinkBuds S. We are glad that you like their sound quality, noise canceling feature and design. Our LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thank you for your purchase. Enjoy! Vincent